My wife and i stayed here last weekend after receiving an overnight stay for two voucher as a gift.
The hotel is in a lovely setting - great views over the water. The hotel has also been renovated since our last visit so the reception, dining and lounge areas are all very modern looking and again lovely views from each of the sitting areas.
The food in the restaurant could not be faulted at all. My wife had leg of lamb and i had venison haunch and both were out of thus world. The staff in the restaurant were also lovely.
However from there it was downhill, we stayed in room 54 on the ground floor with sea views. The room itself was basic but clean, the bathroom was absolutely freezing (which we used to keep our drinks since there was no mini bar) and looked very shabby. The bed looked great as it was a super king size but the mattresses were the worst that we had ever slept on. You could feel all the springs, over the whole of the mattress, on both mattresses, protruding through the top.
We looked at flipping the mattress (at midnight when we went to bed) but was the same on the other side.
Needless to say we both tossed and turned the while night, had very sore backs, and feeling anything but refreshed the next day.
We went to the swimming pool in the morning, managed one length in the ice cold pool, jumped in the sauna and that was just as disappointing. We had to stand for 10 mins trying to pour water to get the room hot enough, then find and area of the sauna where there wasnt a draught blowing through the wooden panels (which were hanging from the ceiling).
We had already debated wether or not to stay on the second night or head back for work the following day. After the sleep we had we had no choice but to leave after the first night. We mentioned to the receptionist upon checking out about bad the bed was. And all she said was that she would pass on our comments. She said some room upstairs had mattress toppers. Eh, i think all rooms need them if the mattresses are that bad.
We are regular visitors to Arran and would definitely recommend and visit the restaurant, but as for the hotel i think theres still some work to be done before the rooms and leisure facilities are of an acceptable standard. less