Excellent customer service, ideal location to explore Richmond, but the square is extremely noisy
21/08/2015 57explorer, Berkshire, United Kingdom
Before arriving at the hotel the Manager contacted me to discuss the room, to check that we would like the upgrade. We received excellent customer service from the Manager & staff. The food was g... more
Before arriving at the hotel the Manager contacted me to discuss the room, to check that we would like the upgrade. We received excellent customer service from the Manager & staff. The food was good quality & well presented. The hotel is in an ideal location to explore Richmond & there are many restaurants, cafes & bars locally.
The room itself, overlooking the square, was dated & even though secondary glazing had been added, the noise from the square could be heard each night & in particular on the last night when noise levels from people, taxis, delivery vehicles & road sweepers was extreme., from 10pm to 2am & agin from 6am. Only managed five hours sleep at the most. This is a real shame but needs to be addressed by Best Western, as you expect a good nights sleep when booking into a hotel. As a result this is not value for money. Sadly disappointing. These concerns were raised on leaving. less
GM-KingsH, General Manager at BEST WESTERN The Kings Head Hotel, responded to this review
Thank you for your review. We are doing everything in our power to reduce the noise levels from the market square in our hotel, but as you mention, our ideal location in the centre of town makes this difficult. We have installed secondary glazing as we discussed upon your check out, and still we are looking in to more options to revolve this problem. I hope very much our customer service will persuade you to return to us in the future.