This was our 4th or 5th visit to this hotel and it left us very disappointed. We know times are difficult with Covid, but wouldn’t that make small businesses strive to make your experience that much better? Not this stay. There was never anyone in the office. You had to call a number posted on the door to get any help. Breakfast was only offered for 2 of the 4 days we were there and the hotel didn’t offer a substitution either. In the past, the hotel always had water and snacks available. Nothing this time. Went to the vending machine, it took my money but I didn’t get a drink. The room didn’t get taken care of 1/2 of the time we were there either. We had a friend staying in another room and had to get coffee from his room. The billing got messed up as well, even though we booked through Best Western ahead of time. In the past, we would have always recommended this hotel. Now, we would recommend staying somewhere else. less