Best Western Kimball Inn

The Best Western Kimball Inn is conveniently located to the Jasper Highlands office and the road to Jasper Highlands. I have stayed on three different occasions and the room is always clean, COVID precautions are being taken and enforced and the room decor is nice. less

One of the best hotel's the wife and I have stayed in. Access to everything: Wally World, an excellent Mexican restaurant, fireworks etc. And one morning I screw up the T.V. and found a young lady working in the laundry room and she came right over to our room and fixed it. Had no issues and would stay here again!!!!!!!!!!!!! less

Long story short we are paranormal investigators out of Iowa and had reserved 6 rooms for 2 nights almost every room had something wrong our room alone you sat on the toilet and had to hold on for dear life cause we was afraid it was going to fall over. Not to mention we had been told we could check out at noon and we was actually checked out around 10 a.m and still got interrogated about who had gave us a late check out, what does it matter we are out a hour early, should not have been an issue and the employee should have never basically accused me of lying. I worked at a hotel for years in Iowa and can't believe how badly I was made to feel, when Brad at the front desk had told us we could check out at noon. less

I checked in very late (4am) and the night guy offered me a 12:30 checkout because of my PLATINUM BW MEMBERSHIP. I went to lobby about 11:50 and slipped on a wet floor as the day guy ROBERT WAS MOPING floor and neglected to put our "wet floor signs". I looked for a breakfast bar, none to be had, I pickup some hand sanitizer and went to get some real coffee creamer and the Robert guy accused me of stealing the hand sanitizer. He then told me I had to vacate my room as the night guy was not authorized to give me a late checkout. It was 11:55am. He stated my key would not work after 12:00pm and to vacate the room. I asked him about the wet floor and no signs, he did not respond. When checking out, I requested to put the bill on another credit card. Robert could not figure out how to do this. When I turned away he rudely told me to watch the credit card machine for prompts and insert card, I stood there for another 10 minutes as he fumbled to unsuccessfully change my credit card. Robert asked another employee how to switch the credit card and he still could no do it. This guy is in the wrong business and should not be working in the Business. I AM STILL trying to get reimbursed for my personal credit card. Bummer experience. less

The room was clean and we loved the large fridge in the room. Wish it had a better coffee pot though. Next time we will bring our own. We just bought property in the area so as we build our home on it, we will be staying here. VERY convenient location - lots of restaurants (mostly fast food) Lowes and a Walmart for anything else. less