I checked in very late (4am) and the night guy offered me a 12:30 checkout because of my PLATINUM BW MEMBERSHIP. I went to lobby about 11:50 and slipped on a wet floor as the day guy ROBERT WAS MOPING floor and neglected to put our "wet floor signs". I looked for a breakfast bar, none to be had, I pickup some hand sanitizer and went to get some real coffee creamer and the Robert guy accused me of stealing the hand sanitizer. He then told me I had to vacate my room as the night guy was not authorized to give me a late checkout. It was 11:55am. He stated my key would not work after 12:00pm and to vacate the room. I asked him about the wet floor and no signs, he did not respond. When checking out, I requested to put the bill on another credit card. Robert could not figure out how to do this. When I turned away he rudely told me to watch the credit card machine for prompts and insert card, I stood there for another 10 minutes as he fumbled to unsuccessfully change my credit card. Robert asked another employee how to switch the credit card and he still could no do it. This guy is in the wrong business and should not be working in the Business. I AM STILL trying to get reimbursed for my personal credit card. Bummer experience. less