Best Western Kimba Lodge Motel

A lovely room that was very comfortable and clean (even the remote controls were sanitised!). Great shower, good WiFi and a very quiet air con!. We only stayed one night but would recommend this motel. less

I've reviewed this place before (positively), but on this trip they even exceeded MY expectations - just wonderful. Room 213 which is actually a double bedroom despite that I had only booked a room for 2; clean; spacious; inviting and so comfortable. Once again, from check-in to check-out I was so impressed. The remotes are all sanitized; the staff couldn't be more helpful if they tried, plus you get the basics of a mini-bar minus the booze at a realistic, fair price. One of the best stay's I've had :-) less

Based on the excellent reviews and photos showing great looking rooms I decided to book a room at this hotel for the weekend. The reviews were right the room was large, comfortable and very clean. I also appreciated the late check in. I expected to have to use a night box but instead there was someone there to welcome me and provide a rundown of how to access my room and where to find everything. But that’s were my positive comments stop. I made my booking on September 26 and as I had found a cheaper price on booking.com, admittedly by only $1. I rang the hotel as per their advertised guarantee to beat any cheaper price by 5%. The lady who took my call denied any knowledge of the price guarantee and became quite rude when I mentioned that it was advertised on both their website and Facebook page. I had some screen captures that I offered to email her but the lady was quite adamant that the price provided on their online booking system was their best price. I ended up agreeing to pay their online price. I also queried their cancellation policy and the lady again became hostile asking if I was thinking of cancelling, I told her no, I only wanted to know just in case. I asked for a confirmation email but was told there was no need and my booking was guaranteed. On checkout I was then charged $8 more than what was agreed. When I queried this I was rudely told that the price being charged was their best price. As I did not have an email I couldn’t disprove her, lesson learnt. Also on the first night there were no car parks available and I was required to park in the driveway. Would I stay here again? Perhaps but only if I got an email locking in the price, it’s not about the money it’s about the principal. You can’t advertise one thing and do another – It’s against the law. less

Had to stay in Maryborough for eisteddfod purposes. Really struggled to find accommodation that seemed reasonable. We were able to book in early which was great. Lack of parking was a problem especially when we were coming home later in the night. The parks were also very narrow. We were told if there were no parks available we could park on the street or at the hotel next door which we didn't feel safe doing. When we arrived the housekeeping staff were at the entrance to the accommodation having a break which was fine but we had to walk through the centre of them whilst they were smoking which was very unpleasant. No one apologised or looked to move away. The rooms themselves were clean and adequate for a nights stay. The after dinner mint was a nice touch. less

We were less than impressed to find this accommodation doesn't have any meals available besides breakfast. The odours coming from the bathroom were disgusting and difficult to eliminate as when the balcony door was opened the neighbours deck and living area was within full view. After finally getting to sleep having had to put up with lots of weird noises I was awoken at 8:30am by a lass wanting to clean the room. CLEAN the rooms after checkout !!!! Thinking we were rid of this Fawlty Towers type operation they phoned after we had left wanting a credit card number because their Best Western Card machine wasn't working. Not our problem. less