The hotel is subpart, it is very dated and need upgrade to say the least. When Best Western brought this site from Holiday Inn the hotel when through "minor" cosmetic renovation. No major updates wher... more
The hotel is subpart, it is very dated and need upgrade to say the least. When Best Western brought this site from Holiday Inn the hotel when through "minor" cosmetic renovation. No major updates where expedited.
Hotel need upgraded TV with Netflix, Amazon Prime, etc preloaded at least guest can log onto their Netflix accounts. Currently AT&T Direct cable is used which is crap.
The carpet is just dirty. I wouldn't put my feet on it. The lamps need an upgrade to USB socket. The décor is dated with bad coloring (dark green). The bed shirt drags to the floor very sloppy look.
The bathroom, the toilet is old and very low to the floor, the tile is dated and old.
Unfortunately, this hotel is the only game in town. I will they would build another hotel for competition.
Just nothing special about this establishment. less
shannon hartig, Innkeeper at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. Indeed when we renovated in 2017 all of our TV's, furniture, carpet etc. were all replaced and brand new. We are sorry to hear that they did not meet your expectations. We appreciate your feedback and will use it to make improvements to our property.