Friendly staff with great tips
18/04/2017 Barry K, Gillingham, United Kingdom
We booked using our Tesco vouchers and we used £500 worth for three nights over the Easter weekend. This seemed a lot even if it was Easter and York. My wife had some problems with road noise, and n... more
We booked using our Tesco vouchers and we used £500 worth for three nights over the Easter weekend. This seemed a lot even if it was Easter and York. My wife had some problems with road noise, and noise coming from the next room (thin walls?) on the first night but slept like a log the next two.
On our first day we left the tidy room sign showing on the door handle. When we got back it had been turned around (“Do not disturb”) and consequently the room had not been cleaned. No real problem there – but oddly I was told the same thing had happened to a woman in the adjacent room 15. Strange because the doors, although near the entrance, are set back behind another door and away from mischievous eyes.
The room was nice and big but the bathroom was a bit scraggy and would be absolutely freezing in mid-winter (a portable heater is provided).
Breakfasts were very good in an inviting restaurant area. Yes, it’s a bit of a walk to the centre. This was not really a problem apart from when we came out of the marvellous Easter Sunday service at the Minster to find it was pouring with rain and well set (it had been sunny when we went in and the dear old BBC website forecast from a couple of days previously had got it badly wrong). It was too far to consider walking back to get our wet weather gear and still be in time for a timed entrance to the Chocolate Story.
I liked the fact that top ups of milk cartons, tea bags, bathroom supplies, etc were freely available in the reception area. Wi-Fi worked well.
We were so busy using our York City Passes that we didn’t get to even see the pool!
Good tip – ask about the shortcut to the National Railway Museum. This becomes a 10-15 minute walk, so is handy. less
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Barry K,
So we let you down a bit on this occasion I still don't know what happened with your door sign.
Give me a call direct next time on 01904 625787 so that I may make it up to you.