It was not bad
09/08/2019 Casas_amy1995, Miami, Florida
I really don't know how they could solve this problem but besides being the hotel so close to the airport incredibly the noises that bothered me were not those of the planes, my room was located on th... more
I really don't know how they could solve this problem but besides being the hotel so close to the airport incredibly the noises that bothered me were not those of the planes, my room was located on the first floor, it turns out that I felt like the ceiling was going to collapse of the noise they caused when they walked in the room above. the service in general was good but if one day I have to stay in this place again I would not do it if they did not give me the opportunity to stay in a room on the second floor. My room smelled damp I hope they can solve this problem. The girls in the front desk were super nice and helpful I was with my 3month old baby, and it was super hot outside so I got there early and they worked hard to let me check in earlier than I was supposed to. Thank youuu! I really appreciate it! less
DanielleVaughn, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Good Afternoon Amy, Thank you very much for staying with us and for your feedback. We are working very hard on remodeling and fixing all of the issues you brought forth. By the end of the year all rooms will be brand new, I hope you will give us a second chance by then. I appreciate you as our guest and hope to see you again!