By the Airport
14/01/2017 Aok98, Portland, Oregon
It's a Best Western. Not to slam it, it was a good place, but a standard Best Western made into a resort. Would I stay again? Probably not. First, it was on the south east side of the island and t... more
It's a Best Western. Not to slam it, it was a good place, but a standard Best Western made into a resort. Would I stay again? Probably not. First, it was on the south east side of the island and there's an entire row of resorts right there in one place. You can drive into the old town and put up with the parking headaches or catch the bus into town or just walk, it's 4.5 miles one way. I'm an avid walker, so it was no trouble. My problem with the place was the fact you are right next to Key West Airport and you get to wake up to jets taking off at 6 in the morning. They sound just like they are right outside and they ARE. Pool area was fine, complete with bar. They have a really good bartender. I threw a couple of oddball drink choices at him and he knew how to make them. The internet worked fine. Laundry area, one machine was broken. Parking is free and plentiful. Checking out, there was a balance. Best Western needs to do a better job of teaching their clerks how to deal with gift cards. Sometimes they just don't seem to know what to do with them. I wanted to pay the balance with one and the guy was going to cash out a new $100 card and give me the change. I replied why couldn't he just charge the bill to the card and give the card back without cashing it out. He replied we could do that too. I don't know if I'll get back to the Keys as it's been five years since my last visit, but if I do, I'll try to find a place closer to Duval Street and farther from the airport. less
Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for taking your time to post a review about our property. We are located near the airport, but the planes do not fly over often and never through the night. We are located on the quieter side of the island, being just 1 mile from the biggest public beach and 3 miles from downtown. The island is very small, 2 by 4 miles to be exact.
Thanks again. We will be using the feedback you gave to make improvements in different areas of out resort.