Very bad experience
22/04/2017 cassandram442, Florida
This was a very bad experience . I normally do not rate on these surveys but I decided this one required a review. From the front desk staff being rude, not honoring the rate I was quoted over the ph... more
This was a very bad experience . I normally do not rate on these surveys but I decided this one required a review. From the front desk staff being rude, not honoring the rate I was quoted over the phone, not being knowledgeable about members rewards , to a room that smelled so damp, my bed was damp, the bathroom door not closing, the rooms were not cleaned thoroughly, and the checkout being a confusing mess due to a promotional offer I had and the front desk checking out male not knowing anything about it , i would not advise others to stay there . Best westerns have been a medium place to stay in my time, but this one , I would not advise. The Bob Evans breakfast was nice. The pool was very nice and clean. The iguanas around the resort was fun. But the hotel itself was a huge disappointment being my first time to Key West . As I was in the area I looked around for other hotels to stay at the next time I go. I did not have a good experience. less
Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our entire management team has been notified regarding your review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.