Very disappointed in our stay of four days
We checked in on Friday about 6:00 or 7:00pm. The lady was very nice. It went downhill from there. Our A/C cycled on and off constantly and never got cool. The television was totally messed up. T... more
We checked in on Friday about 6:00 or 7:00pm. The lady was very nice. It went downhill from there. Our A/C cycled on and off constantly and never got cool. The television was totally messed up. The people on it had blue hair, teeth and clothes along with the other sites we watched. We called on Saturday morning and the manager, I assume, I.e. maintenance man and breakfast man came to our room. He fooled with theA/C and told us he would bring us a fan and then looked at the TV and said he would replace it, we never saw either one. The breakfast was not hot and not a great selection. It is served from 6:00am to 9:00am. At 9:00 on the dot it is removed. The coffee in the lobby is removed at 11:am and never put back. The restroom off the lobby is locked, and has to be unlocked if you need to use it. In the four days we were there, housekeeping never came (which I’m pretty sure was the managers wife and breakfast cook.) We never had clean towels or our room cleaned. I don’t normally write a bad review, but I felt like this needed to be posted. We chose this because of the good reviews we read, so we were very confused as to why ours was so bad. We will not stay there again. less
vina p, Manager at Best Western Kenosha Inn, responded to this review
Thank you for taking the time to complete the survey.Your feedback is very important.Your comments are noted and will addressed in order to make improvements,where needed.I apologize for any inconvenience caused.