Best Western Kendallville Inn

The check-in and check-out were fast and efficient, the room was clean and comfortable, and the climate controls worked well. If I had to nitpick or make suggestions, I have three: 1. There was no elevator. No, this isn't catastrophic and I could definitely use the exercise. It just seemed odd. 2. The exhaust vent in the bathroom was loud and rattled. This was the only infrastructure problem we noted. 3. To modernize a little bit I would suggest having some USB-A and (for future protection) USB-C chargers in the room. Overall it was a great stay and both my partner and I had the best sleep we've had ever. Super comfy pillows. less

Love this hotel love the rooms they are very nice and very clean and spacious home feeling Always very friendly staff and do their job very well we come alone and we bring our 2 dogs with us some times less

We went canoeing. We tipped due to a log under the water . Lost all of our money , wallets shoes towels oh yeah KEYS TO THE CAR in the river. We couldn't open the car. Keys in ohio.We couldn't even get a cab taxi Uber Lyft. We even called to ask for a shuttle. Best Western doesn't do that. We couldn't make our reservation. We only had towels 2 pairs of shoes. Once again we had nothing. The lady today hung up on me and the other lady who called. That's not really a nice person. Customers are always right. She was mean. Rude. We called mutlipeoole. They all said they needed best Western to refund money. I even asked for her boss. That was a joke. I will never stay at a best Western again. Holiday inn for now on. Rodeway inn. less

Enjoyed our spy room beds were nice and soft. Very clean and nice workers. No one on the top floor running around all nite long. The spy tub could be little bigger but its still nice to enjoy your bath in. less

The management and employees are all great people but after my last stay im not very pleased with their ability to keep up with the place my air conditioner was plugged so full i woke up sweating and the air filter was packed full. The manager gave me a slignt discount but not enough to make me want to go back. less