Best Western Kendallville Inn

Staff was nice, friendly and helpful. Room was clean and comfortable. Breakfast was good. and the eating area was clean and had a great selection. The hotel also had free WiFi and the speed was reasonable. less

We had the king with the jetted tub, and for $162 a night, it wasn’t as nice as it could be. 20 miles down the road there is Fort Wayne and there are many hotels for $162 A night that would not have a pool party until after midnight with guests yelling and playing music next to your room. less

Things aren't the cleanest (heating A/C unit was gross) and just tired and worn out. They had 2 sheets with a blanket in the middle of them instead of a comforter with a duvet cover that can be washed each time. I doubt the blanket gets laundered for each new guest. I didn't want it touching me.... Grout in the bathroom was dirty. less

We had booked 2 nights at this hotel with no cancelation. We arrived and checked in. Upon trying to enter the room we were given we discovered it was occupied. Woman at front desk (who claimed to be a manager) gave us new paperwork and a different room key. We opened that room and discovered it was occupied too. We went back to front desk and were told they had no room for us. When we asked for a written confirmation that the hotel had no room for us and a refund, the “manager” said she couldn’t provide this., and called local police, alleging we had yelled at her. Unbelievable. Never go to this hotel. less

We planned to stay here 4 nights but checked out after 3 when we found bed bugs in the room. I was bitten multiple times and developed red itchy spots that turned into blisters. As it took a day or so for the bites to develop we did not realize at first that the room was infested. By the 3rd night I suspected the bites were from bed bugs and stayed up late watching TV in bed. I kept checking the bed and eventually they appeared and I was able to kill 4 of them. At this point it was the middle of the night and we had nowhere to go so I slept fully clothed on the sofa and we checked out first thing in the morning. All the staff could say was that they would make a note of it and that they couldn't do anything else as the manager was not working that day. less