Best Western Kendallville Inn

We went canoeing. We tipped due to a log under the water . Lost all of our money , wallets shoes towels oh yeah KEYS TO THE CAR in the river. We couldn't open the car. Keys in ohio.We couldn't even get a cab taxi Uber Lyft. We even called to ask for a shuttle. Best Western doesn't do that. We couldn't make our reservation. We only had towels 2 pairs of shoes. Once again we had nothing. The lady today hung up on me and the other lady who called. That's not really a nice person. Customers are always right. She was mean. Rude. We called mutlipeoole. They all said they needed best Western to refund money. I even asked for her boss. That was a joke. I will never stay at a best Western again. Holiday inn for now on. Rodeway inn. less

Enjoyed our spy room beds were nice and soft. Very clean and nice workers. No one on the top floor running around all nite long. The spy tub could be little bigger but its still nice to enjoy your bath in. less

The management and employees are all great people but after my last stay im not very pleased with their ability to keep up with the place my air conditioner was plugged so full i woke up sweating and the air filter was packed full. The manager gave me a slignt discount but not enough to make me want to go back. less

We had a great stay and the staff was amazing. We were running late and the staff went above our expectations to assist us with whatever we needed. Hotel is located in a nice area, very clean room and easy to get to our destination. less

We stayed at the BW in Kendallville Indiana and it was amazing. The only negative is the fridge didn't work, and we had milk, but not a game changer for us, they did offer to move us, but my husband was already in the shower. The beds were VERY comfortable, the room was super clean, the staff was super nice, the breakfast of biscuits and gravy, scrambled eggs, sausage (which I do not eat), pastries, waffles and drinks were really good. (The salsa packets were old) We will definitely stay again. Thank you Best Western for always being a great place to stay!! I am a diamond member because we only stay at BW! P.s. the picture of the corner was showing a little cobweb. Lol. less