Best Western Kelly Inn

The staff was very courteous and accomplished the check-in very quickly. We were also allowed to park our motorcycles under the entrance port in front which I thought was impressive. The only room complaint is the bathtub drained very slowly and was standing in ankle deep water by the time my shower was finished, I did mention just after check-in it did not drain properly and reported it to the front desk again at check-out. I observed the hallway carpet needed cleaning or replaced. I had no complaints with the breakfast. The restaurant offered very good choices of food. less

Don’t stay at this hotel at all cost. Had a bad odor in the room. I chalked it up as being something the kids placed in the trash. Found what look like a 30 day orange behind the TV stand. Sadly we didn’t see this until the last day of our stay. Bath ceiling fan was horribly loud. less

Website and confirmation email clearly says check in at 2 pm. We were unable to get into our rooms until after 4 pm. We had traveled with small children in 4 different families. No place to go in Yankton SD while waiting for our rooms to be readied. less

We asked for a handicapped accessible room. The room we were given was on the second floor of a two story hotel with NO ELEVATOR. Two of our party of 3 have a hard time with stairs. We got to the room with some struggles. The room was nice enough. The bed was too high for a handicapped person to get into and even a shorter person with no physical challenges would have a hard time getting into it. My sister had to stack two pillows on the floor to get into the bed. Someone in a wheel chair could not have gotten into the walk in shower because the entrance was too narrow. Only one of the 3 of us could take a shower because it did not drain. Two hours after the first shower it had not gone down at all. There are no grab bars in the bathroom and no shower bench. Nobody was at the desk when we checked out. I would not recommend this hotel to anyone and especially not if you have any kind of physical challenges. less

We made a reservation for a handicapped accessible room. When we checked in we were given a room on the second floor. We asked where the elevator was. There is none. Two of the 3 occupants struggled to get up the stairs. There was nothing handicapped accessible about the room. No grab bars by either the stool or the shower. A small step up to get in the shower, the bed was so high it was a struggle to get on it. The next morning one person took a shower. The water didn't drain and almost ran out of the shower. It never did drain out so the other two were unable to shower. When we checked out we planned to express our displeasure and request a discount but noone was at the desk. less