Don't Book Through The Hotel Website!
29/10/2018 Karen H, Rapid City, South Dakota
I booked two nights at this hotel through the hotel's website. The rate at which I booked was $97.05 per night, for a total of $194.10. Imagine my surprise when the booking site added almost $75 in ... more
I booked two nights at this hotel through the hotel's website. The rate at which I booked was $97.05 per night, for a total of $194.10. Imagine my surprise when the booking site added almost $75 in "tax recovery charges and service fees" to the tab when I booked, for a total of $268.27! And since cancellation was not an option per the website, I was stuck with these exorbitant fees. When I checked out, the hotel couldn't even give me a receipt showing what these fees were for and who they went to, despite my having booked through THEIR OWN WEBSITE. The hotel itself was okay -- clean, reasonable breakfast, but nothing special. I won't be back. less
BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Very often 3rd party reservation companies’ website page will look like the hotel’s official website and they will show at the top of the list, as an ad, when you do your on-line search. However one must double check or confirm the information in the URL field to be sure it is the hotel’s official website. In researching your comments, I found that unfortunately you were not directed to our hotel’s official website but were routed to getaroom.com. I apologize for the confusion and your unfortunate experience. Our recommendation when making reservations at any property, would be to call directly to avoid any extra fees and a repeat of your experience. Again, please accept my apologies.