Rude staff- no hospitality
We have been coming to get together with family for our kids birthdays for twelve years. Every year they add another rule for their pool area. Last time they wanted us to paying for wristbands for our... more
We have been coming to get together with family for our kids birthdays for twelve years. Every year they add another rule for their pool area. Last time they wanted us to paying for wristbands for our elderly grandparents to watch our kids swim. This year they changed the rule to no food or drinks pool area. This is understandable but the creepy janitor was very rude when he told us it was no longer allowed. When I went to talk to the front desk to ask about when the change had takin place she was also very rude and said we should have read the sign and we’re told about it at check-in, which we were not. less
Yankton F, General Manager at Best Western Kelly Inn, responded to this review
I am sorry for your experience with your stay at our hotel. We try to make the pool area enjoyable for all guest. We have set some new rules in place one of them being no food or drink in the pool area. We do allow six wristbands per room to prevent over crowding so all of our paying guests have a chance to swim and relax. I do hope you give us another chance and that your experience will be more enjoyable.