20/04/2017 70Laura2905, Greater Perth, Australia
Stayed 3 nights just after Easter. Was expecting so much as all the reviews are positive. We stayed in a Studio room 2 adults and one child now I knew it was going to be just a double bed with a singl... more
Stayed 3 nights just after Easter. Was expecting so much as all the reviews are positive. We stayed in a Studio room 2 adults and one child now I knew it was going to be just a double bed with a single in one room, bathroom and kitchenette. But boy was it small. The carpet was very dirty and stained. But the worse was to come. My daughter noticed hair on her pillow , yuk!! Then we thought we would check our bed pulled the Dooner back and our bed had long hairs on the bottom sheet. Made the front office aware straight away and their excuse was sorry but our cleaners don't wear hairnets and brought us 2 sheets to make our bed again . The floor in our bedroom and bathroom were never cleaned during our stay. Sorry but for what I paid per night, since discovering that another place was charging much less for a fully serviced apartment with full kitchen not happy at all !!! less
Melissa and Mar... D, Manager at Best Western Kalbarri Edge Resort, responded to this review
Hi Mrs Borromei and thank you for your review.
I do, and did, apologise for the issue with the hair on your first night and we rectified the situation the moment that you drew it to our attention.
In relation to the size of the room that you booked, it is made quite clear on the website that you chose that the room had the following features :
Room size: 30 m²
Beds: 1 single bed, 1 large double bed.
This studio features a kitchenette with a microwave, refrigerator and tea and coffee maker. It also has a seating area with flat-screen satellite TV.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Room facilities: Air Conditioning, Iron, Ironing Facilities, Heating, Carpeted, Interconnected room(s) available, Private entrance, Shower, Hairdryer, Free toiletries, Toilet, Bathroom, Satellite Channels, Flat-screen TV, Tea/Coffee Maker, Kitchenette, Refrigerator, Microwave, Electric kettle, Kitchenware, Alarm clock
Free WiFi is available in all rooms.
There are also 2 photographs that clearly show the room layout with the 2 beds, the kitchenette and the small circular dining table. The rooms are all serviced daily apart from Sundays and Public Holidays but it is a service not a full clean - we do not vacuum or mop unless the stay is of 5 nights or longer.
There were probably other properties in the area that were charging less than us but these would generally not have a pool, a restaurant open for breakfast & dinner, free
wi fi and the rest of the features of our property.
We always recommend that if guests have certain expectations that they do call us to verify that we can meet these as sometimes, especially when people book after looking at many different properties on many different sites, it can be confusing as to has what each property has!
Melissa & Marcus Daniels & the Team @ Kalbarri Edge Resort and The Edge Restaurant