No Joshua No Trees
22/05/2017 nyc2trvl, nyc2trvl
I was ripping when I arrived at this place, principally because the name of this hotel is so deceiving, this property is not in Joshua Tree but six miles away from the town of Joshua Tree and a full e... more
I was ripping when I arrived at this place, principally because the name of this hotel is so deceiving, this property is not in Joshua Tree but six miles away from the town of Joshua Tree and a full eleven miles away from the entrance to the Joshua Tree National Park, which is a little too far to be claiming the name Joshua Tree.
If you are looking for easy access to the park, this is not the place for you.
The kicker is, there is a Best Western in Joshua Tree, surrounded by all the other properties in Joshua Tree, that have more claim to the name than the property in Yucca Valley. I completely felt ripped off before I even parked the car.
This property is on the side of a highway, surrounded by strip malls, and not at all the experience you are expecting when you visit Joshua Tree in the first place.
I booked for three nights and felt quite the fool looking out at yucca Valley strip malls and not a Joshua Tree in sight.
I did want to change but would have to forfeit the first night, the second f u before I even got to the room.
The property itself was not bad, breakfast is great, staff efficient but not overly willing to go out of their way and in the end it was just OK. I hated the place from the start because this property is Best Western Yucca Valley and not Best Western Joshua Tree. When I want to visit Yucca Valley I will consider this place, but never again for Joshua Tree or Joshua National Park.
Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We sincerely appreciate the valued business and the honest review on your stay/experience. It appears you had a good stay overall with one major distractor issue for you....the name of the Hotel and you feel it was a misrepresentation of the area. The Joshua Tree National Park is one of the largest National Parks in the U.S. in terms of square miles. It borders the towns of Yucca Valley, Joshua Tree and Twentynine Palms....Yucca Valley is on the western edge of the National Park. Our name is based to market the Property, National Park and its immediate surrounding areas. Our Hotel Property is hands down the best Property on the Hwy 62 thoroughfare and our business caters to mostly tourists to the National Park. Yes our Property is not at the immediate area to the entrance of the Park, as well as, our competitors. The small town of Joshua Tree does have a few independent Motels/Inns but there are no brand name Hotels and there is no Best Western in the Town of Joshua Tree. I don't want to construe this response as an excuse or an argument. I sincerely value your business and your hard earned money....just want to advise of the reasoning of the name of the Hotel. We are the closest Branded Hotel to the West Entrance of the Joshua Tree National Park. The actual gate to the entrance of the Park is about 5 miles off of Hwy 62 so you have to drive to the gate entrance regardless and there is no development allowed in that area unless its residential. Again, I sincerely appreciate your business and apologize graciously for any misunderstanding.