Best Western Joshua Tree Hotel & Suites

56525 Twentynine Palms Highway, Yucca Valley, California, 92284, United States
based on 638 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Joshua Tree Hotel & Suites

Stay at the Best Western Joshua Tree Hotel & Suites located in Yucca Valley, California. The hotel is located just five miles from the Joshua Tree National Park, the Big Morongo Canyon Preserve in Morongo Valley and close to Pioneer Town & the Twenty show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
56525 Twentynine Palms Highway, Yucca Valley, California, 92284, United States

Reviews of Best Western Joshua Tree Hotel & Suites

Traveller Overview:
4.0 Rating: 638 reviews
Excellent 40%
Very Good 37%
Average 12%
Poor 4%
Terrible 4%
Rating

tsentaol, wrote review 10/04/2021

Poor receptionist and service

Receptionist lied to me about the room availability when I asked for a room; she said” unfortunately, all our room were booked out, you can try the Travelodge down the road.” However, I checked onlin... more

Owner Response
Steven Koo, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We do apologize if there was any miscommunication with the front desk agent. We will be looking into the issues you have described. We value your business and hope that you will give us another opportunity in the near future to deliver the superior service that all our guest deserve.
Rating

Jet593664, wrote review 05/04/2021

Worst western....Nikki needs a new career

Nikki is not suited for a customer service position. She is rude, snide and downright hateful. Will not let guests check in even 5 minutes early but gladly leaves her replacement with at least 50 angr... more

Owner Response
Steven Koo, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
I apologize on behalf of myself and my whole team that you had such an experience here. This is not the image we want to portray. We value your business and hope that you might consider giving us another chance in the future.
Rating

travellas5, wrote review 05/04/2021

Rude Staff

I was here for a wedding and this hotel was the only negative part of my experience. Staff was extremely rude to myself and others, so much so it was a talking point for all of the wedding guests. I k... more

Owner Response
Steven Koo, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
On behalf of myself and the rest of our staff, we do apologize. This is not typical of our staff and I will be looking further into the situation. Your business is important to us, and if there is anything we can do for you in the future please let us know.
Rating

maxnicetrip, wrote review 01/04/2021

Basic hotel, no amenities

I would rate this as a below average Best Western. They are still in extreme covid mode, at this point I think they are just cutting costs. Lack of amenities and we felt like prisoners in our room, th... more

Owner Response
Steven Koo, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you for staying with us. We apologize if your stay was not to your liking. We look forward to when we are able to fully open back up. we hope to see you again when that happens so that we can provide you with the best experience possible. Best Regards.
Rating

dwfr, wrote review 31/03/2021

No frills hotel, good enough the night before visiting Joshua Tree Nat'l Park. Read on for the pros and cons.

We stayed here the night before visiting Joshua Tree National Park. The price was right, although it's definitely a no frills hotel, but good enough for one or two nights. PROS: Free parking. Pleasan... more

Owner Response
Steven Koo, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you for your detailed review. It is always good to know the Pros and Cons, as it helps us improve as a business. Best regards.