Wouldn’t recommend to a friend
Wasn’t the cleanest room. The place smelled smoky/musty. Some carpet was coming up in one spot. And the front desk owner was pretty rude to my husband regarding the pool area. There weren’t enough tow... more
Wasn’t the cleanest room. The place smelled smoky/musty. Some carpet was coming up in one spot. And the front desk owner was pretty rude to my husband regarding the pool area. There weren’t enough towels. Overall, when I’m spending $100 a night on a room, I would expect something a little better. I probably would have cancelled and found somewhere else, but didn’t want to pay for a cancellation fee. We assumed there would be some kind of breakfast, and there wasn’t. I’m not the type of person to be dissatisfied with a hotel stay, but honestly, it just didn’t meet my standards for the price. I’d recommend doing more research and reading reviews before booking. less
Trikam Patel, Owner at Best Western Joliet Inn & Suites, responded to this review
Apologies for all the inconvenience you had at the hotel. Unfortunately during this pandemic we have to make a lot of changes to our pool and breakfast policies just to ensure safety of our guest and staff. We do serve Grab and Go breakfast bags which are kept at the front desk from 6am- 9am every day, we are sorry if you missed that. We hope you will understand the situation and give us another chance to serve you better.