Best Western Joliet Inn & Suites

Staff was friendly but our bathroom was dirty. There are stains on carpet throughout hotel. The walls must be thin because you can hear everything. Beds were comfortable but it was hard to sleep with noise. less

The place was filthy. We had to change rooms when we checked in because the floors were filthy and a bunch of toe/fingernail clippings. One of the toilets wasn’t working right and the front desk to me to come grab a plunger and fix it myself. People were partying all week in the parking lot drinking and smoking (not cigs). Never once heard the maid service use the vacuum cleaner to clean any rooms. In all three rooms we had there was at least one of the soap/shampoo that was empty. Ash trays near the exterior doors hadn’t been emptied in weeks, overflowing with butts. less

We stayed at this hotel for my wife birthday and they did provide us very good service. Room was clean and staff did use all precautions for covid. beds were comfy and clean with good pillows. renovated bathrooms were very clean and sparkling. less

Very friendly and welcoming staff. Staff did follow covid procedures and helped staying safe. Hallway was quite and so good to relax in this hotel. Breakfast had good grab and go options. Rooms had fridge and microwave which was a plus. Very affordable place to stay in the area. less

When you first enter into the room,; not bad, smells clean, and the sheets look clean. Hotel clerk was friendly enough. This is the good. This is the bad: I’ve stayed here for over 30 days. What did I learn? Quit a lot actually. 1-The don’t vacuum the floors in the rooms. I checked in and the floor had trash on it and it rained there for weeks, even I asked for it to be cleaned several times. 2-The a/c didn’t work. The clerk was nice about it and tried to check it out. She couldn’t get it to work and suggested that I move to another room. I politely declined, I just drove over 12 hrs to get here snd had already unpacked. I was able to fix the a/c and it has remained working ever since. 3-The a/c is on a sensor and when you’re not in the room moving around, it kicks off and the room get real hot real quick. 4-The hide-away sofa (which I didn’t know it was for sometime) had the left seat sunken in and overall it was very uncomfortable. 5-If they come and clean your room (for stay overs) it is never done properly. I’ve had several issues with the housekeeping. I even complained to the manager. 5A-When the “Do Bot Disturb” sign is off, they don’t come clean the room. The manager said that they only clean once a week for stay overs (full service) but when the sign isn’t up, they are to tale out trash and replace the towels. I was there for just shy of 2 months and every week I complained. How hard is it to do that? 5B-When the “Do Not Disturb” sign was up, the housekeeper came in the room and “cleaned” at the room, moved stuff around, and was on the phone or at least moved it off the hook. When complained, manager said it was a new housekeeper. 5C-Several times I’ve come in the room and one of the drawers of the dresser was opened. I know it wasn’t me because I had no clothes in there. Just extra towels because I got tired of asking for them. 6-Strong smell of pot almost everyday in the parking lot, the hallway, and from a vent in my room. I don’t smoke anything of any. 7-They do not clean the hallways. 8-They do not clean the parking lot or in front of the side doors. 9-Parking is bad. 10-They do have a washer and dryer for guest use. It is in a very cramped place and it’s cheaper to go to a laundry mat, plus they are small and very outdated. 11-Don’t get me started on the vending machines. 12-They have a little dining room with table and chairs. They don’t serve breakfast and pact you a small lunch. However, you can’t use it because they are afraid if the caronies. I can keep going but I think you get the point. Oh, and they try to tell you that you can’t have guests. Like hell. I’m paying for the room, I’ll have whom ever I want in my room. If you want peace and quit, clean, safe rooms where you can relax, don’t try here. less