The place is dated badly
Do they offer a “star” rating below 1-star on Trip Advisor? If so, this joint deserves it. The place is a JOKE! It’s in a horrible/scary area, the room smelled, the A/C didn’t work, the bathroom had m... more
Do they offer a “star” rating below 1-star on Trip Advisor? If so, this joint deserves it. The place is a JOKE! It’s in a horrible/scary area, the room smelled, the A/C didn’t work, the bathroom had mold and the pathetic wall mounted soap/shampoo dispenser didn’t work and the furniture is very old and dated. I finally called down to the front desk and they switched my room to another down the hall however, the only thing in the plus column was that in the second room, the AC worked. Everything else was the same- no improvement whatsoever. Even the clock was missing in the second room. They’re courtesy breakfast is a joke, the homeless eat better in my opinion. And when I tried checking in the evening before, the maid in the lobby area keep running her LOUD vacuum cleaner inches from where I was standing, clearly preventing me from hearing a single word from the guy at the check in counter. You would think that she’d have enough sense to stop vacuuming while I was talking to the counter person! Amazing! Do yourself a giant favor and consider staying somewhere else. less
jolietbw, Manager at Best Western Joliet Inn & Suites, responded to this review
Very sorry to hear that you had a bad experience, I apologize on behalf of my staff and we would definitely work on the things you mentioned and train our staff better to ensure we maintain high cleaning standards. Once again my deep apologies and hope you give us another chance to serve you better.