Room was Mediocre, Staff was Inhospitable/Rude
I do not recommend this location and will not stay here again. Here are the highlights from my stay:
- Room was mediocre as best. It appeared clean on the surface, but further inspection resulted in ... more
I do not recommend this location and will not stay here again. Here are the highlights from my stay:
- Room was mediocre as best. It appeared clean on the surface, but further inspection resulted in finding stains on furniture, dingy shower curtain, broken tiles in bathroom.
- Room was not stocked with adequate amount of toiletries, linens, etc. There were only two towels provided for a suite which accommodates up to four. When we asked for more, instead of being asked "how many?" we were rudely questioned with "how many people are in your room?" by the person working the front desk.
- The hallways smelled of marijuana.
- Stripped beds (to indicate we wanted fresh linens) just had the dirty sheets picked up from the floor and put back on.
- Trash from previous guests was found underneath the vanity and the sofa.
- Highway access was great, which we appreciated because we had to leave the hotel several times to purchase items that should have been provided (toiletries, soap, etc.).
- A restaurant/diner onsite or in the parking lot would have been nice.
- Staff accused my children of running up an down hallways causing a ruckus during a time they weren't even in the hotel.
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jolietbw, Manager at Best Western Joliet Inn & Suites, responded to this review
We are very sorry to hear about your bad experience at the hotel and we want to assure you that we will definitely talk with our concerned cleaning staff and make sure high cleaning standards are maintained. I would also like to inform you that we are renovating all our bathrooms and next time you come ,you will see a much improved room . We do provide 3 sets of towels for the Queen suite for maximum occupancy of 3 people and there should not be any problem with giving more, My personal apologies for that and i will talk and train my front desk staff to take care of it in a much professional way. You are right a diner onsight should have been a much better option, we do have lot of food joints within less than a mile distance and a lot of them deliver to our hotel. Again apologies for all the inconvenience you had and hope that you give us another chance to serve you better.