Best Western Joliet Inn & Suites

I really enjoy coming to the Best Western in Joliet. I always stay at this location.I love the staff there Roy, Yvonne & Leo are fantastic! If you have a problem or concern they will address it quickly. I will recommend this location to everyone. less

I do not recommend this location and will not stay here again. Here are the highlights from my stay: - Room was mediocre as best. It appeared clean on the surface, but further inspection resulted in finding stains on furniture, dingy shower curtain, broken tiles in bathroom. - Room was not stocked with adequate amount of toiletries, linens, etc. There were only two towels provided for a suite which accommodates up to four. When we asked for more, instead of being asked "how many?" we were rudely questioned with "how many people are in your room?" by the person working the front desk. - The hallways smelled of marijuana. - Stripped beds (to indicate we wanted fresh linens) just had the dirty sheets picked up from the floor and put back on. - Trash from previous guests was found underneath the vanity and the sofa. - Highway access was great, which we appreciated because we had to leave the hotel several times to purchase items that should have been provided (toiletries, soap, etc.). - A restaurant/diner onsite or in the parking lot would have been nice. - Staff accused my children of running up an down hallways causing a ruckus during a time they weren't even in the hotel. less

The property is clan and well maintained. All the employees I came in contact with were friendly and professional. I will be staying here again when I'm in the area. (I have to add more words to get to 200 characters.) less

Do they offer a “star” rating below 1-star on Trip Advisor? If so, this joint deserves it. The place is a JOKE! It’s in a horrible/scary area, the room smelled, the A/C didn’t work, the bathroom had mold and the pathetic wall mounted soap/shampoo dispenser didn’t work and the furniture is very old and dated. I finally called down to the front desk and they switched my room to another down the hall however, the only thing in the plus column was that in the second room, the AC worked. Everything else was the same- no improvement whatsoever. Even the clock was missing in the second room. They’re courtesy breakfast is a joke, the homeless eat better in my opinion. And when I tried checking in the evening before, the maid in the lobby area keep running her LOUD vacuum cleaner inches from where I was standing, clearly preventing me from hearing a single word from the guy at the check in counter. You would think that she’d have enough sense to stop vacuuming while I was talking to the counter person! Amazing! Do yourself a giant favor and consider staying somewhere else. less

Great hotel and price. Awesome rooms with exceptional breakfast foods. Everything was hot and easy to access. Good coffee and friendly staff. The rooms were clean and the staff was very quick to clean them after we left for the day. Came back a few hours later and they were as if we hadn't even made messes, which of course we probably did. LOL. Overall experience was fantastic. less