Not to Expectations at BW
24/06/2019 dominatordv, Durango, Colorado
I’ve stayed at many Best Western Hotels and this one has fallen short of expectations on many levels. Front desk clerk a little difficult at check in because I was checking in at 1:40 PM. Usually this... more
I’ve stayed at many Best Western Hotels and this one has fallen short of expectations on many levels. Front desk clerk a little difficult at check in because I was checking in at 1:40 PM. Usually this isn’t an issue. I did get checked in shortly after and once in my room my a/c didn’t work. A different clerk addressed the issue and moved me without any issues although the new room I was in had a stale odor. That afternoon I went to the ice machine and there was a strong chemical smell on the first level hallway which another guest mentioned to me making conversation as I walked by. I found the internet frustrating as the speed wasn’t very good. Internet is very important as I work with reports online and have to transfer data. When I was disconnected from the internet and let the clerk know he quickly diverted me to the service phone number instead of hearing my full complaint to see if it was something he could help with. Overall I was not happy with my stay and will definitely stay elsewhere when back in the area. less
jolietbw, Manager at Best Western Joliet Inn & Suites, responded to this review
Thank you for your feedback and apologies for all the inconvenience you had. Our normal check in time is 3:00 pm .
The smell that you had was due to our pool been painted and that's the reason we wanted to put you on third floor so we can minimize the smell of paint. We would definitely talk to the concerned staff regarding the internet issues you had and train them more to avoid these situations in future. Please accept our deep apologies for all the problems you had. Hope you give us one more chance to serve you in a better way.