Weird Night Deskclerk, room with subpar standards
13/04/2018 93sunnydaze, Joliet, Illinois
When I arrived, the desk clerk was very unfriendly, did not greet me just stared until I spoke, it was weird. I stayed in room 318. The room was smaller than it showed in the pictures, and the hot-tub... more
When I arrived, the desk clerk was very unfriendly, did not greet me just stared until I spoke, it was weird. I stayed in room 318. The room was smaller than it showed in the pictures, and the hot-tub was not the hot-tub that was shown in the room pictures. The hot-tub was not clean, it had hairs and little black specks in it when I filled it up. The shower was dirty too. The water pressure was very low and the shower was cramped. The shower head couldn't be moved. The furniture placement was odd, the microwave dresser/mini-fridge almost blocked off the hallway into the first room. The sheets on the bed had a few specks of red(blood??) on them and were not clean. Continental breakfast was okay and did not taste terrible, though the potatoes felt soggy. You have to be up early to get breakfast, otherwise it's gone pretty quick. The morning desk clerk was much friendlier to talk to when I checked out. less
BestWesternHotels, Corporate at Best Western Joliet Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts