What a difference 5 months make!
03/01/2017 schk, Washington, DC
We stayed at this hotel twice in the month of July and had a wonderful experience. Unfortunately returned again in December to a completely different hotel. Our first room smelled of smoke. Our second... more
We stayed at this hotel twice in the month of July and had a wonderful experience. Unfortunately returned again in December to a completely different hotel. Our first room smelled of smoke. Our second room, the exact room we stayed in July, now had strange nail hole marks in the dresser, door frames and the mirror in the bathroom was coming off! It was bizarre. I'm not sure what happened there. Our sheets appeared clean, but had previous stains. I've never experienced that before and it really bothered me.
We had the same very friendly staff. In fact after checking in late one evening the night clerk offered me free water bottles and milk for my daughter so that I wouldn't have to go out in the cold! So kind! Unfortunately the next morning would found very stale food in the free breakfast. Again, a complete change from July. Very disappointing. I don't believe we will stay here again. less
BestWesternHotels, Public Relations Manager at BEST WESTERN Joliet Inn & Suites, responded to this review
So sorry your stay was not to your expectations. We have brought your concerns tot eh attention of our housekeeping and breakfast staff. We appreciate your feedback and hope that you will give us another chance if you return to the area. Thank you.
- Best Western Hotels & Resorts