Room ok. Very Rude clerk. Won't be back.
So, as someone who has worked in the hotel business for many years, I know that first impressions are everything.
Well, the front desk clerk being completely clueless and rude leaves a heck of a first impression.
First off, I had a reservation that had a rate change due to the races being in town. I get it. Well, when I checked in, he topped me from signing my card and said wait, something is wrong, I need your credit card again, I didnt put the right amount through. Well, seeing as he had actually charged the card already, and for the amount as per my reservation, I got a little suspicious and asked why. He said the rate is wrong on your reservation, and proceeded to overwrite the lower days rate to a higher rate. I told him to stop, that's what I was quoted. There was a rate change that was expected. I had discussed this with a clerk a few days prior when I called to confirm everything. He said that it wasn't one of their rates and there was no note in the system about it. Ummmm....it was booked directly on bestwestern.com. Anyway, he dismissed me saying he would inquire about it tomorrow morning with the manager. No sorry for the confusion.....nothing. not even after I showed him the emailed reservation I received from Best Western.
Well, we get to the room which is a queen suite, as expected. However, we have 4 in the room as noted in the reservation, so 2 were on a sofa bed. Well, there was only 1 pillow in the closet for the sofa bed, and 3 towels in the room. Again, no big deal, I'm used to this. I go down to the front desk to ask for an additional pillow and towels, and he flat out says "why aren't there enough in the room?" I said well there are 3 on the bed and one in the closet. We have 4 in the room, and I sleep with 2 pillows. He fusses about 4 being in the room. I said look again at my reservation, that was what I booked. (2 adults, 2 kids). He then hands me the extra needs and "what's your room number I have to check this!" What? Ok.
So far not a good impression. I'm more irritated than anything. If anything else in town had rooms I'd leave.
Room is ok, bed is more of a full than a queen. No TV in the sitting area seems odd, but again, whatever. Every hotel is a little different. less