Terrible!
16/10/2018 phikapboy, Toronto, Canada
Where should I start? There was water dripping from the ceiling, and mould around it. There was dirt on the walls and behind the bed. There were small bugs flying around in the window curtains. In the... more
Where should I start? There was water dripping from the ceiling, and mould around it. There was dirt on the walls and behind the bed. There were small bugs flying around in the window curtains. In the rear building, where we were put, there was no luggage carrier. The TV didn't work for 3 hours, until a technician came to the room. Overall, it was awful; we couldn't move to another room because apparently they were fully booked. It reminded us of a low class 1980's motel room. To call it a hotel is a misnomer. The only saving grace was the 2 staff members who had to deal with us and other disgruntled customers, Zach in the evening and Jessica in the morning. Zach was over his head in dealing with numerous problems all by himself. Jessica did offer a small discount on checkout, but we think the rate was way too high to begin with.
We have stayed in Best Western rooms many times over the years; this was truly the worst. We'll think twice before using Best Western again. less