LOST RESERVATION GRADUATION WEEKEND!
13/06/2019 cmanis01, Tullahoma, Tennessee
We have stayed at this property for the last four years while our daughter was attending ETSU. We've always found it to be a great place to stay. I booked 4 rooms for graduation weekend through Hotels... more
We have stayed at this property for the last four years while our daughter was attending ETSU. We've always found it to be a great place to stay. I booked 4 rooms for graduation weekend through Hotels.com, which I always book through. I have the confirmation email of payment received and bookings. Sadly, upon arriving the Friday before graduations we were told that they only had one reservation, the room for only one night. They said they never got the other reservation. Upon calling Hotels.com, they called BW and asked for the refund of the money for the room and they agreed to refund it. That is confirmation that they got the others. While we were in the lobby calling around to find another hotel that had three rooms available, another couple came in and they also said they didn't have their reservation. That couple had booked through Expedia. I think BW dumped all the 3rd party bookings to make their own reservations for more money. I have tried and tried to talk to the GM but she won't return my phone calls. We will not be staying here again. less