Fair value for money, but let's get the updates finished!
07/10/2019 Mrgeeee, Durham, North Carolina
This property is fine for a budget hotel but desperately needs some TLC. The ice machine on our floor was not operating, the stair rails were rusting and needed painting, and the caulking around the c... more
This property is fine for a budget hotel but desperately needs some TLC. The ice machine on our floor was not operating, the stair rails were rusting and needed painting, and the caulking around the commode in our room was installed by an amateur.. Ordinarily these are items I would bring to the attention of the manager and not put in the review, because they are easily fixable. However, there are so many such items on the property that it becomes emblematic of the nature of the property and the care that is being taken to ensure an excellent guest experience. On the positive side, the staff was friendly and caring. The "breakfast lady" was excellent, handling a very busy breakfast room in an amazingly proficient (and calm!) manner. The location is great and I have to believe that with a little dedication (and some more workmanlike expertise) this property could reach excellent in short order. I will go back in the future. less
Nick P, Guest Relations Manager at Best Western Hotel & Conference Center Johnson City, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.