Best Western Johnson City Hotel & Conference Center

The cleanliness of the room was adequate. The outlets in the room did not work. The staff during check-in and check-out did not have adequate knowledge for their job. We were charged two pet fees, when in the first place we shouldn't have been charged as we had an esa certified dog. She told us she did not know how to remove the duplicate dog fee. We reserve the room with one credit card, upon arrival we told him we wanted to change the credit card. She stated that she would take care of that upon checkout. They ended up charging the card that we did not want them to use. Again, this was probably from lack of knowledge of her job. We will not be returning to this property. less

I've stayed in various Best Westerns throughout the country. The rooms are clean BUT this particular time we had our small dog which required we take a "pet friendly" room which is $50 more. The room was old, carpet ripped up everywhere and looked dirty. Musty smell and I HIGHLY doubt they steam cleaned the room, like they say they do, after each pet guest leaves. The shower drain didn't work and the ceiling looked like it was going to fall in, due to mildew. I have pictures but you get the point. I plan to contact the corporate office because they are ripping off their clients. Tonight I am in the Sheraton Music City and pay $75 for my pet and the room is PERFECT. less

This is not a good representation of the best western chain.. I always stay in best western when possible.. This place is drab, dirty and outdated! Had we not just driven for almost 7 hours I would of left!! First room reeked of smoke. Second room smelled clean at first but it's just bc they sprayed air freshner to hide whatever moldy mildew smell. Then they claim queen beds but I measured them they are full(double) size.. Front desk is like yeah they are double queen. That's not even a thing..bathroom shower is old and stained mildew, ceiling is cracked. There is a designated smoking area right where u walk up steps to get to rooms... And we were in the nicer less motel feel area. I used my best western rewards gift cards, which can only be used at checkin.. but at 4pm they automatically charged my credit credit card so now I have to wait for that to go away from my card. Hallway carpet had holes in it. And everything looks dirty and drab. less

Property is in process of becoming a Best Western chain lodging. We had several issues at this property at check in as outdated outlets didn’t accommodate microwave,beds to soft,no stopper for bath tub,stopped up sink,main door had gap without a door stop,other visual items not representative of a Best Western property! less

I will never stay at this hotel again. The ice machine was broken and staff already knew about it, yet 5 days later it still was not fixed. Room smelled of smoke. 3 different staff members disturbed us, when we had the Do Not Disturb sign on the door. Horrible experience. less