If you like rudeness you'll find it here
12/03/2017 Monte E, Knoxville, Tennessee
Close to the road easy access the fun stops there !!! I am here with aprox 150 other people we are here for a Venue in this hotel which most of us booked rooms for 2 nights, We are using their banquet... more
Close to the road easy access the fun stops there !!! I am here with aprox 150 other people we are here for a Venue in this hotel which most of us booked rooms for 2 nights, We are using their banquet room their bar is setup for a 2 day tournament that started sat morning at 930am and ended sat night at 11 started back up at 930 am and ends at 5, we are generating a ton of revenue for this location,, But housekeeping could care less, we requested late check out with this type of venue we usually get 2 or 3 o'clock they want you gone at 11, they reluctantly gave us till noon ! At 11 they pound on your door telling you no one got a late check out, we told her to check with front desk, front desk said they didn't know !!! Come on !!within 30 seconds the front desk calls informs me that if We stay they will charge me 30 for 2 o'clock check out, while on the phone with her housekeeping comes to the door again and asks when we are leaving we told her if they'd let up pack up we would be gone,she said she would be back at 1 to clean the room !! Now we just had the supervisor pound on the door at 1212 telling us that lady didn't have the right to do this, But its my problem NEVER AGAIN NOT HERE less
BWJCHIE M, General Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review
First off, there was no prearranged late check out, per your coordinators contract. You are right, there were many people in your overall group, and when it was explained that they would have to pay a late check out fee to stay until later afternoon, they understood and paid, as we would lose those rooms for that day as we would not be able to clean them at such a late time. We had many compliments on our service for your group.
Secondly, your room/people with you, had been sighted by multiple team members as drinking all morning long, and by normal checkout time, some had become quite belligerent, so much so, that one of my housekeepers locked herself in a bathroom, as she was being harassed by one of the people in your room as he had a beer in hand at the time.
All you had to do is inquire about our check out policy at check in, instead of assuming you could have the room for an entire extra day without paying, meaning we completely lose the revenue for that room. Our policy is more than fair, and most in Darts group did inquire, and as such made their decision to either checkout at normal time or pay the modest fee to stay most of the next day.