Best Western John Muir Inn

445 Muir Station Road, Martinez, California, 94553-4671, United States
based on 468 reviews Trip Advisor Logo
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Best Western John Muir Inn

Its always a great time to visit our fabulous Martinez hotel in sunny California, where fine dining, shopping, the Amtrak Station, and downtown are right down the street.

Hotels in Martinez strive to reach the bar set by our accommodations.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western John Muir Inn

Traveller Overview:
3.5 Rating: 468 reviews
Excellent 26%
Very Good 30%
Average 16%
Poor 13%
Terrible 13%
Rating

ludamiko, wrote review 29/06/2020

Shady people

Too many people hang out in front of hotel smoking. Need an area away from the front entrance. Felt uncomfortable getting out my car with my 5 year old grandson. People outside seem as though they we... more

Rating

amarque2, wrote review 12/06/2020

Scary and smelly

This place was terrible. Have stayed for over 10 years. This time lobby and room smelled so bad. We even tried spraying room with air freshener and disinfectant, nothing worked. People in parking lot ... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

Gatordank, wrote review 04/04/2020

Dirty and bugs

The location is nice but other then that it's not worth the money you have to pay. Trash under thd beds sheets were dirty top blanket too. Had one towel and the lady at the front desk look at me like ... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

Bill939, wrote review 17/03/2020

Family visit to Martinez Ca

The positives of this hotel are : convenient location, good mattress, very good coffee and breakfast, quiet heating unit, able to open window a little, offered hbo on tv. We were 3 in room with two qu... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Prerna Rai General Manager
Rating

RedstoneRick, wrote review 22/02/2020

Great amenities and service

I usually don't read five star reviews but I hope you read this one. It's right off the freeway next to the shopping center that has kinder's BBQ. The parking lot is a little small. Some of the outsid... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Rick Redstone, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Prerna Rai General Manager