Best Western John Muir Inn

445 Muir Station Road, Martinez, California, 94553-4671, United States
based on 461 reviews Trip Advisor Logo
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Best Western John Muir Inn

Its always a great time to visit our fabulous Martinez hotel in sunny California, where fine dining, shopping, the Amtrak Station, and downtown are right down the street.

Hotels in Martinez strive to reach the bar set by our accommodations.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western John Muir Inn

Traveller Overview:
3.5 Rating: 461 reviews
Excellent 26%
Very Good 30%
Average 16%
Poor 13%
Terrible 13%
Rating

Francisco A, wrote review 16/01/2020

Awsome reward

Easy to accumulate points, motels are in a lot more places than other, microwave and fridge always available, unlike some other u have to pay extra to get it for one night. A bit of work on the app an... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Prerna Rai General Manager
Rating

haachoo, wrote review 16/01/2020

Great price, but that is all

Check in was terrible, I took over 15 minutes before anyone came to check us in. The bathrooms were not properly maintained. The grout was gross and dirty looking.The mattress was also very firm, too ... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

laskdnl, wrote review 14/01/2020

If you like noise and police activity you'll love this hotel

Homeless people sleeping in the second floor lobby, dogs barking throughout the night and police activity three out of three nights I stayed here are just some of the highlights of my stay. Needless t... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

sherreyf, wrote review 28/12/2019

Zero customer servisce skills

Ashley on the front desk, never talked. Transactions were handled by shoving paper at us. Worst customer service I have ever seen. She was also very rude on the phone. Noisy on second floor becaus... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

RJB-15, wrote review 12/12/2019

Convenient hotel with wonderful staff!

We were visiting family in the area and needed a hotel that accepted children and pets. We were welcomed at the front desk like we were at a 5 star hotel! The young woman at the desk is a mom so quiet... more

Owner Response
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Prerna Rai General Manager