Best Western John Muir Inn

445 Muir Station Road, Martinez, California, 94553-4671, United States
based on 472 reviews Trip Advisor Logo
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Best Western John Muir Inn

Its always a great time to visit our fabulous Martinez hotel in sunny California, where fine dining, shopping, the Amtrak Station, and downtown are right down the street.

Hotels in Martinez strive to reach the bar set by our accommodations.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
445 Muir Station Road, Martinez, California, 94553-4671, United States

Reviews of Best Western John Muir Inn

Traveller Overview:
3.5 Rating: 472 reviews
Excellent 25%
Very Good 30%
Average 16%
Poor 13%
Terrible 14%
Rating

rlsajl, wrote review 08/09/2020

go ANYWHERE else

This is a local tweeker hotel definitely not a place to stay if visiting the area. No parking due to the broke down cars in the parking lot, druggies wandering the lot, toilet didnt work i was told by... more

Owner Response
Prerna Rai, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

Steven C, wrote review 01/09/2020

COVID? What COVID?

Very disappointing experience, for many reasons. Checking into the hotel, there were people going in and out of the lobby without facemasks, despite a county and state ordinance requiring the wearin... more

Owner Response
Prerna Rai, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

Bearzmom, wrote review 20/08/2020

Never again

We stayed overnight due to a fire evacuation in a nearby city. The good part was the mattress was comfortable. But my goodness, the bad parts! I am in the habit of removing the bed coverings immedi... more

Owner Response
Prerna Rai, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

R5889QTsteve, wrote review 10/07/2020

Seedy people everywhere

Avoid this hotel which used to be outstanding. It seemed like the hotel had taken in many homeless people and their dogs. Parking lot had a large number of empty whiskey bottles and used fast food bag... more

Owner Response
Prerna Rai, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager
Rating

ludamiko, wrote review 29/06/2020

Shady people

Too many people hang out in front of hotel smoking. Need an area away from the front entrance. Felt uncomfortable getting out my car with my 5 year old grandson. People outside seem as though they we... more

Owner Response
Prerna Rai, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010. Sincerely, Prerna Rai General Manager