Uncomfortable Bed, Barely Slept
14/04/2019 norabakes, San Antonio, Texas, USA
Biggest complaint: King size bed in Room 340 was so hard and uncomfortable that we barely slept at all, tossed and turned all night. I don't need a super soft bed but this bed is way too firm for a ho... more
Biggest complaint: King size bed in Room 340 was so hard and uncomfortable that we barely slept at all, tossed and turned all night. I don't need a super soft bed but this bed is way too firm for a hotel. Terrible.
Second complaint: Breakfast. The eggs have ham cooked in it. I've been to many hotels and scrambled eggs are a very standard item for breakfast. Why would you put ham in it? They already had sausage to choose from as well. There are alot of vegetarians and people who don't eat pork, so that is ridiculous. That just left me with bread and yogurt to eat. Unless you want cheerios or instant oatmeal. Also, their waffle maker is currently broken.
Minor complaints: Noise. Take into consideration how many nights you are going to sleep here. If it's just one night, I would say you can probably tolerate the sound of cars buzzing by (hotel is right next to highway). This wouldn't have been a problem except I couldn't sleep on the hard bed, so I heard the cars all night. Also, the walls are fairly thin so I did hear people open and slam their hotel door next to us, once.
Minor complaint: The bathroom door cannot stay open (slams shut). Some pillow cases were stained (ew) but there was at least 2 clean ones. Bathtub drains very slow, so you are showering with water up to your ankles. I don't mind this because the bathroom sink did not drain slow, that would have been a major complaint if it did.
Positives: free parking. free wifi. easy check in. clean room, clean towels, aside from some pillow cases. No bugs. Free breakfast (if you eat a bunch of pork). Elevator wasn't slow. less
Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Nora Bakes,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be using your feedback to inform our staff of your comment and work on the comments you brought to our attending.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.