30/03/2017 nursewilliams2017, Tipton, California
Recently I stayed at the Jay Johnson Best Western in Sacramento. Immediately from check I was not satisfied with the service that was provided. I had a rate that was quoted to me, but when I arrived... more
Recently I stayed at the Jay Johnson Best Western in Sacramento. Immediately from check I was not satisfied with the service that was provided. I had a rate that was quoted to me, but when I arrived the rate had changed. The rate was guaranteed, but they would not honor the rate. I ended up having to pay an additional $125.00 more for my stay. Unfortunately, I was not able to locate another hotel that would match the price.
Another issue was the cleanliness of the room. Of course they did come in for their daily cleaning, but failed to wipe down the bedside tables. I had spilled my drink and cleaned it up, but there was an area that I missed. I left the stain in hopes that they would clean it, but to no avail.
The elevator was out of service and had to use the stairs.
Water pressure not good, vey low.
I wanted to speak with the manager, but every time I asked, He was never available. All the staff could do was to leave him a message.
Bedding was just a sheet and a thin, very thin blanket. Not enough to keep a person warm.
Television remote not working properly.
I expected the staff to be concerned with my issues, but did not even try to accommodate.
I would never, ever stay at this location again, or any other Best Western. Horrible experience.
Would never recommend this hotel for anyone, not even my dog!!!!! less
Joe C, General Manager at BEST WESTERN John Jay Inn, responded to this review
Dear valued guest
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 916-689-4425.
Best Western John Jay Inn