Did I stay in a different hotel to all the people giving this place more than two stars?
30/05/2018 dan c, Leicester, United Kingdom
Our flight had been cancelled so i thought id get somewhere booked fast before they all filled up. Reading the reviews The Best Western look fine in the pictures and was about the same price as the Hi... more
Our flight had been cancelled so i thought id get somewhere booked fast before they all filled up. Reading the reviews The Best Western look fine in the pictures and was about the same price as the Hilton etc and pretty close with a free shuttle bus. The shuttle bus was grubby but i guess its only a bus. I knew id made a mistake as soon as i walked through the door to the lobby, it needs some serious updating. The Receptionist was pleasant and check it was quick. I was on the 4th floor, the smell from the corridor was disgusting and over powering, the décor was horrible. The room was pleasantly nice and clean looking. The tv didn't work straight away so i called down and no one turned up so i played about with it and got it working. I tried to order out but the codes weren't working on the phone and calling down but no one answered, although they so i had to go down, three times. My nights sleep, well i itched all night, it was either too hot or too noisy from the air con or other people banging around whistling down the corridors at 12.45, it was just a bad night. In the morning, the bathroom was clean, the shower was not very powerful. The corridor smelt even worse in the morning!! i literally held my breath till the elevator got there. I didn't have breakfast as i wanted to get out as soon as i could. Check out was quick and the receptionist was pleasant. Free shuttle bus which was fine. I would only expect to pay £60 for a room like this but i guess they know they are close to the airport. All the other people stayed at the Hilton, lucky for some. less
ZBMoham, Manager at Best Western JFK Airport Hotel, responded to this review
Dear dan c,
On behalf of the entire team at the Best Western JFK Hotel we are deeply sorry that the hotel did not meet your expectations. I completely understand your feelings! As a team we will bring this up in our next meeting to come up with solutions that do not impact the guest experience. Thank you for taking the time in sharing you experience.