We arrived at the hotel on a Friday afternoon. I parked, wandered up to the Check-in, and after giving my name, I was informed that not only were they expecting me, they were expecting me the prior d... more
We arrived at the hotel on a Friday afternoon. I parked, wandered up to the Check-in, and after giving my name, I was informed that not only were they expecting me, they were expecting me the prior day and would be charging me for the extra day! Now, usually this story would end up with a rending of clothing, raised voices, etc...however, I pulled up my confirmation email on my phone, and instantly received an apology, a corrected bill, and a complimentary upgrade to an executive suite. Topped off, later, with a bottle of wine awaiting us. The room itself is beautiful, right down to the stuffed bear that we named either Franklin or Ferdinand, depending on who you asked. The jacuzzi was amazing, the bed was one of the most comfy ever...very clean and simply flawless. We didn't turn the tv on even once on the weekend, as captivated as we were by the majestic Rockies, and the beautiful accommodations.
And just to clarify, all hotel staff was very friendly, and there were no other issues with our stay, apart from now wanting to go back as soon as possible. less
Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Alan B,
Thank you for taking the time to post your review. Again our apologies for the mix up, however we do appreciate you giving us the opportunity to make amends. We are delighted to hear you enjoyed your stay in our executive suite and found comfort in our furry friend Franklin/Ferdinand.
We look forward to welcoming you home in the future.
BW Management Team