Good value and location. GPS IS A MUST!!!!!!
18/09/2017 bevblues, Tampa, Florida
I'm not a fan of all inclusive resorts, but really enjoyed my stay here. Very pretty grounds with a large swimming pool, 2 bars, play area with foosball, ping pong, etc,, small gift shop and open air ... more
I'm not a fan of all inclusive resorts, but really enjoyed my stay here. Very pretty grounds with a large swimming pool, 2 bars, play area with foosball, ping pong, etc,, small gift shop and open air dining. On 2 mornings while I was having coffee, there were wild macaws in the trees! What could be better than that? We really appreciated all the covered areas and walkways as t rained every late afternoon into evening. Never has to go out into the rain. Food was always a buffet consisting of rice, beans, pasta, veggies, salads, fruits, desserts. There was always some fish, chicken, pork or beef being served. Food was ok, not great, not bad. Actually very typical of Costa Rica. Their food is not very interesting compared to Mexican or island. Rooms were all tiled. Decent beds, lousy pillows. Hot water in shower, not in sink. Typical hotel AC- loud and either hot or cold with a 1 degree temp change. Housekeeping was really thorough and our rooms as well as public areas were spotless. There was always someone doing something for upkeep. We found all the waiters, bar tenders and front desk staff to be very friendly and helpful. There are free local and international calls from the front desk. Due to Hurricane Irma, we used this service. Staff was more than willing to place calls and translate when necessary. There was no problem if we were on hold for a long time. Location is good. Go north on 34 to get to Carara National Park and Pura Vida Waterfalls. Go south for 1 hr 45 mins to Manual Antonio Park. Town of Jaco is typical beach town. We didn't spend much time there. Not worth t in our opinions. Costa Rica is not inexpensive like other countries. Prices are on a par with US prices. HERE IS THE MOST IMPORTANT THING TO KNOW: HAVE A GPS!!!! THERE AREN'T ROAD NAMES. Nor are there decent road maps. less
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear bevblues, thank you so much for sharing your kind and very detailed comments about your stay at our hotel.
It makes us very happy knowing that your stay was such a pleasant experience and that you found our staff to be very attentive and friendly, our all inclusive services very good and our accommodations comfortable and practical. Nothing is more important than our guests' total satisfaction so it is very rewarding that you had such a great time, enjoying the beach and everything that the hotel offers and provides.
We are very sorry that you did not liked the pillows and we apologize for it. We assure you that if you had let our front desk staff know about it, they would have gladly sent you different pillows for you to choose, because as we mentioned before, we are completely committed to our guests' comfort and satisfaction.
It has been a pleasure being at your service. Thank you for staying with us.
Guest Relations Manager.