This review will be a tug of war with myself, because there were so many good points versus bad points, but a few of the bad are just our preferences. We hadn't realized that Jaco was an hour and a half from the airport in San Jose. We hadn't realized that the temperature was nearly the same as the humidity, 90 degrees/ 95%. The pool water is the same temperature as the air, it's like being in a very warm bath.
The first afternoon we arrived, the staff was accommodating, but at a Best Western, no matter what part of the world, for English speaking people there should be a staff member that understand and speak fluent English. Many of the front desk staff could, but a couple could not.
Don't expect to have the amenities that most Best Westerns have. There are no creature comforts in the rooms, although the beds are comfortable, but there are only sheets on them, and pillows. No coffee maker, refrigerator or microwave, and wifi drops constantly. There are no comfy chairs in the rooms, but the lounge in the motel has many.
We had a partial ocean view room, on the 5th floor. There are no full ocean view rooms, but from our deck you could look out over quite a large area of the Pacific. Because it's VERY HOT (jungle) and I have asthma, I spent a lot of time in that room. I had no idea that I would have that hard a time dealing with that heat, but this isn't the place for people with respiratory problems, just so you know. You'll need a/c....and speaking of a/c. Our first day, in the room we paid for to stay for 6 nights, the a/c didn't work! We could be sitting motionless and profusely sweating. I immediately went to the front desk and a maintenance man came within minutes. He worked on it for around 15 minutes and declared it fixed. Within an hour, we realized it wasn't fixed. Went back to the desk again, and after much hand wringing, they put us in another room (with NO view) with a working a/c. During this time there were 3 other guests complaining of their a/c not working.
Very long story, but by afternoon of our second day, maintenance had taken the a/c from the room we were in to the room we'd had originally, so who ever got that room, had no working a/c! During the week of our stay, I saw 4 a/c units being carted to some dead a/c room, and spoke to 3 people who had had problems.
The all inclusive food and drinks were very good. The staff all friendly and helpful and a pleasure to speak with. Josseph, who handled car rental and Gray Line tours,awesome less