Great overall vacations for the family!
Best Western Jaco Beach is a great all inclusive resort for the whole family, it includes a big pool, direct entrance to the beach, all day activities, every kind of beverages and good food. One thing... more
Best Western Jaco Beach is a great all inclusive resort for the whole family, it includes a big pool, direct entrance to the beach, all day activities, every kind of beverages and good food. One thing I really like about the hotel is the great view from the room and the housekeepers that when they clean they leave a cute animal.
Even though, this resort has some bad things that can be better. The first, is the full blast Latino music all day that can be annoying to some including me, the activities can be repeatedly and also the food. Also there is a bartender called Fabricio that does things wrong like mess up your order. The room when we first arrived the A/C wasn’t working. The woman that does activities for the kids doesn’t do her job very well. After you stay a few days, you can feel the repetition.
In the good side, I have to say that some staff members like Frank serve well.
Overall, an average all inclusive resort for the family to enjoy. less
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear TotallyNotInUse, thank you so much for sharing your kind and very thorough comments about your stay with us.
We are very glad that overall, it was a great stay since you really thrive on our guests total comfort, satisfaction and well being.
We are very sorry to learn that you experienced some inconveniences such as the music which you found too loud, that there were no enough activities, that one of our bartender's service was not up to your expectations, that you had to change to another room since the first one's A/C was not working and that the food we offer was not varied enough.
Please accept our most sincere apologies for all of them; we assure you that our guests feedback is very valuable to us so we really appreciate everything you had let us know and we are going to see to everything immediately because as we mentiioned before, nothing is more important than our guests total comfort, satisfaction and well being.
Once again, we apologize about those things. On the other hand, we are very happy that you and your family had such a fun and enjoyable stay. It was a pleasure being at your service. Thank you for staying with us.
The entire team will be looking forward seeing all of you back soon.
Guest Relations Manager.