Best Western Jaco Beach All Inclusive Resort

Pastor Diaz Av., Jaco Beach, 61101, Costa Rica
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Best Western Jaco Beach All Inclusive Resort

Boasting spectacular beachfront views and a relaxing tropical atmosphere, the Best Western Jac Beach All-Inclusive Resort is in the center of it all, thanks to its prime location on Pastor Daz Avenue. Located in the Central Pacific region and just an show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Jaco Beach All Inclusive Resort

Traveller Overview:
4.0 Rating: 1333 reviews
Excellent 30%
Very Good 34%
Average 20%
Poor 9%
Terrible 5%
Rating

cindy673, wrote review 19/02/2020

Great Location and great staff!

This was a nice sized resort, not too big and a great location and beach. There were lots of good tours to book right from the hotel and lots of shops within easy walking distance. I found the bed t... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear cindy673 , thanks for posting your delightful comments about your stay with us. We are really happy that it was so good and that you found both, our location and our staff nothing less than great. We are very proud to have an amazing team that is really comitted to our guests, always complying with their needs and requests as quickly as possible and always with a big and warm smile across their faces. As you mentioned before, our location is very convenient since we are right at the beach, we have direct access to it and we are also just a couple of blocks from downtown Jaco. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

Kenney R, wrote review 13/02/2020

unbeleivable

where do i start this hotel is the best of all my adventures ( clean clean clean) the rooms the grounds the restaurants are all of the above people are friendly helpful and make you feel welcome locat... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Kenney R, thank you for posting your extraordinary review. We are elated that your stay with us was simply outstanding since you were more than pleased with everything the hotel offers and provides; from our very comfortable and clean facilities, our excellent all inclusive services to our very attentive and friendly staff. This is truly rewarding because there is nothing more important to us than our guests' total comfort, satisfaction and well being. Our location is also a very big plus because we are right at the beach, we have direct access to it and we are only a couple of blocks away from downtown Jaco. It was a pleasure having you a s aguest. Thank you for making us your hotel of choice. The entire team will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager
Rating

jmurph598568, wrote review 12/02/2020

First stop on our Costa Rican journey

First and foremost this is a Costa Rican resort. All activities were in Spanish and you could really feel the Central American vibe. If you are used to luxury all inclusives where everything is in Eng... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear jmurph598568, thanks for posting your nice comments. We are very happy that your stay at our hotel was enjoyable since you were able to have a very restful and relaxing time. This is very rewarding because our utmost desire is our guests' total comfort and satisfaction. We strive to provide our guests with everything they might need besides making them feel more than welcome and right at home the entire time they are here with us. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again in the very near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

agamboa017, wrote review 11/02/2020

Not what I expected

* Even that I had a reservation and laid for the whole included, I wasn't even allowed to use the pool or parking before 3 pm * All included meals were basic... Meats were ok * The Disco closes too ... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear agamboa017, thank you for sharing your comments about your stay with us. We are truly sorry that it was not up to your expectations so we ask you to please accept our most sincere apologies. The reason why our guests are not allowed in our premises before the scheduled check in time (3 p.m.) is because we are an all inclusive hotel and once someone is in our premises, they can enjoy any of those all inclusive services so the rate of the stay starts at 3 p.m. and ends at 12 p.m. on the day of the guests' check out. If our guests arrive before the aforementioned time and want to stay in the facilities and start enjoying the all inclusive services, then they have to pay fee which we advertise in our official website and which is offered at the front desk. We are also very sorry that you found our all inclusive meals too basic; we are going to share your comments about it with our Food & Beverages Staff so that they can take them into account. We really appreciate you very kind and valuable advice regarding the Disco's schedule and its need for Air Conditioning; we assure you that we will take it into account. Once again, w ea pologize that your stay at our hotel was not up to your expectations. It was a pleasure being at your service. Thank you for your visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

Voyage525054, wrote review 02/02/2020

Location is great

The locations is great right on the beach. The rooms are clean and we had no issues with housekeeping. They have pleanty of parking just not standard type. The staff was very nice The issue with this... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Voyage525054 , thank you for posting your kind comments about your stay with us. We hope that it was very good and were very pleased to learn that you were very satisfied with our accommodations, with our location (we are right at the beach and have direct access to it, we are also just a couple of blocks away from downtown Jaco) and with our staff's customer service. We are very sorry a nd disappointed to learn that the food we offer was not up to your expectations; please accept our most sincere apologies. We assure you that all the food that we offer to our guests are of the highest and certifiable quality so we are very sad that you think otherwise when our quality standards are so high and strict and are very closely followed and observed Our buffets have to offer different dishes everytime, both during lunch and dinner so there always have to be an assortment of items so our guests can choose from. We are going to check that this policy is closely followed since there is nothing more important to us than our guests' total satisfaction. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager