Great place for our anniversary
28/03/2017 David R, Aurora, Colorado, United States
This was our 50th anniversary, so we wanted it to be extra-special. We picked BW Jaco Beach for a couple of reasons: my wife and I wanted a beach vacation, and she is disabled so we needed wheelchair ... more
This was our 50th anniversary, so we wanted it to be extra-special. We picked BW Jaco Beach for a couple of reasons: my wife and I wanted a beach vacation, and she is disabled so we needed wheelchair friendly. This location filled the bill. There are so many positives I don't know where to begin.
Everything on the grounds was accessible for my wife. There were ramps to the lobby bar, ocean front restaurant bar, pool, and main restaurant. We stayed in an accessible room. There were grab bars around the toilet and a roll-in shower.
The pool was a lot of fun. It was clean, and had plenty of seating around it. Since it is circular, there is always a sunny area and a shady area for when you aren't in the water. There are a couple of families of iguanas to keep you entertained when not in the water.
The food was tasty. Not gourmet, but well prepared and a good choice. I had the spaghetti with garlic sauce every day - yummy.
But the best part by far was the staff. they were extremely friendly and competent and were eager to help any way they could. My wife's family are all passed away, and we were sad about celebrating our 50th alone. Instead, BW went out of their way to treat us like family: Ana (maid) decorated our room, management sent a flower arrangement to our room, a special table was prepared for us for lunch, and a bottle of champagne appeared at our dinner table. Overall, we felt we were surrounded by brothers and sisters and it became a special day.
I'd like to say again every member of the staff treated us like long time friends. William, Jairon, Kenneth, Octovio, Laura, Ana, and the others were kind; they greeted us every time they saw us.
I consider the experience well worth the cost, would recommend it to anybody considering a Central America vacation, and will probably stay there again.
The part is for other disabled travelers, and should not be considered criticism of the BW Jaco Beach. We had some concerns/suggestions we experienced and passed along to a manager. The room had two beds, which meant there was no way to get a wheelchair to the side of the bed - just not enough room to navigate. The closet did not have a second bar low enough for the wheelchair person to hang up clothes. The roll-in shower does not have a bench for the transfer to (when I requested a chair, Ana had one immediately, so this wasn't a concern). The toilet is too close to the wall, making it hard to use the handrail effectively, and too low for a wheelchair person. bottom line is that a wheelchair person will need an assistant to help. less
Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear David R, thank you so much for taking the time to write and share your very nice, detailed and thorough review about you and your wifes stay with us.
Congratulations for your aniversary and thank you for choosing us as the place to celebrate such an important event, it makes us very proud. We are completely elated that both of you had such a pleasant and fun stay, finding our all inclusive services so good and our staff so attentive and friendly. For everyone here at the hotel, more than our job, it is a pleasure to be able to serve our guests, complying with everything they might need, always with a big smile on our faces and making them feel more than welcome and right at home, making sure that they are a part of our extended global family.
We would also like to thank you for all the advice you shared with us regarding the improvements we need to make in our rooms for our guests with disabilities, we really appreciate them and we will share them immediately with our Management so that they can take them into account as soon as possible.
It was an honor having both of you as guests. Thank you for choosing us and the entire team will be looking forward to your next visit.
Guest relations Manager.