Small but wonderful hotel
Travelled with my son from March 12-19 via Transat Holidays. First impression was not great, we arrived approximately 2 hours before 'official' check in time and were told we could not check in unless... more
Travelled with my son from March 12-19 via Transat Holidays. First impression was not great, we arrived approximately 2 hours before 'official' check in time and were told we could not check in unless we paid $25USD per person. I have never experienced this in any all inclusive hotel anywhere south. I agreed to pay, what were we supposed to do, go into town with our luggage after travelling since 3am that day? So then I pay, and he says 'sorry your room won't be ready until 3pm, come back. So essentially I just paid $50 for them to keep my luggage and get our bracelet so we could eat something? Not impressed at all.
Beyond that, things were quite good. Some quick points:
The food was really tasty and flavourful, enough variety with the fish and meats at dinner to not get bored. Lots of fruits and veggies. The beach snack bar didn't have much variety, but worked well for my teen at lunch.
The staff overall were very friendly and lovely.
This is a much smaller all inclusive than I have ever been to, so not having any a la cartes or nightly entertainment was different for me, but for a clean and comfortable stay it was wonderful. Very grateful for the pool table!
The view from our room on the 5th floor was stunning.
The beds are very hard for my taste, but the pillows are great.
Water pressure was pretty weak in the shower, but we always had hot water.
There are no chairs right at the beach unless someone has pulled one down and left, you can drag your own down from the hotel grass area. The beach chairs are also plastic and quite uncomfortable. It would be nice to have some better chairs and not have to get them to the beach yourself. There is also no shade at the beach, just be warned. We had a lot of fun in the waves, body surfing and surfing are great there with a couple rental places right beside the hotel. There are a lot of rocks at the shoreline, so bring water shoes if you have sensitive feet. Once you are out in the water it is sandy.
It is a short walk to downtown if you want to do some shopping or try some local restaurants.
I would definitely return to this hotel. less
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear beachgurlCanada, thank you so much for sharing your sweet and very detailed comments about your stay with us.
We are delighted that it was so pleasant and that you found our hotel to be nothing less than wonderful since our utmost desire is our guests' total comfort, satisfaction and well being. We do everything we can to ensure that our guests have all the rest, relaxation and fun they expect so we provide them with excellent all inclusive services, with a very attentive and friendly staff and with all the comforts they might need. Please accept our most sincere apologies that there there are no chairs at the the beach and that you had to drag yours from the grass area. We assure you that if you had asked one of our staff members, they would have been more than happy to do it for you. We would also like to apologize that you found the mattress of your bed too hard; if you had let our front desk staff know about it they would have immediately change d it for a softer one because as we mentioned before, nothing is more important than our guests' total comfort, satisfaction and well being. We are verry sorry that you were disappointed with our hotel's policy regarding early check in; please accept our most sincere apologies but unfortunately, that is the way it has always been. We are sure that if they would have had availability they would have given you your room as soon as you payed the required fee. We really do have a great location because we are not only right at the beach (plus, we have direct access to it) burt also because we are just a couple of blocks away from downtown Jaco. We really do appreciate your very kind and valuable advice regarding the things we have to do to improve; we assure you that we are going to take them into account as soon as possible and we really thank you for it since our guests' feedback is extremely important and valuable to us.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again in the very near future. Take very good care of yourself and your family in this trying times.
Guest Relations Manager