Best Western Jacksonville Inn

1709 W Morton Avenue, Jacksonville, Illinois, 62650, United States
based on 172 reviews Trip Advisor Logo
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Best Western Jacksonville Inn

Experience the wonders of Jacksonville, IL - the home of Ken Norton former world heavyweight champion boxer - in its most comfortable form at this relaxing, pet-friendly hotel. Located just two miles from historic downtown Jacksonville, Illinois, thi show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1709 W Morton Avenue, Jacksonville, Illinois, 62650, United States

Reviews of Best Western Jacksonville Inn

Traveller Overview:
4.0 Rating: 172 reviews
Excellent 44%
Very Good 30%
Average 9%
Poor 6%
Terrible 8%
Rating

ARNtoGO, wrote review 05/04/2021

Bad neighborhood

When I booked on line I did not realized the rooms have outside entry. The price was ok. We needed to have pet friendly room. The rooms are clean and adequately furnished. The neighborhood is not good... more

Owner Response
Hotel Manager, Other at Best Western Jacksonville Inn, responded to this review
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon, Sincerely, Hotel Manager.
Rating

B9648IEamys, wrote review 24/03/2021

Old stinky hotel

Room absolutely smelled like old cigarette smoke although I had to sign a waiver for no smoking in the room. Had to immediately go to the store to buy air freshener & febreze to tolerate our room. Wai... more

Owner Response
Hotel Manager, Other at Best Western Jacksonville Inn, responded to this review
Dear Guest, I am distressed to see your comments. My apologies. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager
Rating

abpet94, wrote review 17/01/2021

Clean and comfortable

This hotel was along our route back to Indiana, on a cold night. The check in was seamless, the lady at the front desk was super nice, I’m sorry I can’t remember her name. Room was spacious and clean... more

Owner Response
Hotel Manager, Other at Best Western Jacksonville Inn, responded to this review
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
Rating

Seaweedunlimited, wrote review 29/07/2020

Room was clean and comfortable

Hotel overall was clean, comfortable and for the most part quiet. The breakfast was very poor, the waffle iron was dirty and disgusting. The front desk person apologized for the breakfast and tried to... more

Owner Response
Ajay Patel, Owner at Best Western Jacksonville Inn, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. Our apologies for the inconveniences,majorly because of the pandemic. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

mgendy62, wrote review 28/06/2020

Excellent!!

I selected this hotel for stay because of the location. All what you need from resturants and stores are within 5 minutes from the hotel location. Rooms are clean. Staff are great!! Management are gre... more

Owner Response
bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager