Best Western Jacksonville Inn

the staff was wonderful. Breakfast was amazing. We were there for 3 weeks and had no problem with the stay. Everything was what the website said it would be. I would stay at this hotel again for business trips. less

The hotel does not accommodate sport teams well. Most hotels know that kids will be a little louder and energetic. Our kids were no different but FAR FAR from being a terrible nuisance. However that did not stop the staff from repeatably asking our families to keep our kids quiet during our stay. Hotel should have blocked an area of the hotel just for the sport teams so they wouldn't "bother" anyone else. The building feels like it is built out of paper with noisy floors and thin walls. The sink in our room had a bad leak causing the carpet to be wet during our entire stay. Room was very humid and air conditioner was not able to dehumidify. On top of that, the rate was jacked up at least 20/night from the weekend retail price due to us participating in a local baseball tournament. Complimentary breakfast was good and wifi worked well. less

We stayed at the hotel while in town for a baseball tournament. Everything about this hotel was horrible from the employees to the rooms! The employees were rude and unhelpful. The room smelled musty and moldy. Upon informing the front desk they weren’t surprised whatsoever and advised it was most likely from the air conditioner. They “solved” the problem by spraying air fresher in the room, so the room smell was overtaken for the two nights with an unbearable air freshener odor mixed with musty smell. You can barely turn around in the bathroom and it obviously didn’t vent because everything was wet the entire time in the bathroom. The bathroom wasn’t cleaned efficiently. The bed, although not terribly uncomfortably, constantly had a wet feeling due to the condensation in the room. The bedspread had a stain (which housekeeping just turned over the second night). There was a leaking ceiling in the main hallway of the first floor. Walking up and down the hallway water would drip onto us and the carpet was wet. The indoor pool didn’t have a light, or at least a working light. It seemed unsafe for small children at night since it was hard to see into the pool at night. We paid 130+per night and it wasn’t worth 30 a night! less

Room and breakfast served was good. I thought it was a bit high for the area, but there was 3 big activities with huge out of town draw. My recommendation is if you’re going to Jacksonville, book as quickly as possible because the whole town was full. less

Jax, IL is not what you would call a tourist attraction. Corn and beans and now I see wheat[?]. What's up with IL farmers growing wheat? We're just use to Florida hotel, motels and, well farm counrty motels are just farm country motels. less