The hotel has definitely gone through some renovations. The outside still looks the same, but it's the inside where it counts. The rooms have gone from the strange mix of grandma's floral blankets to a sleek modern take, with monochromatic furniture and splashes of color for paintings. If you're into it, it's not bad. The beds and pillows have seen an upgrade, and if you're into hard beds and flat pillows, then congratulations, this place is for you! If not, well, I've got some bad news. I'm sadly not one of those people, so I had a rough stay. The bathroom was really nice though. Not quite as roomy as some I've stayed in, but the counter was spacious for all the various toiletries (I'm a lady, so I had all the makeup and other necessities), and since we had a suite, we had a jetted tub, which was REALLY nice. But... let's talk about that running water. Keeping it hot was a pain. It'd be nice and warm for a few minutes, and then it'd suddenly run ice cold for about 10 seconds. When you're mid-shampoo, and you've got long hair, a sudden douse of cold water is definitely a wake up call! Ok, so long story short, the room itself had a bed to sleep on, a fridge and a microwave if you need them, a bathroom that worked really well, and the hotel had not only friendly and courteous staff, but also provided breakfast. I'd recommend it. But it does come with some kinks to work out. less
Brandy C, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and bed. Know that your voice is very important to us and we will continue to reach for ways to improve guest experience in all areas.