I arrived at this hotel later than anticipated, following on the heels of a visit to an Orthodontist. I was irritable, out of sorts, tired, hungry but couldn't eat, all of which I brought with me into... more
I arrived at this hotel later than anticipated, following on the heels of a visit to an Orthodontist. I was irritable, out of sorts, tired, hungry but couldn't eat, all of which I brought with me into this hotel. I entered the lobby and shouted through my mask, in a booming voice, "You have a room ready for me ( then stated my name just as loud)." The Receptionist looked bewildered and responded, after checking her display, "No. Nothing under that name." I began swearing in German because of all the aforementioned issues but forgot the most important fact of being on crutches, and having a backpack (weighing some 20 lbs, AT LEAST) hanging on my back.
I ripped vigorously the backpack from my back to retrieve my Cellphone with the thought, "I'll show her I have a reservation," and a lot of other aggressive sarcastic comments. The phone was out, Website (with confirmation number) was up. Pride shoved the Cellphone into the Receptionist face, who calmly read the information and informed me my reservation was set for today's date, but in January 2021!
I was more than ashamed because the Receptionist, Latasha, never spoke rough, rude, showed any sign of meeting my attitude with one of her own. Instead, she quickly set about correcting the mistake, I had made, and in the end: She assigned a beautiful, clean, very aesthetic room close to the lobby. The bathroom held an air of elegance. Hats off to the Receptionist of this hotel (Latasha) and her professional manner (she even went that extra mile to call and check if the room was okay for me) and this most price worthy hotel. It's not always you pay for what you get; sometimes you get more than expected for what you pay.
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Thank you so much for choosing Best Western Jacksonville Inn. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!