Best Western Jacksonville Inn

1600 John Harden Drive, Jacksonville, Arkansas, 72076-3157, United States
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Best Western Jacksonville Inn

Heading to Jacksonville, AR for vacation? Choose the Best Western Jacksonville Inn for comfortable accommodations, exceptional service and a great location near the Little Rock Air Force Base and exciting and historic Little Rock attractions.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1600 John Harden Drive, Jacksonville, Arkansas, 72076-3157, United States

Reviews of Best Western Jacksonville Inn

Traveller Overview:
4.0 Rating: 187 reviews
Excellent 57%
Very Good 19%
Average 12%
Poor 4%
Terrible 6%
Rating

M6291JKlisaw, wrote review 12/10/2020

We chose to lose $$ to stay elsewhere

Awful experience. Lobby reeked of urine and deodorizer when we walked in but it was late 12am and we were exhausted. Got our room keys (ground floor despite requesting to not be on ground floor). F... more

Owner Response
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi M6291JKlisaw, Thank you for sharing your experience, and I am especially sorry that you did not feel safe . Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We want you to feel at home, welcomed and safe within a clean environment. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

ryanwaldrop29, wrote review 04/10/2020

Best hotel around.

There's only one word to sum up my stay at the best western and that's incredible. The staff was more than helpful and the room was perfect. Had a great nights rest and the beds were as comfortable as... more

Owner Response
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi ryanwaldrop29, Your five star review is greatly appreciated. Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are all looking forward to your next visit and hope it will be just as enjoyable.
Rating

192cjm, wrote review 05/08/2020

Orthodontist Visit

I arrived at this hotel later than anticipated, following on the heels of a visit to an Orthodontist. I was irritable, out of sorts, tired, hungry but couldn't eat, all of which I brought with me into... more

Owner Response
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
192cjm, Thank you so much for choosing Best Western Jacksonville Inn. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
Rating

Jeremy13thone, wrote review 09/07/2020

Not the best, nor the worst

The lobby was the nicest part of the hotel that I saw. Friendly staff, but the room I had was very outdated and run down looking compared to all the other best western properties I have stayed at in t... more

Owner Response
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Jeremy13thone, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.I regret to hear that you weren't thoroughly impressed with our room, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. Please keep us in mind for your next stay in the area.
Rating

Sprky982, wrote review 17/04/2020

Atrocious “Hotel”

We received towels with old hair imbedded in them and hair wiped on the shower wall when we arrived in our room. - Had to call the front desk for neighboring patrons screaming & throwing things at the... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Sprky982, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.