No smoking signs are just a suggestion
Okay here it goes, I reserved online with a specific rate and reserved a king suite. When I arrived I found out that they had never even tried billing my card, had given away the king suite to somebod... more
Okay here it goes, I reserved online with a specific rate and reserved a king suite. When I arrived I found out that they had never even tried billing my card, had given away the king suite to somebody else, offered me a king bed in a room that didn't have a jacuzzi or anything. But at least it was non-smoking. When I got into the room it smelled like pot, so obviously people have been smoking. But hey there was a jacuzzi tub after all! Too bad it didn't work. When I told the front desk how strongly my room smelled of pot, and that I didn't feel comfortable with my infant son in the room they offered a bottle of chemical spray to make the smell go away. less
Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Justin B,
Thank you for bringing to our attention your experience and comments regarding your stay in
our hotel. We would like to express our apologies for the pot smelled and wish we had known during your stay so that we could have taken action to remedy this issue. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.