Best Western Jacksonville Inn

1600 John Harden Drive, Jacksonville, Arkansas, 72076-3157, United States
based on 180 reviews Trip Advisor Logo
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Best Western Jacksonville Inn

Heading to Jacksonville, AR for vacation? Choose the Best Western Jacksonville Inn for comfortable accommodations, exceptional service and a great location near the Little Rock Air Force Base and exciting and historic Little Rock attractions.
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Jacksonville Inn

Traveller Overview:
4.0 Rating: 180 reviews
Excellent 57%
Very Good 20%
Average 12%
Poor 3%
Terrible 5%
Rating

Departure634963, wrote review 16/01/2020

Nice clean facility with great staff!

The hotel was very clean and updated. Staff was very friendly and helpful! Provided directions to local food establishments with a variety of options. Check-In was quick and efficient. The same wi... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi Departure634963, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!
Rating

rychean, wrote review 03/01/2020

Jacksonville Ar Visit

Had a great time, the staff was friendly and did a great job with the room. There are a few places to eat in the area and you definitely have to try David's Burgers if you are visiting. It was to... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi rychean, Happy new year! We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will share your comments with our staff and we look forward to your next visit here at the . Best Western Jacksonville Inn
Rating

loviej159, wrote review 28/12/2019

Horrible customer service

Was staying here for work trip and my dual charger for my iPhone and watch was stolen and I had to go and buy one and I’m being told that it can no be reimbursed due to mishandling and being miss plac... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
loviej159, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that your phone charger was lost or stolen during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

gardeningteacher8, wrote review 23/12/2019

Awkward hotel

You walk into the lobby and then you dont know which way to go. All the rooms have outside entrances. We were placed in the very back. Our bed cover had a stain on in. One of our rooms they complaine... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
gardeningteacher8, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Rating

Terry S, wrote review 07/12/2019

Friendly staff

Place was decent for 1 night. Older hotel but well maintained, looked like the best hotel in the neighborhood. Staff was friendly. Fred in the evening check-in and Teresa in the morning check-out were... more

Owner Response
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Terry S, Good day! Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to welcoming you back during your next stay in the area. Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.