Best Western Jacksonville Inn

Awful experience. Lobby reeked of urine and deodorizer when we walked in but it was late 12am and we were exhausted. Got our room keys (ground floor despite requesting to not be on ground floor). Front desk associate was condescending about masks and Arkansas in general. Saw where they put us and there were groups of people loitering and smoking around and above our assigned room. It felt very unsafe. We went back in the lobby and told the clerk we were leaving. She asked if we went in the room. I said no. She stared at me. Asked what was wrong so I told her we felt unsafe and we wanted to cancel and leave. She asked why we felt unsafe. She argued and said no one was around our room. By this point I was pissed and exhausted. I demanded to cancel and leave and she said she couldn’t access the system she would have to get a supervisor. By this point I was just wanting out of the smelly lobby. I grabbed the hotel business card and told her I would call a supervisor. We drove ten more minutes back into north Little Rock and stayed at the Courtyard Marriott. The front desk associate there was awesome. I highly doubt best western will tefund our money but it was worth the loss of $$ to stay elsewhere. less

There's only one word to sum up my stay at the best western and that's incredible. The staff was more than helpful and the room was perfect. Had a great nights rest and the beds were as comfortable as you could ever imagine. I recommend this hotel to everyone i know. I refuse to stay anywhere else when i need a hotel. less

I arrived at this hotel later than anticipated, following on the heels of a visit to an Orthodontist. I was irritable, out of sorts, tired, hungry but couldn't eat, all of which I brought with me into this hotel. I entered the lobby and shouted through my mask, in a booming voice, "You have a room ready for me ( then stated my name just as loud)." The Receptionist looked bewildered and responded, after checking her display, "No. Nothing under that name." I began swearing in German because of all the aforementioned issues but forgot the most important fact of being on crutches, and having a backpack (weighing some 20 lbs, AT LEAST) hanging on my back. I ripped vigorously the backpack from my back to retrieve my Cellphone with the thought, "I'll show her I have a reservation," and a lot of other aggressive sarcastic comments. The phone was out, Website (with confirmation number) was up. Pride shoved the Cellphone into the Receptionist face, who calmly read the information and informed me my reservation was set for today's date, but in January 2021! I was more than ashamed because the Receptionist, Latasha, never spoke rough, rude, showed any sign of meeting my attitude with one of her own. Instead, she quickly set about correcting the mistake, I had made, and in the end: She assigned a beautiful, clean, very aesthetic room close to the lobby. The bathroom held an air of elegance. Hats off to the Receptionist of this hotel (Latasha) and her professional manner (she even went that extra mile to call and check if the room was okay for me) and this most price worthy hotel. It's not always you pay for what you get; sometimes you get more than expected for what you pay. less

The lobby was the nicest part of the hotel that I saw. Friendly staff, but the room I had was very outdated and run down looking compared to all the other best western properties I have stayed at in the past less

We received towels with old hair imbedded in them and hair wiped on the shower wall when we arrived in our room. - Had to call the front desk for neighboring patrons screaming & throwing things at the shared wall, then slamming doors at midnight. Was treated with lack of customer service and reluctance to help with the situation. - Took 30 min. to check out because noone was at the front desk. Employee said she was helping in the back, but had music blaring from her earbuds. DON’T BOTHER WITH THIS LOCATION. GO SOMEWHERE ELSE. less