We received towels with old hair imbedded in them and hair wiped on the shower wall when we arrived in our room. - Had to call the front desk for neighboring patrons screaming & throwing things at the... more
We received towels with old hair imbedded in them and hair wiped on the shower wall when we arrived in our room. - Had to call the front desk for neighboring patrons screaming & throwing things at the shared wall, then slamming doors at midnight. Was treated with lack of customer service and reluctance to help with the situation. - Took 30 min. to check out because noone was at the front desk. Employee said she was helping in the back, but had music blaring from her earbuds. DON’T BOTHER WITH THIS LOCATION. GO SOMEWHERE ELSE. less
Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service,
accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.