Not up to standards we expected from Best Western
28/11/2018 donaldo266, Rome, OH, United States
When we arrived at the hotel at 6pm there was no one at the desk or anywhere around. A note on the desk said to use the pager on the phone but that rang busy. Two men came in after us and tried call... more
When we arrived at the hotel at 6pm there was no one at the desk or anywhere around. A note on the desk said to use the pager on the phone but that rang busy. Two men came in after us and tried calling the hotel phone number. They reached the clerk who said she was tending to business upstairs and would be right down. She came down quickly but never apologized for the confusion and delay. The room was clean, the only problem was the too small toilet seat that meant your legs touched the cold porcelain. Breakfast was not good. Eggs were not warm enough, bread was old smelling and tasting, butter was a large block on a plate by the toaster used by all, and milk for the cereal had to be asked for. We have been happy with Best Western up to now but this was a disappointment. less
BWJCInn, General Manager at Best Western J. C. Inn, responded to this review
I'm sorry to hear you had a bad experience at our hotel. I will work with employees to resolve these issues.
Thanks
Tracy Jones