Best Western J. C. Inn

First, the positive...The front desk clerk was very nice and helpful. The coffee was better than most hotels offer. Our room was in sad disrepair. The sheer window curtain was literally in shreds. The bathroom door didn’t close completely, so you could not engage the lock. The middle support for the mattress was lying on the floor under the bed. Everything was old and dingy and in desperate need of TLC. less

We appreciate your staff an enjoyed our stay, very clean, front desk Ling was great! Thank you we will be back next month looking forward to a good laugh, nice sleep in the clean rooms an breakfast is back again! less

It was a great stay had great rooms the bed was very comfortable I got some great sleep I was so happy it was near restaurants and shopping centers safe place to stay staff was great and very helpful I will be coming back less

Our visit started out pretty good. Things got crazy at about 1:15 in the morning. We woke up to the sound of the Jacuzzi tub and/or shower above us running. It was extremely loud! It ran on and off till about 2:00, which by then, we were hearing a constant dripping in our room. It took a while to figure out that what we were hearing was their tub leaking into our room. The drip got faster and faster became almost a constant stream of water. We called the front desk to tell them what was happening, and they asked if we would like to move to another room. So at 2 am, we moved down the hall to another room. In the morning, we asked the front desk worker if they would offer any dicount or vouncher for all the hassle and inconvenience. She said no, not since they had another room available to move us to. I'm not sure if the front desk worker was a manager or not, but she didn't even try to ask a manager about giving us a discount or ask us if we would like to talk to a manager. Our biggest complaint is how much sleep we lost because of a leaking tub that didn't get fixed properly. The front desk said they knew it had leaked before, but thought it was 'fixed' because someone had 'looked at it.' That's not something I would expect from a Best Western. I would expect that from a $40 value motel. less

The property and room looked nice enough, but the bed was uncomfortable and the refrigerator ran way too loudly all night, but those aren’t my real complaints. I made reservations over the phone requesting a ground level room. I was told that wouldn’t be guaranteed, but I was NEVER told that there is no elevator on the property and that I would have to haul myself and my luggage up a flight of stairs. I can barely handle stairs, so my luggage stayed in the car. And the receptionist wore no face mask even though the state mandates it. There was a plastic shield between us, but I’d like more from hotels during the pandemic. I can’t believe indoor hotels in this day and age aren’t required to have an elevator or inform the customer. less