Best Western Irving Inn & Suites at DFW Airport

4110 W Airport Freeway, Irving, Texas, 75062-5913, United States
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Best Western Irving Inn & Suites at DFW Airport

The Best Western Irving Inn & Suites at DFW Airport reveres southern hospitality and ensures that every guest is treated like family. Travelers who need to catch an early flight or guest that want to be close to the DFW Attractions, have the best of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Irving Inn & Suites at DFW Airport

Traveller Overview:
3.5 Rating: 474 reviews
Excellent 26%
Very Good 31%
Average 20%
Poor 12%
Terrible 9%
Rating

amy g, wrote review 15/02/2020

A fantastic end to a travel day from hell!

After being re-routed twice, and having the terminal in Philly catch on fire (you cannot make this up), then missing last connection of the day, I found myself stuck in Dallas overnight without my sui... more

Owner Response
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Hello and thank you for your review of the Best Western Irving Inn & Suites. It's our number one goal to make every guest feel that they had a productive and pleasurable stay, and I am glad to hear you found our facilities useful. I will share your comments with the team, and we look forward to serving you again in the future!
Rating

Pioneer46151049773, wrote review 28/01/2020

Home Away From Home

Everything at this hotel is excellent!! Rooms are spacious and staff makes it worth coming back to every time. Breakfast is always a good selection, fitness center is well equipped, and the overall e... more

Owner Response
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit DFW. We look forward to welcoming you back soon!
Rating

Padilla0512, wrote review 14/01/2020

Okay

Staff were okay. The lobby is clean and looked promising. I got to my room (which is an outside entry) and the room seemed clean and smelled good but the bed was terrible and very uncomfortable, the s... more

Owner Response
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.
Rating

AdventurousJanis, wrote review 09/12/2019

get what you pay for

This inn was in the perfect location for our family and friends visit. When we arrived late at night, 3 rooms were not cleaned, so we were then given a suite for our trouble. We greatly appreciated... more

Owner Response
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address maintenance issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Rating

rickparhambiz, wrote review 05/12/2019

business stay

the american workers at the hotels seem to give good customer service. the foreign workers or management tend not to give good customer service & tend not to want to get involved in issues & try to so... more

Owner Response
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Hello and thank you for your feedback about your stay at the Best Western Irving Inn & Suites. We value all guest feedback and I am glad to see that you felt our staff service levels and cleanliness exceeded your expectations. Your breakfast experience is a concern and I will be sure to review your comments with my breakfast attendants to ensure that all items are fully stocked and available moving forward. I genuinely hope that we have the opportunity to serve you again if your travels bring you back to the Irving/Las Colinas area!