Best Western Irving Inn & Suites at DFW Airport

4110 W Airport Freeway, Irving, Texas, 75062-5913, United States
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Best Western Irving Inn & Suites at DFW Airport

The Best Western Irving Inn & Suites at DFW Airport reveres southern hospitality and ensures that every guest is treated like family. Travelers who need to catch an early flight or guest that want to be close to the DFW Attractions, have the best of show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4110 W Airport Freeway, Irving, Texas, 75062-5913, United States

Reviews of Best Western Irving Inn & Suites at DFW Airport

Traveller Overview:
3.5 Rating: 483 reviews
Excellent 26%
Very Good 30%
Average 19%
Poor 12%
Terrible 10%
Rating

clareb191, wrote review 10/10/2020

RUN away from this “motel”

I would have walked right out if my room had not already been paid for and non-refundable. First of all, I specifically looked for a hotel with airport shuttle service. I even called to see what times... more

Owner Response
Ronny Whitworth, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay at our hotel. Our sincerest apologies for the inconvenience caused. We are a hotel that places utmost importance on the voice of our guests, as we are committed to delivering the highest level of service. Again I apologize for the inconvenience.
Rating

Got2FlyBoeing, wrote review 17/09/2020

NO hot water

No Hot Water in room 242. Had to take a cold shower. Told the young gal at the front desk in the morning and there was no apology, just "OK I'll tell them". Breakfast missing multiple items from th... more

Owner Response
Ronny Whitworth, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Greetings and thank you for sharing your experience with us. I regret to read our staff services were less than satisfactory for you and I would like to offer an apology for any inconveniences this may have caused! This is a matter we take seriously. I'm more than confident our team can make a better impression on you the next time and we hope to have the chance of doing that. Safe travels and your business and loyalty to Best Western is sincerely appreciated!
Rating

RemedyRose, wrote review 12/08/2020

Stay here if you like to sleep with cockroaches!

Everyone giving these nice reviews must have much lower standards than I have regarding cleanliness. My room was absolutely gross. The carpet was so old and gross. It looked like it had not been vacuu... more

Owner Response
Ronny Whitworth, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address housekeeping & shuttle issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel.
Rating

carrolangie543, wrote review 08/08/2020

Friendly

The staff is so wonderful. The rooms are spacious and clean. Breakfast was a wonderful surprise during the pandemic. It is surrounded by plenty of restaurants and shopping. It's a good location and an... more

Owner Response
Ronny Whitworth, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon.
Rating

ivyheidi572, wrote review 02/08/2020

Nice Hotel

I have always had a wonderful stay at this property. The rooms are always clean and staff is helpful. Plenty of options of restaurants and a centralized location. There is a mall a half a mile away. W... more

Owner Response
Ronny Whitworth, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
Greetings and wow, thank you for such a nice review! I'm highly thrilled to know you had such a great experience here and you felt at home away from home. I'll be sure to pass along your kind comments to those particular staff members and we look forward to welcoming you back!