Worst Best Western Stay
17/02/2017 NevadadbaBrew, Fallon, Nevada
I am a Best Western Diamond member. My wife and I have stayed in a Best Western hotel in Nevada, Alaska, Minneapolis, Florida, California and many other states. This hotel is the worst one we have ... more
I am a Best Western Diamond member. My wife and I have stayed in a Best Western hotel in Nevada, Alaska, Minneapolis, Florida, California and many other states. This hotel is the worst one we have stayed in. The first room we were given was previously a smoking room which was obvious when we opened the door and bam, the smoke smell was still there. I have copd so we requested another room. We accepted the second room because it didn't have any smoke smell but also because it was midnight and we had to get up by 6am to catch a plane. But,the deadbolt lock on the front door didn't work and the bathroom door wouldn't close because the door was off the top hinges. The floor rug was also very tattered. We expected better from a Best Western. less
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review
Hello and thank you for your feedback about your stay at the Best Western Irving Inn & Suites. We value all guest feedback. Your in room experience is a concern and I will be sure to review your comments with my housekeepers and maintenance staff to ensure that all items are fully functional before we rent a room to a guest moving forward. I genuinely hope that we have the opportunity to serve you again if your travels bring you back to the Irving/Las Colinas area!