Good stay at a DFW airport hotel
19/07/2017 Robear3, Albany, New York
I would highly recommend this hotel. We were offered an upgraded suite upon arrival and given a welcome gift. Initially, we declined the room upgrade due to the fact that the hotel doesn't have an ele... more
I would highly recommend this hotel. We were offered an upgraded suite upon arrival and given a welcome gift. Initially, we declined the room upgrade due to the fact that the hotel doesn't have an elevator. However, a previous guest in our 1st floor room was obviously a smoker and made it impossible for us to stay in that room for the evening. We requested the desk clerks initial offer of the 2nd floor suite. It was spacious and comfortable. Hot/cold Breakfast was also quite good. They have a very nice outdoor pool located in their courtyard. Unfortunately, the bill was incorrect upon our departure and it took a while to remedy it. Overall, you cannot find a better hotel for the price, location and their excellent shuttle service to and from the airport then this establishment. Fred the evening shuttle driver exemplified the finest service to us during our stay. less
44524, General Manager at Best Western Irving Inn & Suites at DFW Airport, responded to this review
We seek to give excellent service to our valuable guests and to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best accommodation they deserve at all times. Thank you for sharing to us your wonderful experience and it brings us great joy that you appreciated our spacious room, the in room facilities and amenities as well as the overall cleanliness. Thank you for helping us to further improve by giving us your insightful feedback. We hope to serve you again very soon.