NOT the Best Western
Just left the hotel this morning. The public facilities such as restaurants, lobby area and swimming pool seems to look okay. But rooms...it was big, a lot of space, couple of tables and even coffee s... more
Just left the hotel this morning. The public facilities such as restaurants, lobby area and swimming pool seems to look okay. But rooms...it was big, a lot of space, couple of tables and even coffee station and an iron (for what?!). But where is the hot water in a shower?! This is very important thing for me. And even if you wait for a while the water will not get warmer. Plus strange smell in a room itself, everything seems to be very old. However staff is smiling, friendly and willing to help. less
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review
Dear victoriabR6368lO, thanks for sharing your review about your stay with us.
It is very important for us that our guests are always comfortable and satisfied during all the time they stay with us so we are very sorry about the inconvenience you experienced with the hote water; please accept our most sincere apologies for it. We assure you that it was repaired as quickly as possible as soon as we were informed about it. We are glad to inform you, that we have a very strict and high standards concerning cleanliness and hygiene and that we are constantly providing our entire premises with the best upkeep and maintenance possible. It makes us very happy that you liked our customer service so much, finding our staff so warm and attentive, always willing to help our guests.
It was a pleasure being at your service. Thank you for staying with us.