Typical Best Western experience
18/05/2017 Eldon-Vancouver, Vancouver, Canada
We decided to stay here for one night before we flew home because it was closer to the airport and the pictures of the pool looked good. Check in was easy and we were allowed to check in early since o... more
We decided to stay here for one night before we flew home because it was closer to the airport and the pictures of the pool looked good. Check in was easy and we were allowed to check in early since our room was ready. Unfortunately, our room was one of the outside facing rooms so our view was looking into another apartment building and not of the pool and gardens. It was your typical Best Western type room with 2 double beds. After staying in Laguna Lodge in Tortuguero and Lomas del Volcan in La Fortuna, the room seemed small. As with all of the hotels we stayed in, the room also had a small safe so that was nice. We stayed on the 3rd floor and the ice machines had been removed from the floor so we had to go to the 2nd floor to get ice.
We decided to go outside for a bit and visit the Parque Metropolitano La Sabana, which was only about 3km away, but there is no safe way to walk there as there are no sidewalks on the main highways. We took a cab there for $3 and a return cab for $4.
As I said, our room didn't face the pool so when we got back and decided to have a drink, we sat on the balcony off of the computer room since there were two chairs and a table there. The computer room with printer was nice, but I had to laugh as they all had international keyboards and everyone that came in from US didn't know how to type the @ symbol. Unfortunately, there were thunderstorms in the afternoon and evening so we didn't get a chance to try out the pool.
One of the nice perks about this hotel is that you get a complimentary drink the day you check in if you use it before 7pm at Denny's or at Sangria's. Also, breakfast is included, but since we had to leave for the airport at 5am we would miss it. The nice thing was that Denny's is open 24 hours so we got breakfast there at 4:30am. They have a set menu (2 items) for the complimentary breakfast. Still, it was nice to get a breakfast as most other hotels we would be out of luck. The shuttle to the airport ($8/person) was promt and got us there quickly. less
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review
Dear Eldon-Vancouver, thank you so much for sharing your very detailed comments about your stay with us.
We are totally committed in making our guests have a very pleasant hotel experience, surrounding them with comfortable accommodations, beautiful landscaping, excellent services (like our complimentary breakfast options and our computer room among others) and with a very convenient location (we are 15 minutes away from the airport, 10 minutes from downtown and from the country's best comercial and entertainment areas).
We are very sorry that you only saw 2 of the breakfast choices on the set complimentary breakfast menu since Denny's offers more options. On the other hand, since they offer 24 hour breakfast service, we are glad that you were able to grab a bite to eat before departing on such a long trip. Our entire staff want nothing more than to comply with our guests' needs and requests as quickly as possible since their comfort and satisfaction are so important to us so we assure you that if you had let our front desk staff know that you were not satisfied with the view of your room, they would have immediately changed you to another with a better view. Also, they would have been more than happy to help you with the keyboards in the computer room. We really hope that if something like this happens next time you stay with us, that you will not hesitate and ask any of our personnel for assistance.
It has been a pleasure having you as a guest. Thank you for staying with us; we hope to see you again in the near future.
Guest Relations Manager.