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Best Western Irazu Hotel & Casino

3 Star

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The Best Western Irazu Hotel & Casino. This full-service San Jose, Costa Rica hotel offers convenient access to many local attractions including the Costa Rican Art Museum, the Braulio Carrillo National Park and the Poas Volcano. Whether traveling on business or just taking a trip for fun, the Best Western Irazu Hotel & Casino offers all of the amenities and conveniences to ensure a worry free and enjoyable stay. This full-service San Jose, Costa Rica hotel provides comfortable accommodations, superb customer service and a centralized location, all for a great value. The hotel is ideally situated just a few minutes from the heart of downtown San Jose and a short distance from the Juan Santamaria International Airport. Each of the 194 well-appointed guest rooms features cable satellite television, unlimited international IP calls (small fee applies) and free wireless internet access. Enjoy a complimentary full breakfast each morning and find a great selection for lunch and dinner at Dennys Restaurant, located on the hotel premises. Unwind at the end of the day with a cool cocktail at Sangria Tapas Bar and Restaurant. Guests can also enjoy night entertainment at the Casino Concorde. Other hotel amenities include an outdoor swimming pool, a hot tub, tennis courts, an exercise facility, massage and spa services and guest laundry. Guests traveling on business will also appreciate the full-service business center and the meeting/banquet facilities to accommodate up to 250 people. Inbound airport shuttle available every day from 4:30 a.m. to 10:30 p.m. every hour. Outgoing airport shuttle available every day from 4 a.m. to 10 p.m. every hour. Shuttle fare is 8 USD per person. Please contact us in advance if you want to use the service. Make a reservation today and save at the Best Western Irazu Hotel & Casino! Enjoy your stay.

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Location

Km 3 Autopista General Canas
San Jose
2000
Costa Rica
3 Star

Summary

Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 2000

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Address
Km 3 Autopista General Canas
San Jose
2000
Costa Rica


What's nearby?

Recreation

  • 0.8 kilometer(s) from Hospital Mexico

  • .4 kilometer(s) from Grupo Taca Airlines

  • 3.5 kilometer(s) from American Airlines

  • 3.5 kilometer(s) from Children's hospital

  • 5 kilometer(s) from Coca Cola Bottling Co.




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 912 traveller reviews
Rating: 5 288
Rating: 4 365
Rating: 3 157
Rating: 2 61
Rating: 1 42
Rating

Any port in a storm

16/11/2018 Fred S, Rowley

Jet Blue had flight issues and put the entire plane up at this hotel. Front desk did a very good job with booking all of the rooms in short order. The property itself should have had a renovation 10 y... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear Fred S, thank you for posting your comments regarding your stay at our hotel. We are truly sorry to learn about the inconvenience you experienced with your flight and that our hotel was not up to your expectations. Yes, it is true that our hotel has been offering its services to the public for quite some time but we assure you that both, our brand and our hotel have very high and strict standards which are demanded and very closely followed and observed so the upkeep and maintenance given to the premises have to be in accordance of what it is expected. Anyway, we are going to share your comments with our Management so that they can take them into account because as we mentioned before, nothing is more important for us than our guests' total comfort and satisfaction. On the other hand, we are glad that you found our staff so attentive and efficient. It was a pleasure being at your service. Thank you for staying with us. Best regards. Marjorie Espinoza. Guest Relations Manager
Rating

Excelence .

09/11/2018 Passenger48099836893,

Excelente service. Well located, but the desk attendants were slightly pompous this last visit. It’s a five star location and the front desk is usually kinder and attentive. But the most recent atten... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear Passenger48099836893, thank you so much for posting your charming comments about your stay with us. We are elated to learn that it was nothing less than excellent since you found our services so good and our location very convenient (we are 15 minutes from the airport, 10 minutes from downtown and from the country's best commercial and entertainment areas). We really thrive on our guests' total comfort, satisfaction and well being so we do everything we can to ensure that our guests have a very pleasant hotel experience. Please accept our most sincere apologies that this time, you found our front desk staff not up to your expectations. We are going to make sure that this never happens again because as we already mentioned, nothing is more important than our guests' total comfort and satisfaction, especially when they are members of our extend global family like yourself. We assure you that the reason they were collecting information from the guests when they check in is because the hotel policies requires it and we apologize that you did not liked it. It is always a pleasure being at your service and having you here with us. Thank you for making us your hotel of choice. We hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

Impressive staff!

08/11/2018 Ronfish12, Cocoa Beach, Florida

Front desk staff remembered our first name when leaving, very impressive! Other staff helped us with getting out airline tickets printed in computer room and adjusting our a/c in our room. Staff was t... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear Ronfish12, thank you so much for sharing your lovely comments. We are elated and very proud to learn just how delighted you were with our staff's service because we really do thrive on our guests' total comfort and satisfaction. Our entire staff is completely committed to our guests; always complying with their needs and requests as quickly as possible and always doing it with big warm smiles across their faces so they can feel more than welcome and right at home. We want our guests to see you how happy and honored we are of having them here and of being able to serve them. It has been a pleasure having you as a guest. Thank you for staying with us. We really hope to see you back again in the near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

nice location close to San Jose but no in town!!

05/11/2018 roadadvisor, San Jose, Costa Rica

Very popular location, close to SJO about 15 minutes during early or late hours with slow traffic...about 10 minutes to San Jose down town. They offer a tennis court, pool, etc Nice restaurant and ... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear roadadvisor, thank you for posting your very nice comments about your stay with us. It makes us very happy knowing that it was so good and comfortable and that you felt more than pleased with our accommodations and services because we really do thrive on our guests' total satisfaction and well being. We always make sure that our guests have everything they might need because we really strive to make them feel more than welcome and right at home. It has been a pleasure being at your service. Thank you for choosing us. We would seeing you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager
Rating

Second stay here

02/11/2018 Pioneer584331,

Had pool view room. Nice hotel for the money. Multi lingual staff is well appreciated. Room service staff was excellent everyday my room was cleaned spotless. Thank you Evelyn Z for cleaning my room e... more

Owner Response
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear Pioneer584331 , thank you for posting your very charming comments. We are more than thrilled to learn that this was your second stay with us because it makes you part of our extended global family and it shows us just how much you liked our hotel the first time you stayed. This is truly rewarding because nothing is more important for us than our guests' total comfort, satisfaction and well being.We are very proud to have a wonderful staff with people like Evelyn Z whom are always going above and beyond for our guests. It is always a pleasure being at your service. The entire team will be looking forward to your next visit. Thank you for making us your hotel of choice. Warmest regards. Marjorie Espinoza. Guest Relations Manager