14/09/2018 ppcmichelle69, Hendersonville, North Carolina
I have nothing bad to say about this hotel/resort. My room and all common areas were clean, our towels and sheets were fresh and white, the bed was comfortable, good water pressure, beautiful grounds.... more
I have nothing bad to say about this hotel/resort. My room and all common areas were clean, our towels and sheets were fresh and white, the bed was comfortable, good water pressure, beautiful grounds. The staff was exceptional with courtesy, information, and assistance. This resort and staff were a huge reason that my week in San Jose was incredible. Two of the resort staff were my favorite go-to people. They are pictured with me in the photos. Alexia Moria and Jesus Mendoza... absolutely wonderful! Also pictured, the view from my room 😍 less
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear ppcmichelle69, thank you so much for such a superb review.
We are elated to learn that your stay with us was such a wonderful hotel experience because nothing is more important than our guests' total comfort and satisfaction. We strive to provide them with excellent services and accommodations, to surround them with a cozy and friendly atmosphere and to make them feel more than welcome and right at home. We are lucky to have staff member such as Alexa and Jesus, whom are always going above and beyond for our guests, complying with their requests and needs and always with big, warm and bright smiles across their faces.
It was a pleasure being at your service. Thank you for staying with us. The entire team will be looking forward to your next visit.
Guest Relations Manager