Good Hotel, Friendly and Helpful Staff
06/09/2017 gurltraveler, Los Angeles, California
We stayed here for a week for a taekwondo tournament. The hotel arranged our hassle free airport transportation which was nice. Although, they do cram as many people as they can into one van with ever... more
We stayed here for a week for a taekwondo tournament. The hotel arranged our hassle free airport transportation which was nice. Although, they do cram as many people as they can into one van with everyone in seats. The hotel is a little outdated and the rooms do have a weird smell that seems to come from the restrooms. The beds are comfy, and the restrooms seem to be more modern than the exterior and hallways. Housekeeping came and cleaned our rooms and replaced the towels everyday even though we didn't place the door knob notice outside, which was appreciated.
The hotel-provided shampoo is a 2 in1, which unfortunately never works well for us ladies. They also provide body soap and lotion. The rooms have AC which works well, the flat screen TV is nice and a good size. They also offer a safe, coffee maker with Britt coffee and hairdryer.
The hotel free breakfast buffet was the best! With lots of fruit options, coffee, cereal, and a variety of hot foods and made to order omelete station, this was totally worth staying here!
There are restaurants on site as well, Denny's and Sangria Bar. Dennys was EXPENSIVE! But the staff was friendly. Sangria Bar had descent food at average prices but unfortunately the staff could have been A LOT more friendly and helpful. The entire time we stayed here, we only had ONE good experience at the Sangria Bar where our server was extremely nice and attentive. The rest of the time, the servers would purposely ignore us even when we try to wave them down. And unfortunately, the hotel is so far from everything else (restaurant options), we had no choice but to dine here.
The welcome drink coupons is also a nice touch! less
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this review
Dear gurltraveler, thank you so much for sharing your nice and very thorough comments regarding your stay with us.
There is nothing more important for us here at the hotel than our guests' total comfort and satisfaction. We are constantly striving to provide our guests with excellent services (such as our complimentary breakfast options and with our welcome drink among others) so that they can relax and either rest or have as much fun as they want.
We are sorry about the musty smell in the room you were assigned, we assure you that if you had let our front desk staff know about it, they would have done what they could to make the smell go away or they would have changed you to another room. We are very sorry to learn about how you were treated by the restaurant's staff. Our hotel does not own or has anything to do with the managements of both restaurants in our premises, but we are gladly going to inform them about how they are treating our guests so that they can see to it immediately and make sure that it never happens again. We are truly sorry that you found our hotel a little outdated since we always provide it with the very high maintenance and upkeep standards our Brand requires, so it is constantly being renovated and it is remodeled every couple of years. On the other hand, we are delighted that everything else was up to your expectations if not more.
It was a pleasure being at your service. Thank you for staying with us, we would love to see you return soon.
Guest Relations Manager.