Booked a tour from their tour desk. Included in the tour was a ride on a banana boat. When preparing for the ride on the banana which carries about 7 people, they make you use a helmet (helmet in deep water??), and a life vest ( this one makes sense, as you will be in deep waters). Then, during the ride, they flip the banana so that you fall in the water. When this happened, the person riding in front of me fell helmet on to my chest. The blow had tremendous force. So much, that fractured my clavicle in three places. This happened at 1:00pm. Had to wait two hours until the catamaran arrived to the island, then two-hour ride on the catamaran to Punta Arenas, and then two-hour bus ride to San Jose to the Cima Clinic (hospital). By the time I saw a doctor, it was 7:30pm. They didn’t even think about leaving me in the hospital before dropping people at their hotels. Not even a first aid kit, sling, nothing. Fortunately, I had a sweater that an American nurse that was on the tour used on me to immobilize the arm. They finally left me at the gate of the hospital (the driver didn’t want to drive me to the main door of the hospital because he had to go around the block). Once there, they said good luck with your arm. All doctors, in San Jose, and my home country couldn’t understand why you have to wear a helmet in a water activity. They said fortunately they hit my chest, and not my face.
This tour company didn’t respond for anything. Not even a phone call for a follow up on me. Needless to say, my vacation in Costa Rica was over, and left me with a bad memory of it 😔 had to undergo surgery, and I am just now starting to recover. less