26/05/2018 carlwootton1, Chesterfield, United Kingdom
Stopped here with my partner and child,stopped in the lodges,this is the worst and dirtiest hotel ive ever stopped in. The carpets had not been hoovered for years and there were stains all over the wa... more
Stopped here with my partner and child,stopped in the lodges,this is the worst and dirtiest hotel ive ever stopped in. The carpets had not been hoovered for years and there were stains all over the walls and curtains. The room was littered with spiders,this hotel is a total disaster which is summed up with how misrable the staff look. The women on reception really looked like she didnt want to be there,but then again me neither. Worst hotel ive ever stopped in by far!!!!! less
Kate S, Manager at Best Western Ipswich Hotel, responded to this review
Thank you for taking the time to leave a review after your recent stay with us.
I am disappointed to read about the issues you encountered during your stay.
The room where you were allocated has only been in use a couple of months after a complete refurbishment, I asked my maintenance and housekeeping team to deal with the problems you mentioned one net curtain has been taken down as there was traces of paint on there from the decorating.
With regards to the spiders unfortunately the hotel is surrounded by fields and whilst we try and keep on top of this sometimes we do miss the odd one.
As you were staying for two nights i am not sure why nothing was mentioned to reception, had you complained about the room we would happily have moved you to another room, we always try to sort out any issues whilst people are still st the hotel.
I will take on board your comments as we value all feedback