Excellent Staff, clean rooms, great setting!
08/06/2018 cgabriel4, Leominster, Massachusetts
We stayed at the Best Western Intracoastal Inn for 6 nights in May 2018. We had a wedding nearby and we also wanted to do some exploring of nearby parks. The wedding guests stayed at a more expensive ... more
We stayed at the Best Western Intracoastal Inn for 6 nights in May 2018. We had a wedding nearby and we also wanted to do some exploring of nearby parks. The wedding guests stayed at a more expensive and much larger hotel on the ocean, which was too expensive for us. We were VERY happy we stayed at the Best Western! From the moment we walked in, the front desk desk were extremely friendly and helpful and this continued throughout our stay, no matter who it was working there. We both felt it was the friendliest front desk staff we had ever encountered at a hotel. This clearly must be a priority for the owner! Also wonderful was the woman who cooked and maintained the breakfast food. We chatted quite a bit with her and LOVED her. I wish I knew her name so I could tell you, but I hope the owner knows how wonderful she is. Such a nice person who really cares about her job. She was great with restocking the food when it got low, or helping you if you were looking for something. But we had some great chats with her and we want to thank her so much for her friendship while we were there. I got a bad cold the day after the wedding and she was so caring.
The room was clean and we were on the 2nd floor. I had asked for a room with a couch and they accommodated us. It was great having it to read, use the iPad, or rest if you didn't feel like getting into bed. It was especially great for my middle of night insomnia! The only negatives during our stay were minor and had to do with housekeeping. Each day there was something minor that wasn't done. The kind of big thing was one day they took the old towels but didn't replenish them. So we had one bath towel, but it was ok as I decided to wait until after our walk the next day, and by the time we got back, they had been replenished for that day's cleaning. One day one toilet paper roll wasn't replaced, although it was empty. One day we had no bath mat. But these were very minor compared to everything else.
One thing the owner should really mention in more detail on their website is the riverwalk that is literally right behind the hotel. We loved being able to walk along the intracoastal waterway right outside the door to the hotel. It was absolutely beautiful and there was an Osprey nest across the water and sometimes you could hear him calling! We really loved the location. It would've been nice if some rooms had a view, but they do not. But it's so close, it's easy to look out. We didn't use the pool, but there is a view from the pool area.
We would definitely come back to this hotel when we are in the area again. I highly recommend it! less