Poor customer service
12/03/2017 Lizzy60, Florida
I arrived at the hotel a couple of hours before check in time to see if I could check in early. The front desk clerk was very abrupt and said "check in is at 3pm" . Another member of staff offered t... more
I arrived at the hotel a couple of hours before check in time to see if I could check in early. The front desk clerk was very abrupt and said "check in is at 3pm" . Another member of staff offered to go see if the room was ready but again the clerk said "check in is at 3pm" . He would not even look to see if a room was ready yet.
I travel for work a lot and most times when you arrive early if a room is available they will let you check in early but at this hotel they would not even check. I realize it is not a right but after travelling a long way it would have been good customer service to accommodate me.
rooms were Ok a bit dated, breakfast was as expected. Certainly did not feel welcome here and wont stay with this chain again. less
BEST_WESTERN_JUPITER, Best Western Intracoastal Inn at BEST WESTERN Intracoastal Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.