Good but needs far better beds
05/09/2019 Wendy D, West Chester, Pennsylvania
We used to live in the Jupiter area so we knew that this location was very good -- it's on the intracoastal, plus an easy drive to the beach with the added bonus of a short walk on the boardwalk to on... more
We used to live in the Jupiter area so we knew that this location was very good -- it's on the intracoastal, plus an easy drive to the beach with the added bonus of a short walk on the boardwalk to one of our favorite nearby restaurants, The Dive Bar, not to mention being also very walkable to the nearby newly expanded Harbourside Place a few minutes up the intracoastal, with more restaurants and shopping there. Our room was clean and updated. I thought the air conditioner was a little bit on the noisy side at night which woke me a few times, though it kept the room cool. The free breakfast was good quality, with the usual selection of eggs, bacon, sausage, yogurt, fruit, pastries, etc. The staff were friendly and helpful. My biggest, in fact my only real complaint and the reason I'm only giving it 3 stars and not 4 is that the beds were surprisingly *not* comfortable. Over the past nearly 30 years, I've stayed in a lot of hotels but BW Intracoastal really needs to upgrade their beds which, at least in our room, were far too hard. I commented to my husband that it felt like we were sleeping on padded bricks. He agreed with me. I don't have back problems and yet woke with a stiff lower back and sore hips and shoulders. Again, this is a nice hotel for its price point, in a very good location. But as much as I liked it for all the reasons listed above I won't stay again unless I know they've upgraded their bed quality. less
BEST_WESTERN_JUPITER, Guest Relations Manager at Best Western Intracoastal Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that we are doing a complete renovation and are replacing all beds as well. We would love to have you back and have a better experience with us !