Shower was inusable. Room smelled like mildew and smoke.
04/10/2016 Amy A,
My family got in late that evening, so I did not check the shower. As we entered, the room stunk like smoke and mildew. The "upgrades" were half done. When we woke up the next morning, I went to take ... more
My family got in late that evening, so I did not check the shower. As we entered, the room stunk like smoke and mildew. The "upgrades" were half done. When we woke up the next morning, I went to take a shower, and saw the tub was half full of water, the faucet was NOT dripping so the maids who cleaned it had to know it was there! I complained to the manager who told me I should have said something the night before. He would NOT give a discount, stating because we reserved the room on line that he could not do so. I cry BULL.
The only good part of this hotel was the food and the wonderful staff in the attached diner that you get 20% off the food. (no he wouldn't give me a discount on that either)
I will never stay here again, I will never recommend this to another person either. less
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review
I am sorry that you were not able to get a discount. Our agreement with all 3rd party's is that we can not alter a reservations rate or apply any additional discounts for any reason. Our agreement with the restaurant owner is also that our hotel guest get a %20 discount, but not even our employees are allowed a discount from them. We did look into this issues and found that the issue was with our contractor who had not instead the drain plug correctly, he had tighten it down to low, and that he thought that he had let the water our after he was checking the tub but due to the over tightening the stopper was not allowing the water to drain. This was after our housekeeper had cleaned the room and we were not aware of this . We are working on a way to better communicate with our third party contactors to assure that this does not happen again. IF you would have said something the night before we had other rooms available that we could have quickly and easily moved you to .