Disappointed in this Best Western,
16/05/2017 Oma2008, Ventura, CA
We usually love to stay in Best Westerns as they are mid-range, priced competitively and are normally comfortable. However, when we checked in with our BW Rewards card with a AAA logo, they made no m... more
We usually love to stay in Best Westerns as they are mid-range, priced competitively and are normally comfortable. However, when we checked in with our BW Rewards card with a AAA logo, they made no mention of the fact that they do not honor the Rewards card. And apparently didn't notice the logo and would not change it upon our check out. There was no breakfast, which is nearly unheard in a BW hotel/motel. So we were definitely disappointed. less
Luray B, Front Office Manager at Best Western Intown Luray, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We defiantly work with your comments and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (540) 743-6511.
Best Western Intown of Luray