High deposit to check in
This location charges 100 dollars to check in. I had prepaid for the room before I arrived. When I asked about the charge, I was told rudely by the front desk , "well you better figure it out before ... more
This location charges 100 dollars to check in. I had prepaid for the room before I arrived. When I asked about the charge, I was told rudely by the front desk , "well you better figure it out before we check you in." Another front desk person told me, "I don't care what you have planned, we charge 100 dollars and there is nothing I can do about it!"
I told the lady at the front desk, let me check my bank account. I didn't have as much funds in my account as I thought. I recently had to help my Dad that is dying financially so, my account was lower than usual.
I know the front desk and hotel doesn't care about my situation but being rude to a person did not need to be shown. I never once said, I can't pay it, I only asked about the amount of the deposit.
A friendly greeting and a smile could make a big difference to customers. less
mihir6277, General Manager at Best Western International Speedway Hotel, responded to this review
We apologize for the rude behavior from the front desk. We value your feedback and we will take necessary action so that future guest will have a pleasant stay. We appreciate your feedback. It is our policy to hold $100.00 as deposit and we also require a credit card at check in. Thank you for staying with us.