Best Western InnSuites Yuma Mall Hotel & Suites

I arrived at 5pm and when I entered my room, it was a disaster. It had not been cleaned yet and there was trash and dirty laundry everywhere. I called down to the front desk to see if there was a mistake or if they had another room available. It was not a mistake and they had no clean room for me, so I had to sit at the pool in my work uniform and wait a couple hours for my room to be clean. It still wasn't all that 'clean' after they were done with it. They do offer a free breakfast and 2 free drinks at happy hour; however, in my opinion, it didn't make up for the rest of the issues with the stay. less

Our presidential suite was dirty, damaged and the WiFi sucked. They don’t have cookies, as advertised, and breakfast was non-existent, on our last day. Morning newspapers are a thing of the past and the owner saw fit to cut staffing to bare-bones. He will lose customers and his hotel—because he doesn’t understand customer service! less

I stayed here for one night with my cat while traveling to San Diego. I decided on this hotel because of the reviews, and the fact that they accept pets for an additional $20 fee. Check in went smoothly and staff was friendly. The room was very nice, roomy, and comfortable with all of the amenities. The only issue that I had was that my room was directly next to the Barbaque grills and basketball court. Which is fine for day time hours, however some of the guests continued the party with very loud vulgar rap music well into to dark. After driving 10 hours I just wanted to sleep to get ready for the next day. I called the front desk 4 times and more than 2 hours went by before anything quieted down. The front desk person did seem to be a little irritated that I kept calling, but again I informed her that I paid $130 for a night of sleep, which I am not getting due to the noise and people at 8:00 PM outside my window. I asked if they would move my room if they could not stop it....Finally I assume someone spoke to them. My suggestion to the staff is that they may want to Implement some noise rules at sundown or be prepared to move the room for the paying guest who needs to sleep. That is why I gave 4 stars instead of 5. That aside, I would stay again. The hotel is nice, and the people were friendly. less

Horrible experience staff acts as if you stay there for free. I paid $176 a night and was treated horrible breakfast was not serve due to staff ongoing not showing up to work. When I called the franchise to complain they basically told me that they are a franchisee and would submit a complaint. Meanwhile I left this place with the feeling of being robbed it is poorly lit. The walls are paper-thin. And to be honest for the price I paid I will never return to a Best Western. Go somewhere else less

Beds are comfortable and location is great which is nearby restaurants. But, be sure to get the name of the person making your reservation and the confirmation number, because I never had an issue in the past, but this last time I had to settle for a small room instead of the suite I had reserved and they had no record. less