Great Hotel, Excellent Staff, Comfort, Convenience, Location
22/05/2017 Mark R, Las Vegas, Nevada, USA
We have stayed at this hotel before when traveling to Los Algodones for dental work, The location and services provided at this hotel keep us coming back. Upon check in, we were met by General Manage... more
We have stayed at this hotel before when traveling to Los Algodones for dental work, The location and services provided at this hotel keep us coming back. Upon check in, we were met by General Manager Carsten who immediately offered us an upgrade to a suite and gave us the opportunity to choose between several different rooms. After deciding on a room, we later ask Carsten if we could possibly move to another suite. He was quick to grant our request and also help us move our luggage and personal items. The hotel rooms are clean, the beds are comfortable and the room furnishings are good. All cleaning staff provide excellent service and ensure that rooms are well prepared and supplied. PJ's Café provides a very good hot breakfast in addition to items like cereal, fruits, yogurt, and beverages. The free happy hour from 5pm to 6:30pm provides wine and beer and an inviting atmosphere for guests. Front desk hotel staff work hard to ensure that guest concerns or requests are addressed. We had a minor noise complaint issue that we reported to the front desk. Alexis handled the complaint in a professional, efficient and expedient manner and followed up with us to ensure that we were satisfied. Again, we will continue to stay at this Best Western whenever we are in the Yuma area. The hard work of staff and the attention to details exhibited make this our "go to" hotel. less
Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your fantastic review of your recent stay. It is our goal to exceed the expectations of our guests and we are so pleased that we hit the mark with you. Hope to see you again soon.