Super Impressed even at 2am!!
20/07/2017 Serina D, Phoenix, Arizona, United States
My first time staying at this hotel and I had a excellent experance. We were staying for two weeks but the first night I noticed a small leak under the cooler. It was late (like 2am) so I was gonna ... more
My first time staying at this hotel and I had a excellent experance. We were staying for two weeks but the first night I noticed a small leak under the cooler. It was late (like 2am) so I was gonna wait until the morning to report it. I ran into the guy who works night shift (Robert) while walking my dogs and he was SO friendly!! I was super impressed. He not only apologized and switched me rooms, but was thoughtful enough to even help me move my things. All the hotel staff was very nice and helpful but he really stood out. Way to go whoever hired him.
The housekeeping was also very flexable which was great. I loved how clean the rooms were from the bed to the towels. Breakfast was a little cramped but had good food, the chiefs poliete. The overall landscapeing was very nice and the hotel was very quiet and peaceful.
Thers also a mall directly next door with plently of outlet stores. I will return here when comeing to Yuma and will recommend this one to everyone. Way to guys and thank you again Robert. This hotel will stand out as a 5 star for me. less
Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments, especially about Robert. He has certainly become an asset to our property. We will certainly pass your kind words to him.