Best Western InnSuites Tucson Foothills Hotel & Suites

This property needs a facelift, the cleanliness is questionable. The spa bath upgrade is a joke. Overall pretty ghetto place and we would not stay there again. They asked for a 50.00 deposit for incidentals....haven’t seen that in a very long time, still don’t see the credit on my account less

I like the fact that despite of all the covid-19 precautions in Tucson, they still had a grab and go complimentary breakfast as well as a social hour and dinner until 8:00 p.m. They were mindful to make sure that people had their masks on and if they weren't going to have their masks on while eating they could sit outside adjacent to the pool. To my surprise, the mattresses were so comfortable. They were not too soft nor too hard they were just perfect. The lady I checked out with in the morning and had an excellent customer service. They had a free Wi-Fi that had excellent strength. There was no trash can in the room, no laundry bag, no ironing board (yes had an iron), bedspread was dirty and carpet was wet upon arrival. the corridors were filthy, the walls were super thin (I could hear the people upstairs as well as the people on either side of me snoring in the nighttime.) The room that they gave me was directly in front of PJ's and the pool area so there was constant noise every night until 10:00 p.m. less

Hair ball with bug in the fold of the clean towel. Gaps in the doors and door knobs. Fleas in the carpet? Piles of large bags with dirty laundry outside the bedrooms as well as a dumpster filled with bags of dirty laundry. Trash overflowing out onto the ground of the trashcans - so I'm assuming there were probably mice or rats at night to feast on the garbage. Cleaning staff carts blocking the sidewalk to walk to and from our room. People walking around from 2:45 a.m. until about 3:30a.m. - going in and out of the rooms on each side of the one we were in. less

Talk about total rudeness!!!! Room next door had at least 6 VERY loud talking and banging, TV blaring!! ALL NIGHT. Got fed up and called the front desk to ask them to tell the partiers to be quiet or leave!!! “Oh yes sir! I will deal with it”. 25 minutes later and continued party, I called yet again. “Oh sorry I”ll take care of it”. Another 5-10minutes. Note! I called again and said hey me another room. We have NOT slept all night. “Ok” it will be a moment”. Get a call a few minutes later and told a person will be delivering a key. Ended up moving and getting a couple hours of much needed rest. When checking out I told the desk person our first night should be refunded. “Oh I can’t do that” then have me like $10 dollar discount on one night. GRRRRRR less

Pet Friendly,-The room was equipped with a refrigerator/freezer, King Bed was comfortable. The room had a sink & cook top in a counter outside the bathroom. The room was dated and you could see where the doors were taken off a closet but the tracks were left and that area was just open space now. The counter had an opening on the backside which appeared that at one time it had an appliance in it maybe even a small oven? The room had an arm chair & foot stool and on the opposite side of the counter with the sink was a higher level counter and two bar stools. TV was flat screen and appeared to be satellite as we initially couldn't it to function but eventually did. The room we had was drive up so your door opened to the outside and we were in the back lot line of the property. Seemed to be alot of "activity" with people coming & going and ladies often outside & on their phones..maybe just a coincidence but I've seen enough to think something else was afoot just under the surface. less