Best Western InnSuites Tucson Foothills Hotel & Suites

I live in Tucson and just wanted to get away for the weekend. I got a great rate online for the weekend of August 9th. When I arrived, check in was quick and easy and the young woman at the front was very helpful and knowledgeable. When I got in the room and took off my shoes I realized the floors were damp. I called to the front desk and they immediately switched my room with no hassle. I relaxed for a bit and went down to get some ice and check out their social hour. No frills but a nice touch, there was popcorn and crackers with a beer cheese dip. Tifany behind the bar was amazing, very knowledgeable about the property and good conversation. I really enjoyed chatting with her while drinking my complimentary drinks. Breakfast was good, but it was really crowded in such a small space. All in all I had a great stay!!! less

After a bit of deliberation we settled on the Innsuites Tucson Foothills for our stay in Tucson because the beds have pillow top mattresses, and we are really glad we did. Not only was the rate extremely reasonable, the value in additional benefits from the free drinks at PJ’s, to the excellent breakfast and great pool made this place a steal. And the added comfort from the pillow top mattress made for an excellent sleep. Thanks to the social atmosphere created by PJ’s, we also enjoyed meeting some fellow travelers too. The hotel is showing its age a bit, but the staff are great and facilities deliver a very nice stay. less

This place had everything you need for a short stay—a comfortable bed, microwave, small fridge, coffee pot, iron and board. The room was not large, but fully equipped. The breakfast buffet was surprisingly good. Many choices, and constantly refilled. Only drawback was the AC was hard to control. Only two floors, but no elevator. less

I stay at this particular Best Western several times a year and generally my stay is pleasant and enjoyable. On this particular occasion I attempted to plan a group of 15 rooms, the goal was to be in the same building, didn't have to be same floor, but definitely same building block. 8 guests were declined booking by front desk, until several follow up calls and emails were made to resolve the (no record of this event) being told to guests. I booked my two rooms at the same time used the same credit card, put notes in profile, please provide joined rooms, right next to each other. Long story short. The host, I brought in a lot of money for best Western having 15 guests for two night 3 day stay. Upon my checking I was told there were no guarantees, there were no options to switch rooms and the manager was not available. If I got bad customer service, I can relate with what my guests experience. I emailed the front office manager for the contact information for corporate or the district manager, no reply. This is the 2nd year I've hosted this annual event. I was very very very disappointed. 8 of 15 guests had problem with room conditions or bad bad customer service experience. less

positive: 1. Above average breakfast quality and choices 2. convenient location negative: 1. front desk check in staff is not honest about the availability of room, not even willing to satisfy the request even a large amount rooms were available during my 3:00PM check in which is neither earlier nor late check in time. 2. room/ bath room are very small 3. room is very noise, you will be suddenly waken up when any of your neighbors: left , right, up stair using their shower, fauset, toilet 4 room is not well cleaned: blood on the show curtain, empty coke cup under the bed less