One of the worst overall experiences I've had in a long time. Checked in then went to our room and began unpacking. Opened the top dresser drawer and found a used jock strap! Instead of checking right... more
One of the worst overall experiences I've had in a long time. Checked in then went to our room and began unpacking. Opened the top dresser drawer and found a used jock strap! Instead of checking right back out, as I wish we had done, we decided to stay in hopes of nothing else occurring. The property is older but had been renovated/refreshed not too long ago. Our room was clean, with the exception of the underwear, but the pillows were lumpy and hard, and the towel rack was nearly falling off the wall. Being an older hotel meant noise transmitted freely from the upstairs and nextdoor. People up regularly during the night taking showers, talking,etc. The breakfast offerings, included with the room, was just as disappointing with a little bit of fresh fruit and yogurt. All other items were precooked, packaged or simply pre-prepared things like eggs and lots of carbs. No, we did not complain to management. Why? Because you should assume that things like quality control and regular inspections of staff and rooms would help identify areas needing improvement. I nor any customer should be placed in a situation where we are forced to do the job for management. Good luck to Best Western as this was not the standards your franchise expects!
NicholasA1579, Front Office Manager at Best Western Innsuites Tucson Foothills Hotel & Suites, responded to this review
Thank you for taking the time to share your experience with us. On behalf of our team, I apologize that we were unable to exceed your expectations. The feedback from our guests is an essential portion to our success and we hope you consider staying with us again in the future.