Best Western InnSuites Tucson Foothills Hotel & Suites

This lBest Western is one we frequently stay at twice a year when we visit family and friends. rooms and Service is great and Breakfast is one of the reasons we stay there. This trip due to the Coronavirus, hot breakfasts was discontinued. less

The room was clean and comfortable with a cook top. I really enjoyed the breakfast. It was better than most hotel's breakfast. It was a great price. The only thing I had trouble with is finding my room at night, even though they did give me a map and explained where it was. It was still a little difficult to fine. I did not see an elevator either. Overall, it was an enjoyable stay. I would stay here again. less

Awesome as always. And it all begins and ends with the folks taking care of the guests. So by name... Upfront. Kevin, Cassidy & Nick the manager. Great job!! And in the restaurant... Tiffany is always there to take care of everything with aplomb!! Thank you from your friend. Bruce Anderson less

I admit I am spoiled. I have visited Tucson probably 15 times. 4 times I have rented a condo for longer stays (a month or more). I have stayed at all the major resprts on Sunrise/Skyline Rd. This recent visit was only for a week and part of a road trip. We preferred Oro Valley area but no VRBO availability for a week and the better hotel prices were ridiculous. Go are the days of Priceline resort deals. We booked a suite at a reasonable price. The staff was wonderful. The suite was spacious enough and we liked the separation between living area and bedroom. Liked the galley “kitchen.” We only went to the breakfast once- we travel with our own coffee maker and light breakfast fare. The breakfast selections were fine. The pool- a typical 2 star hotel pool. Not a pool to ha g out/lounge around. Could use a really good sprucing up. Fitness room was adequate. Location-convenient to Oro Valley area. We would not return due to the caliber of guests- smoking outside rooms that filtered into ours, loud people around the pool. Not the sort who have class and are courteous. I have reached the point of no longer staying at hotels who allow dogs. This is during the COVID 19 scare and we noticed the staff taking precautions with exterior cleanliness. I want to emphasize, staff was GREAT, room was fine. It was just the other guests that would prevent us from booking again. No manners!!!! less

One of the worst overall experiences I've had in a long time. Checked in then went to our room and began unpacking. Opened the top dresser drawer and found a used jock strap! Instead of checking right back out, as I wish we had done, we decided to stay in hopes of nothing else occurring. The property is older but had been renovated/refreshed not too long ago. Our room was clean, with the exception of the underwear, but the pillows were lumpy and hard, and the towel rack was nearly falling off the wall. Being an older hotel meant noise transmitted freely from the upstairs and nextdoor. People up regularly during the night taking showers, talking,etc. The breakfast offerings, included with the room, was just as disappointing with a little bit of fresh fruit and yogurt. All other items were precooked, packaged or simply pre-prepared things like eggs and lots of carbs. No, we did not complain to management. Why? Because you should assume that things like quality control and regular inspections of staff and rooms would help identify areas needing improvement. I nor any customer should be placed in a situation where we are forced to do the job for management. Good luck to Best Western as this was not the standards your franchise expects! less