After flying standby into Phoenix, we booked this hotel because it had a hot tub and full breakfast, among other amenities. We didn't know that we would like virtually everything about this property! We spoke to Patti via phone to ask questions and then make the booking. She was super nice and helpful. Upon check-in, Noel was also friendly and courteous, and he surprised us with a bag of treats for being Best Western Rewards members - nice touch! Our room was spacious and clean, with a king bed, divan, 40 inch flat screen TV, large fridge, coffee maker, microwave, and desk. The LED lighting was inviting, and there were plenty of outlets (some on lamps on each side of the bed).
The pool area is beautiful, with grills and a picnic area adjacent. The hotel has covered walkways and extensive landscaping. There are vending machines and a centrally-located room with laundry facilities and an ice machine. The property is in a scenic section of Phoenix with views of mountains all around.
The included breakfast was excellent: scrambled eggs, bacon, home fries, biscuits and gravy, bread, bagels, cereals, waffle maker, yogurt, fresh fruits, hard-boiled eggs, juices, coffee, teas, etc. Kudos to Bonnie who heads up the breakfast staff!
Highly recommended for friendly service, quality of stay, and value for money. If and when we get back to Phoenix, we will definitely stay here again. less
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with us and for sharing your experience. We are delighted that you enjoyed your time with us and you found the hotel to have all the amenities you needed you enjoy your stay. Patty and Noel are true professionals and enjoy taking great care of our guests.
Bonnie and her team work hard to deliver a wide variety of offerings at breakfast and take great pleasure making sure our guests find it a pleasurable experience.
We are very appreciative of your recommendation and look forward to returning for a future stay.