Best Western InnSuites Phoenix Hotel & Suites

1615 E Northern Avenue, Phoenix, Arizona, 85020-3932, United States
based on 1213 reviews Trip Advisor Logo
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Best Western InnSuites Phoenix Hotel & Suites

The Best Western InnSuites Phoenix Hotel & Suites. Welcome to the Best Western InnSuites Phoenix Hotel & Suites, offering easy access to great shopping and attractions in Phoenix or Scottsdale. Our award-winning hotel offers modern, comfortable accom show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western InnSuites Phoenix Hotel & Suites

Traveller Overview:
4.0 Rating: 1213 reviews
Excellent 46%
Very Good 30%
Average 13%
Poor 5%
Terrible 4%
Rating

Gary G, wrote review 26/03/2020

Great Experience

Staff was competent, helpful and friendly. The lobby area was sparkling clean and inviting. My room was clean, decorated beautifully and all the amenities worked to perfection. Did not have time for ... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Dear Gary, Thank you so much for your recent stay with us. We are delighted you chose to stay with us and sincerely appreciate your business. We are grateful for your kind words and understanding during this unprecedented time. We are here to serve and are doing our very best to continue to exceed our guests expectations even in these changing and trying times. Our hearts are touched by your understanding and appreciation for what we are doing. The hotel will remain open to serve our guests and we are grateful for the opportunity to serve those that need us during this time. Stay safe and healthy out there. We look forward to your next visit with us.
Rating

fgtnfire, wrote review 13/03/2020

Good value clean hotel!

Stayed for 9 days. Good location and easy to get around for baseball and visiting friends. This is more of a motel but very convenient to pool/hot tub, fitness center and lobby. They have two gas gri... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with us. We are delighted you enjoyed your time with us and the amenities we provide. We are so happy you found the hotel to be clean and comfortable for all of your needs during your stay. We look forward to seeing on a future visit.
Rating

MarkR442, wrote review 05/03/2020

Good dog friendly hotel

Spent three nights here, other than kind of hard to find and a bit dated, it was clean, quiet, dark, good hot breakfast and a helpful staff. Lots of good restaurants very close, easy access to highwa... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you for your recent stay with us. We sincerely appreciate your business. We are delighted you found the hotel to be clean, with a good hot breakfast to start your day. We are a team that loves dogs and always take pleasure in making a new dog friend! We hope to see you soon for a return visit.
Rating

Lynn M, wrote review 01/03/2020

A Good Value

This hotel is an average hotel, but a good value and location. It is in an area with high traffic and believe the rooms nearer the road might be noisy, but we did not experience this. The staff was... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Hello Lynn, Thank you so much for your recent stay with us and for taking the time to share your experience. We are delighted you enjoyed the hotel and the amenities we provide. We hope to see you on your next visit to the area.
Rating

sea_cruise86, wrote review 15/02/2020

Keep looking

I was pleased with the attempt to update this hotel, but it sure did fail short in some places as it was obviously rushed and attention to simple things was not done. Paint on door hinges, light switc... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Dear Sea_cruise86 We did not exceed your expectations during your stay with us. The majority of our guests are so pleased with our modern and updated redo. Our guests comfort is our top priority and we strive each day to ensure that our guests enjoy their time with us. We are in the process of removing all the old deadbolts as the new lock system on your door has the working deadbolt built in and is in working order. Every room on the property has a working deadbolt look on their entry door. We are happy you found the hotel clean and the bed comfortable for a good night's rest. We apologize for the disturbance you encountered with other guests enjoying the pool. The pool closes at 10pm and there are times when large groups of guests are out spending time with their families enjoying our fabulous weather. Thank you so much for choosing to stay with us and for taking the time to share your expereince.