Best Western InnSuites Phoenix Hotel & Suites

1615 E Northern Avenue, Phoenix, Arizona, 85020-3932, United States
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Best Western InnSuites Phoenix Hotel & Suites

The Best Western InnSuites Phoenix Hotel & Suites. Welcome to the Best Western InnSuites Phoenix Hotel & Suites, offering easy access to great shopping and attractions in Phoenix or Scottsdale. Our award-winning hotel offers modern, comfortable accom show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western InnSuites Phoenix Hotel & Suites

Traveller Overview:
4.0 Rating: 1205 reviews
Excellent 45%
Very Good 30%
Average 13%
Poor 5%
Terrible 4%
Rating

Irwin L, wrote review 19/01/2020

Stay in Phoenix

The Best Western in Phoenix met all my expectations- room, service breakfast. Will definitely stay here again the next time I am in Phoenix. It had all the facilities I needed and was close to the des... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with and for taking the time to share your experience. We are delighted you enjoyed your stay and that we met all of your expectations. We look forward to your next visit!
Rating

Cheri H, wrote review 18/01/2020

Right off SR51 Great Place to stay

As business travelor I look for comfort, quality and ease. This property has it all. Breakfast has something for everyone and it is all tasty. Property is clean and comfortable and smells good inst... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Hello Cheri, Thank you so much for your recent stay with us. We sincerely appreciate your business We are delighted you enjoyed your stay with us and the amenities we provide. We look forward to your next stay with us. Warm Regards
Rating

Jodibee15, wrote review 08/01/2020

unsafe expensive uninviting

The homeless population in Phoenix is out of control and apparently the hotel is ok with some of the vagrants taking up residency in the parking lot when the sun goes down. The parking lot is very dar... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
We are sincerely sorry that you were not happy with your stay with us. Sadly in our country homelessness is a fact of life in every city. We are saddened that your perception is that we as associates of this hotel are okay with it. In fact we are sad and concerned about this issue in our city as I am sure you are in yours. We have built a strong relationship with the Phoenix Police Department and they know us by name and know they are welcome to use our hotel as a place to take a break and grab a cup coffee as we benefit from their presence on the property. We do our very best to handle the occasional homeless visitor quickly and with respect as soon as we are aware they are on the property. Once approached by a staff member they leave the area. We apologize that a housekeeper knocked on your door with a do not disturb sign. This is not proper procedure and we will take this up in our morning meeting as a reminder. Noel is extremely efficient and very friendly. Easily a guest favorite with his ready smile and can do attitude. We apologize if he did not share the hotel map with you as it is a regular part of our check in process. Our goal is to deliver an exceptional guest experience to every guest, every time and we are sincerely sorry we missed that goal with your stay.
Rating

tamber642019, wrote review 24/12/2019

Great hotel very one was very nice.. Bonnie in the breakfast area was great

This hotel was very clean and quiet The room and lobby was very nice and inviting The staff was great and friendly. The breakfast was good . I will stay here again if I ever get back to Phoenix Arizo... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you for choosing to stay with us at the Best Western InnSuites in Phoenix. We are delighted you enjoyed your stay with us and thank you for taking the time to share your experience. We really do have the friendliest team and they each take great pride in their jobs and caring for our guests. We look forward to your next visit with us!
Rating

ANNE G, wrote review 22/12/2019

Great experience~!

Only good things to say - friendly helpful front desk staff - store my luggage at 8 a.m. until I checked in at 5pm. Breakfast/kitchen staff very attentive to keeping areas clean and food tasty and ho... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Dear Anne, Thank you so much for your recent stay with us and for taking the time to share your experience. We are delighted you enjoyed the newly updated rooms and the amenities we provide. Our team of customer care professionals take great pride in their jobs and making sure our guests feel welcomed and comfortable while they are with us. We look forward to being your home away from home for your future trips to the Valley of the Sun!