Best Western InnSuites Phoenix Hotel & Suites

1615 E Northern Avenue, Phoenix, Arizona, 85020-3932, United States
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Best Western InnSuites Phoenix Hotel & Suites

The Best Western InnSuites Phoenix Hotel & Suites. Welcome to the Best Western InnSuites Phoenix Hotel & Suites, offering easy access to great shopping and attractions in Phoenix or Scottsdale. Our award-winning hotel offers modern, comfortable accom show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
1615 E Northern Avenue, Phoenix, Arizona, 85020-3932, United States

Reviews of Best Western InnSuites Phoenix Hotel & Suites

Traveller Overview:
4.0 Rating: 1218 reviews
Excellent 46%
Very Good 30%
Average 12%
Poor 5%
Terrible 4%
Rating

saragX7645WA, wrote review 11/12/2020

3 day stay

We stay at best western for 3 days first time I been here but I been to other hotels before. To start the water was turn off for a couple of hours on my second night, the room where not clean thru my ... more

Owner Response
Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
We sincerely apologize if we were remiss in explaining all of our covid protocal and changes at arrival. Housekeeping is not cleaning rooms eveyday due to covid. Most of our guests do not wish to have us in their rooms at the present time. We do service rooms if you call the front desk and request it. We also have To Go Bags for breakfast every morning for all of our guests. Water was not turned off any night during your stay with us and after doing some investigating have not found any other guest concerns with water being out during the nights of your stay. We are sincerely sorry for any inconvience you had with water. I will be sure to share this information at our team meeting to make sure our guests are receiving all the detailed information they need from us to have a comfrotable and enjoyable stay. We are extrememly sorry that we missed the mark with yours.
Rating

ralphd0544, wrote review 14/11/2020

A very nice hotel

Check in and out was very easy, the front desk people were very helpful. We stayed in a king suite that was comfortable and clean and very quiet. Because of Covid 19 the breakfast was not much, but fi... more

Owner Response
Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with us. We are delighted you enjoyed your stay with us during this unpredented time. We look forward to your next visit.
Rating

black325, wrote review 29/09/2020

Nice Stay During Covid Times

We were greeted by the very friendly and informative Noel at the front desk. Our room was on the 2nd floor (our choice) on the back side of the hotel. As we passed other rooms I did notice they had ... more

Owner Response
Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with us. We sincerely appreciate your business. We are happy to hear that you felt safe on our property during your stay. We are dedicated to keeping our guests safe and healthy while they are with us by following the I Care Clean protocols set up by Best Western during this pandemic. I apologize for your room not having the sticker on it and I will talk with my team to make certain they are being put on every room after sanitizing has been done. Noel is a gem and as a customer care professional enjoys taking care of our guests. We are lucky to have him on our team. Thank you for recognizing our efforts. It means so much to us right now during these turblent and trying times for our beloved industry. We look forward to the days when all feel safe to travel again and we are doing our very best to be a part of that solution. Safe travesl and good helath to you and yours
Rating

kathryn837, wrote review 12/05/2020

Business stay

Staff was great, the room was quiet, clean and I had a great stay! I enjoyed my stay, everyone was very helpful and accommodating. I plan to stay there again very soon and look forward to their hospit... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Than you so much for your recent stay with us. We sincerely appreciate your business. We look forward to seeing you on your next visit!
Rating

MarkT519, wrote review 07/04/2020

Great stay

Satyed 2 nights, good place, good location, good room. I enjoyed breakfast even though it was all polystyrene plates. Plenty of good food to choose from. Room big and very comfortable. Walkable to res... more

Owner Response
bwphoenix, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Hello Mark, thank you for choosing to stay with us. We sincerely appreciate your business. We are delighted you enjoyed your stay with us and all of the amenities the property provides for our guests. stay safe out there and we hope to see you back soon!