Nice Stay During Covid Times
We were greeted by the very friendly and informative Noel at the front desk. Our room was on the 2nd floor (our choice) on the back side of the hotel. As we passed other rooms I did notice they had ... more
We were greeted by the very friendly and informative Noel at the front desk. Our room was on the 2nd floor (our choice) on the back side of the hotel. As we passed other rooms I did notice they had stickers that said they were thoroughly cleaned. Ours did not & I probably should have asked why but the room looked clean and I always wipe everything down with disinfectant wipes anyway. The only thing I thought strange in the room was the chaise. I think it would have been better to have a small table & 2 chairs. The motel is in an area with office buildings so it appeared to be very safe. The noise level was tolerable - I could hear people yelling down to someone in the parking lot and once heard a dog barking. I purposely did not bring a bathing suit because I thought the pool water would be too warm but when I tested the water with my foot it seemed like it would have been refreshing in the 100+ heat. In the a.m. we went to receive our grab n go breakfast. Someone greets you and asks if you want orange juice or water and then hands you the breakfast bag. We thought it was adequate - bagel w/ cream cheese, apple, yogurt and a granola bar. All in all a decent stay. less
Anna Streilein, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this review
Thank you so much for your recent stay with us. We sincerely appreciate your business. We are happy to hear that you felt safe on our property during your stay. We are dedicated to keeping our guests safe and healthy while they are with us by following the I Care Clean protocols set up by Best Western during this pandemic. I apologize for your room not having the sticker on it and I will talk with my team to make certain they are being put on every room after sanitizing has been done.
Noel is a gem and as a customer care professional enjoys taking care of our guests. We are lucky to have him on our team.
Thank you for recognizing our efforts. It means so much to us right now during these turblent and trying times for our beloved industry. We look forward to the days when all feel safe to travel again and we are doing our very best to be a part of that solution.
Safe travesl and good helath to you and yours