NOTHING BEST ABOUT THIS HOTEL!
18/12/2016 Llweyn, West Paducah, Kentucky
If I could give it zero stars, I would. Stayed here for six days for work and between getting the wrong room instead of our suite, having zero help when our sick son threw up in our room (on their cou... more
If I could give it zero stars, I would. Stayed here for six days for work and between getting the wrong room instead of our suite, having zero help when our sick son threw up in our room (on their couch, so you'd think they would want to get it cleaned immediately - but it was NEVER cleaned the entire time we were there), a bathroom that was not only so small you had to side-step to shut the door and had a sink faucet that would spray water out of the base, but we also came back on our last night to find that the maid staff had left our room door open - all day long!! What was the response of the staff on the desk? Sorry. Shrug. Will NEVER stay in another Best Western again; will NEVER recommend this hotel or any other Best Western and we travel for work constantly. less
Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear. I personally talked to housekeeper to find out reason behind leaving door open. They left door open because of bad smell (From Threw up) but unfortunately they forget to closed door afterwards. In order to make sure nothing was stolen I checked camera recording and no one went in your room. Furthermore, I personally supervised your other complaints are addressed that everything will be in order on your next visit but I would still like to offer you fifty dollars travel card for you in-convince please contact us. We look forward to welcoming you back then.