Best Western Inn & Suites of Merrillville

8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States
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Best Western Inn & Suites of Merrillville

In the Chicagoland suburb of Merrillville, lies Best Western Inn & Suites of Merrillville, conveniently located near area businesses and attractions, just one block East of I-65. Work or play, this Merrillville hotel is in the middle of it all. Busin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Inn & Suites of Merrillville

Traveller Overview:
4.0 Rating: 388 reviews
Excellent 44%
Very Good 28%
Average 11%
Poor 7%
Terrible 9%
Rating

zholz55, wrote review 05/04/2020

Great Hotel, Average Service

The stay was great overall. My room was clean, the hotel looks amazing, but my only issue was that the front counter service was average. They didn’t really explain everything to me as clearly as they... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi zholz55, Thank you for giving us the opportunity in providing a clean and comfortable experience for our guests. I am sorry to hear that you did not thoroughly enjoy your stay and the service at that time. I want to let you know that we take your feedback to heart and in regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. It is not like us to deliver poor experience and we will work our hardest to get back to the standard we are known for. Thank you for bringing this to up and we look forward to serving you again!
Rating

robertboykin63, wrote review 04/04/2020

Bedbugs pubic hair in bed and towels

Bedbugs bites ,pubic hair in my towels and in my bedding . Leaving at 2 am because I was throughly disgusted ! I’m a diamond member and was not satisfied with this hotel of there solution . I would av... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and we will work our hardest to get back to the standard we are known for. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us
Rating

theleeperfamilyrocks, wrote review 20/03/2020

Never again.

Horrible dishonest check out staff (Cherry and Mike) that refused to help and lied about not having any contact information for owners. When owners conveniently “called in “ while I was packing up the... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Rating

19nld73, wrote review 06/03/2020

Great palce to stay and great rate.

We had a walk-in coupon. There was no problem with the coupon, and it was a good rate in our opinion. the room was very clean, decorated nicely, and beds very comfortable. The gentlemen on check-i... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi 19nld73, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Thank you very much.
Rating

dshep8, wrote review 26/02/2020

Overnight stop on way to Chicago.

Very pleased with this facility. Pleasant and efficient desk people. Clean, quiet, well-decorated room with necessary amenities - good TV, Internet, bath supplies and free breakfast in lobby. Great pr... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi dshep8, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We are really appreciative of your generous compliments about our staff, breakfast, great location and the cleanliness of our hotel. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.