Best Western Inn & Suites of Merrillville

8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States
based on 382 reviews Trip Advisor Logo
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Best Western Inn & Suites of Merrillville

In the Chicagoland suburb of Merrillville, lies Best Western Inn & Suites of Merrillville, conveniently located near area businesses and attractions, just one block East of I-65. Work or play, this Merrillville hotel is in the middle of it all. Busin show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Inn & Suites of Merrillville

Traveller Overview:
4.0 Rating: 382 reviews
Excellent 44%
Very Good 28%
Average 10%
Poor 7%
Terrible 8%
Rating

A1849MLkathyg, wrote review 23/12/2019

No sleep in Merrillville

Noisy all night above our room. They did switch us for 2nd nite but should have offered a discount. We got no sleep!!! Breakfast was pretty awful. Nasty eggs and stale pastries. Not a good value for $... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of the food that we serve. Our primary goal is always to provide our guests with an enjoyable experience. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you very much.
Rating

TM9237, wrote review 20/11/2019

VERY NICE HOTEL AND STAFF

The rooms are very clean the best are comfortable. The staff is very friendly and makes you feel very welcome. They offer free breakfast and it is good. I would recommend everyone to stay there. I... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi TM9237, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for your awesome compliment to our staff and breakfast. Thank you for your recommendation and we look forward to your next visit.
Rating

DalTexRob, wrote review 04/11/2019

Great Price and great location

The hotel was awesome value. It was conveniently located to places we needed to go. It was also convenient to a mall and restaurants. Also had a Starbucks just down the block which was a bonus. W... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi DalTexRob, Thank you so much for your kind words. I’m so pleased that you found us a clean and convenient place to stay near mall and restaurants. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Rating

mrslholt, wrote review 28/10/2019

Excellent Hotel

The Host Jay and The Housekeeping staff were extremely friendly and helpful! The breakfast was Great! Everytime I travel this is where I stay! And every stay gets better and better!! I Love the custom... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi mrslholt, Thank you for taking the time to share your review and experience. It means a lot to us that you’ve taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our friendly and helpful staff, great breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.
Rating

rjfmkt, wrote review 17/10/2019

Never again

Argumentative front desk people, rooms were not comfortable, fridge didn't work. Water pressure in shower was good. Good location but hard to find. Breakfast area is small and lacked interesting items... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
rjfmkt Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.