Best Western Inn & Suites of Merrillville

8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States
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Best Western Inn & Suites of Merrillville

In the Chicagoland suburb of Merrillville, lies Best Western Inn & Suites of Merrillville, conveniently located near area businesses and attractions, just one block East of I-65. Work or play, this Merrillville hotel is in the middle of it all. Busin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Inn & Suites of Merrillville

Traveller Overview:
4.0 Rating: 386 reviews
Excellent 44%
Very Good 28%
Average 10%
Poor 7%
Terrible 8%
Rating

theleeperfamilyrocks, wrote review 20/03/2020

Never again.

Horrible dishonest check out staff (Cherry and Mike) that refused to help and lied about not having any contact information for owners. When owners conveniently “called in “ while I was packing up the... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Rating

19nld73, wrote review 06/03/2020

Great palce to stay and great rate.

We had a walk-in coupon. There was no problem with the coupon, and it was a good rate in our opinion. the room was very clean, decorated nicely, and beds very comfortable. The gentlemen on check-i... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi 19nld73, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Thank you very much.
Rating

dshep8, wrote review 26/02/2020

Overnight stop on way to Chicago.

Very pleased with this facility. Pleasant and efficient desk people. Clean, quiet, well-decorated room with necessary amenities - good TV, Internet, bath supplies and free breakfast in lobby. Great pr... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi dshep8, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We are really appreciative of your generous compliments about our staff, breakfast, great location and the cleanliness of our hotel. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.
Rating

P3667YNrebeccag, wrote review 27/01/2020

Business Travel

The hotel was over all nice for what I needed. .Didn't use either but looked okay small workout room and decent pool . Breakfast looked okay for continental was nothing special but if you are looking ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi P3667YNrebeccag, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. Thank you for your compliment to our staff, breakfast and our convenient location. It means a lot to receive your feedback regarding the bedsheets, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.
Rating

A1849MLkathyg, wrote review 23/12/2019

No sleep in Merrillville

Noisy all night above our room. They did switch us for 2nd nite but should have offered a discount. We got no sleep!!! Breakfast was pretty awful. Nasty eggs and stale pastries. Not a good value for $... more

Owner Response
Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of the food that we serve. Our primary goal is always to provide our guests with an enjoyable experience. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you very much.