Best Western Inn & Suites of Merrillville

I booked a king and got a two queen with a defective tv remote. Totally disappointed. Since I didn’t complain with in the first 15 minutes “there was nothing they could do “. The first night I was tummy from travel all day and discovered my key didn’t work. The guy at the counter reprogrammed it for me, no questions asked and unfortunately, I was able to open the door on a couple in bed, totally not my room!!! I went back down and explained this to the guy and he then looked me up in the system. I was off by two doors. I was mortified and now worried that if that happened to me, who else might be able to just walk into a random room?! The door lock latch was held by one screw so I really only had the dead bolt and chain. It was very concerning. Also, while waiting to get my key fixed, the guy at the counter was combative and biligerant to an African American customer that was just trying to let him know their shower didn’t work. He raised his voice at the customer and basically told him since it’s been more than 15 minutes there was nothing they could do. The customer was not even asking for a room change or refund, just trying to find out if someone could fix their shower the next day. When it was my turn, the guy was bubbly and kind and sweet. Not cool man!! less

Overall the stay was horrible , he said he couldn’t check me in because I wasn’t 21 when in fact it was my 21st birthday. The woman and man were acting racist and unprofessional. He didn’t want to give me a clean blanket after I asked for one. Rooms were freezing ice cold, WiFi doesn’t work and no breakfast was provided. less

Because I have allergies, the spells in this Best Western was not good. Mold Mildew are always a problem. The noise from the rooms on the 2nd floor was not called for. Shopping around for wedding quest options for out of town guest. This one bit the dust fast. less

I loved every minute of staying here i’ll most definitely go back. The service was excellent they clean your room every morning, the staff was welcoming treating you with open arms as well as the hotel being very clean. less

I chose Best Western in the area due to my stay at the one in Valparaiso. Boy was I wrong. The room had a mold ordor, the adjoining room occupants were loud and the motion sensor lights in the room drove me nuts! I also was charged a $50 incidental fee that I had no idea about until I checked it. less