Best Western Inn & Suites of Merrillville

8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States
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Best Western Inn & Suites of Merrillville

In the Chicagoland suburb of Merrillville, lies Best Western Inn & Suites of Merrillville, conveniently located near area businesses and attractions, just one block East of I-65. Work or play, this Merrillville hotel is in the middle of it all. Busin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States

Reviews of Best Western Inn & Suites of Merrillville

Traveller Overview:
4.0 Rating: 406 reviews
Excellent 42%
Very Good 27%
Average 11%
Poor 7%
Terrible 11%
Rating

ReglarDawg, wrote review 22/07/2021

blah humbug

Pool/hot tub was closed. Breakfast was crappy muffin and apple with a water, in a bag. "Covid." Gave me no AARP discount and had to pay a deposit on the room. If I wasn't desperate for a room, I'd h... more

Rating

Christi S, wrote review 20/07/2021

Do not stay here

The room was filthy and needed wiped down. The website did not state the pool and hot tub were still closed for COVID. Front desk stated all in area were still closed. The Hampton and Hilton Garden po... more

Owner Response
Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear Christi S, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel and the cleanliness at that time. Steps shall be taken to improve everything on priority and to ensure no other guests will experience the same. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. As for the pool and breakfast service, it has been on hold due to the current situation. The health and safety of our guests and associates is our top priority. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Rating

Alice J, wrote review 16/07/2021

Visiting family

My mother is sight impaired. We were very pleased with the room. It was especially helpful that the hall light and bath Light had a sensor to come on automatically when she would get up at night. Ever... more

Owner Response
Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Thank you Alice J, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you and your mother again and giving you another five-star experience.
Rating

cassandradavis113, wrote review 05/07/2021

Not happy with your service

Im Not going use this service again there’s was no breakfast there like they said different people coming in and out that didn’t stay there swimming pool wasn’t open like they said I stay there 3 day... more

Owner Response
Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear cassandradavis113, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations especially with the cleanliness and the breakfast service during your stay. At all times we will provide a safe, comfortable, and convenient service to all our customers. As for the breakfast service, it has been on hold due to the current situation. The health and safety of our guests and associates are our top priority. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

Robert L, wrote review 25/06/2021

Wedding

I do not recommend this Hotel, The Price is Absorbent $400.00 for TWO night with Military discounts breakfast was lousy, "NO Hot Breakfast" , The sleeper couch in my Room was IN POOR condition. My bro... more

Owner Response
Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear Robert L, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was less than perfect. We appreciate the time you took to share your concerns especially with the breakfast and the condition of your room. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. It is our hope that you will give us the opportunity to better serve you in the future.