Best Western Inn & Suites of Merrillville

8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States
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Best Western Inn & Suites of Merrillville

In the Chicagoland suburb of Merrillville, lies Best Western Inn & Suites of Merrillville, conveniently located near area businesses and attractions, just one block East of I-65. Work or play, this Merrillville hotel is in the middle of it all. Busin show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
8293 Louisiana Street, Merrillville, Indiana, 46410-6345, United States

Reviews of Best Western Inn & Suites of Merrillville

Traveller Overview:
4.0 Rating: 396 reviews
Excellent 43%
Very Good 27%
Average 11%
Poor 7%
Terrible 9%
Rating

joannabarten, wrote review 02/04/2021

Decent

I booked a king and got a two queen with a defective tv remote. Totally disappointed. Since I didn’t complain with in the first 15 minutes “there was nothing they could do “. The first night I was tum... more

Owner Response
Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I am so sorry for the problems that you experienced during your visit to our hotel. This type of incident certainly is not typical of our facility. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Rating

IccyGirlShay, wrote review 27/03/2021

Would not recommend

Overall the stay was horrible , he said he couldn’t check me in because I wasn’t 21 when in fact it was my 21st birthday. The woman and man were acting racist and unprofessional. He didn’t want to giv... more

Owner Response
Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service. Thank you for letting us know, hence allowing us to improve.
Rating

MaryJane5600, wrote review 09/03/2021

Disappointing

Because I have allergies, the spells in this Best Western was not good. Mold Mildew are always a problem. The noise from the rooms on the 2nd floor was not called for. Shopping around for wedding ... more

Owner Response
Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I want to apologize for the condition of the hotel and the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Rating

TeresaSalem2021, wrote review 02/03/2021

Amazing Stay ❤️

I loved every minute of staying here i’ll most definitely go back. The service was excellent they clean your room every morning, the staff was welcoming treating you with open arms as well as the hote... more

Owner Response
Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Hi TeresaSalem2021, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff in providing a clean and welcoming stay. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.
Rating

AmyPlummer73, wrote review 30/11/2020

Not what I expected

I chose Best Western in the area due to my stay at the one in Valparaiso. Boy was I wrong. The room had a mold ordor, the adjoining room occupants were loud and the motion sensor lights in the room dr... more

Owner Response
Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I regret to hear of your dissatisfaction with the cleanliness of the room at that time. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.