Booked hotel months in advance, only for it to be closed for construction once arrived. No communication given prior.
I booked this hotel, as I always have, almost two months in advance. After driving three hours, we get to the hotel, only to see written notes on the front door that it is CLOSED FOR CONSTRUCTION. We ... more
I booked this hotel, as I always have, almost two months in advance. After driving three hours, we get to the hotel, only to see written notes on the front door that it is CLOSED FOR CONSTRUCTION. We never received any communication or cancelation. Nothing! They had ample enough time to notify me that the hotel would be closed and give me enough time to book another hotel. This town is so small that there are only about three or four other hotels. Of course they were all booked already since the holiday fell on the weekend. The nearest hotel was 20 minutes away! Of course there was nothing anyone could do for the rate as well. When I booked in advance, the rate was perfect for my budget. After speaking to Customer Relations, the best they could do was book me a hotel and have their word that I would be reimbursed the difference once my receipt was submitted. I had to pay over double the rate I initially booked for a hotel that was further away and kept losing power. It was truly the worst experience I’ve ever encountered with a hotel.
I will never be staying here again. less