Best Western Inn & Suites

I was going to give this more stars. But I have had trouble with desk clerks during my stay over two weeks which I have given them hundreds of dollars.I will get to them in a minute: The good: Ripley is a fantastic, friendly manager. The rooms are clean. The hot breakfast is substantial. It is located across the street from a Wal Mart and about half a mile from an HEB grocery store. The bad: I had several bad experiences with a few desk clerks. The first was friendly, although he dishonest, slept on the job, and put breakfast out late while telling guests that the hotel usually puts out breakfast later on weekends. That was untrue. The second clerk was extremely rude and hostile to me. She actually put biscuits inside the gravy and when I asked her to remake it, she snapped at me that she would have to wash the dishes all over again. I had to argue with her to get the gravy remade. She finally did after yelling at me. Finally, and this was the straw that broke the camel's back; I had been working on a major project for the two weeks that I have been there. The printer was not working when I tried to print out my finished project. The clerk, initially refused to call the manager to see if I could send it to the desk. Keep in mind this was a huge project and it took weeks to complete. Then, the clerk just flat out ignored me. I admit I did yell at her but that was only after she ignored me. What happened the third time, as I said, was the final straw. They seemed unappreciative of my long stay. Despite a couple friendly clerks and the manager and do not intend to return. If you want to keep your sanity, I would advise the same. less

Stayed one night here before catching a flight out of Austin... typical best western service... rooms were large and clean, shower and bathroom were in order... location was situated close to many services with Walmart right across the street... less

We were staying here just for the night for my son to see friends while we traveled cross country back to Seattle. The hotel had overbooked and so they gave us an upgrade to a suite at no charge which was a nice treat. The room was huge and very comfortable. There was a Walmart and restaurants in walking distance. I'd definitely stay here again if I was in the area. less

Excellent customer service by the Staff. Truly appreciate the professionalism by the staff, 1st I must thank the entire Janitorial staff, whom deserves to be applauded and appreciated. Thank you Amber D. (Wonderful job and Thank you for Intergrity), Thank you to Ripely, Danielle, and Margoire for taking the time to accommodate our Military personnel in resolving a difficult logistic situation. Thank you to Navaleme, Ruby and Bernice, and all the other Support staff I unfortunately may have not mention, I appreciate your efforts. I recommend this Best Western Inn & Suite location for future accommodations for handling both sectors, the Private sector (Civilian) and Military business. I will be retaining Best Western Inn & Suites services in the future. less

We stayed in one of suites and couldn't have been happier. We have stayed here before and we are never disappointed with the quality of service and location. We would surely recommend this motel to anyone who would happened to be in this general area. less