Find Some Other Place To Stay
24/10/2016 Kenneth H, College Station, United States
Room had a musty smell. Crickets in bathroom. Hotel is in bad need of updates. Exterior looks better than interior. No elevator to second floor. Breakfast was average. Small lobby. Did not use wo... more
Room had a musty smell. Crickets in bathroom. Hotel is in bad need of updates. Exterior looks better than interior. No elevator to second floor. Breakfast was average. Small lobby. Did not use workout room so I cannot comment on this. Key cards did not work properly. less
COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Mr. Howell,
Thank you for taking the time to complete a review for us. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Our rooms are inspected every day before guests are checked in. We almost always get all debris from every room including insects, and we have never had a problem with musty smells before. I am very sorry that those crickets were not picked up the day you checked in.
We went under new management and ownership only a few months ago. While we have been able to complete many upgrade projects, including replacing the carpets and repainting the building's exterior, there are still many other projects under way.
We offer a comprehensive hot breakfast that includes many extra items that aren't required of Best Western. We try to provide our guests with anything they need to enjoy their stay, including many different breakfast options to choose from.
If I can provide any assistance, please don't hesitate to contact me directly at 254-518-3363.
Front Office Manager
BEST WESTERN Inn & Suites