Best Western Inn & Suites

Great location (multiple fast food businesses, HEB and Wal-Mart all within a short walking distance), always clean rooms, good breakfast, nice swimming pool and fitness room, pleasant customer service, extremely easy to book rooms online less

Pleasantly surprised with this hotel. Desk clerks were VERY nice, friendly and full of information. VERY impressed that the clerk called me after I got to my room to see if the accomodations were okay. Check-in/out process was handled with care. SO impressed with the size of our Double Queen Suite. The bedding and pillows were awesome and there was even a ceiling fan! You certainly don't see that much in hotels. LOTS of places to eat nearby i.e. restaurants and fast food. PLUS a Walmart right across the road. I will DEFINITELY stay here again if I'm in the area. less

The staff was very nice; once I got there I was welcomed with a smile. The room was the right size and so it was the bed. The breakfast was good as well. I did not encounter any issues during my short stay. I recommend this place. less

I was going to give this more stars. But I have had trouble with desk clerks during my stay over two weeks which I have given them hundreds of dollars.I will get to them in a minute: The good: Ripley is a fantastic, friendly manager. The rooms are clean. The hot breakfast is substantial. It is located across the street from a Wal Mart and about half a mile from an HEB grocery store. The bad: I had several bad experiences with a few desk clerks. The first was friendly, although he dishonest, slept on the job, and put breakfast out late while telling guests that the hotel usually puts out breakfast later on weekends. That was untrue. The second clerk was extremely rude and hostile to me. She actually put biscuits inside the gravy and when I asked her to remake it, she snapped at me that she would have to wash the dishes all over again. I had to argue with her to get the gravy remade. She finally did after yelling at me. Finally, and this was the straw that broke the camel's back; I had been working on a major project for the two weeks that I have been there. The printer was not working when I tried to print out my finished project. The clerk, initially refused to call the manager to see if I could send it to the desk. Keep in mind this was a huge project and it took weeks to complete. Then, the clerk just flat out ignored me. I admit I did yell at her but that was only after she ignored me. What happened the third time, as I said, was the final straw. They seemed unappreciative of my long stay. Despite a couple friendly clerks and the manager and do not intend to return. If you want to keep your sanity, I would advise the same. less

Stayed one night here before catching a flight out of Austin... typical best western service... rooms were large and clean, shower and bathroom were in order... location was situated close to many services with Walmart right across the street... less