You get what you pay for...or maybe less!
29/01/2018 AnsonsMomma, Amarillo, Texas, United States
Firstly, hotels should inform their clients when construction is taking place. Thankfully our family is young and nimble enough to carry luggage up and down stairs, because we had to! The elevators we... more
Firstly, hotels should inform their clients when construction is taking place. Thankfully our family is young and nimble enough to carry luggage up and down stairs, because we had to! The elevators weren’t working. The quality of the beds themselves was poor. They were very hard. I know you cannot please every person, but I am not picky when it comes to mattresses; I can usually sleep pretty much anywhere, but these mattresses were so hard my hip bones were actually sore from sleeping on them for two nights. The blanket was more like a heavy sheet. One of the electrical outlets in the bathroom quit working. We tried using the re-set button, but it didn’t fix it. The outlet itself looked to be partially broken. The lady who checked us in was rude. When my husband asked if a law enforcement discount was provided, she informed him in a less than friendly manner that since we booked using a 3rd party there wasn’t any discount. When he asked her what the difference might be between booking directly though the hotel as opposed to using a 3rd party, she informed him she wasn’t going to tell him; we were going to pay what we expected to pay via the 3rd party reservation. (He wasn’t trying to get out of paying more; he was just curious.) He specifically asked her what time breakfast began and ended. She told him 6 am-10pm. However, when our family went downstairs, we discovered there wasn’t any breakfast due to construction in that area. My husband asked a different employee about breakfast for the day & she told him it wasn’t scheduled due to construction, and the night employee should have told him so. (The very same night employee who was so rude to him at check in.) Our second morning we did sample the breakfast area; however, it was incredibly disappointing. The coffee was so weak you could literally see the bottom of your cup, and worse, it was cold. One gentleman told the desk employee the coffee was cold, and she told him, “let me finish this and I’ll take care of it”. It sounded like a mother scolding a child. I don’t know what she was doing, but almost 20 minutes later she finally made her way to the breakfast area. She took the coffee canisters to go make new coffee. That took another 20+ minutes. When she finally returned, I filled my cup from the fresh canister but it was the very same weak & cold coffee the gentleman had complained about to begin with. The bacon was a gooey mess, the eggs didn’t taste like eggs. I don’t recommend this hotel. less
COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Mrs. Jones for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. That kind of behavior by our staff is not typical nor is it acceptable. Your satisfaction is important to us and we will be using the feedback you gave us about our staff, as well as our breakfast to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In fact, if you call our front desk and ask for me, I will personally take care of you making sure your room is on the first floor. If I can provide any assistance, please don't hesitate to call us.