One of the worst
01/08/2019 francesd99, Ramstein-Miesenbach, Germany
I always stay at best westerns whenever I travel and this was by far the worst one I’ve stayed at. The front desk was not friendly, never smiling or anything. We made them aware of a huge wasp nest ne... more
I always stay at best westerns whenever I travel and this was by far the worst one I’ve stayed at. The front desk was not friendly, never smiling or anything. We made them aware of a huge wasp nest near the entrance of the hotel and nothing was done about it by the end of our stay. It was a very big nest which makes it hard to believe that no one else noticed. Maybe they should have put up a sign or something if they weren’t able to take care of it quickly, because you never know if someone may be allergic. The pool was murky and the poolside furniture was old, dirty and full of hair. The room isn’t clean either. It seems like they just replace the sheets and throw away the trash from the last person staying there. The tub and floors are not clean and nothing is dusted. We got extremely bad allergies while staying there and realized at the end of our stay that the AC unit vent was completely full of dust. I’m very disappointed with my stay. less
COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
I do apologize that you weren't happy with your stay we check the rooms after housekeeping cleans them to make sure that it's clean for our next guest. The wasp nest that you brought to my attention I did make a ticket for my maintaince guy. The pool was mostly closed the las few days due to maintaince issues. We would of been more than happy to move you rooms if you weren't happy with the one that you was in.