Best Western Inn & Suites

1493 N I-H 35, New Braunfels, Texas, 78130-2816, United States
based on 463 reviews Trip Advisor Logo
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Room & Rates

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Best Western Inn & Suites

Welcome to the Best Western Inn & Suites! The Prime Outlets and Tanger Outlets are just moments away from our New Braunfels hotel, and a big reason why many out of towners come here.

Whether you want to cool off at Guadalupe River during the
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Inn & Suites

Traveller Overview:
4.0 Rating: 463 reviews
Excellent 44%
Very Good 25%
Average 16%
Poor 8%
Terrible 5%
Rating

jnuncio746, wrote review 16/12/2019

Satisfied customer.

The staff was very professional and I was very pleased with my stay.... Check in and out was exceptional and the young lady at the front desk was informative and courteous. Location was excellent eas... more

Owner Response
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi jnuncio746, thank you for your wonderful compliments. We're glad you received the professional treatment you deserve from our staff. We're proud to earn your 5 stars and hope to have you back the next time you're in the area. Thank you for being our guest and taking the time to rate your experience.
Rating

billtheduck2, wrote review 14/11/2019

Showing it’s age

Stayed here because of the room rate. Staff was very friendly. Breakfast was good for a hotel breakfast. Our bed was very comfortable. The room itself was average but the bathroom was in bad shape... more

Owner Response
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi billtheduck2, thank you for taking the time to share your feedback. I'm glad you enjoyed your breakfast and the courteous service from our staff, but realize there are some areas where we need to improve. I'm very sorry to hear about the issues with your bathroom, as well as the slow WiFi speed. Please know that I will be looking into these problems and making the necessary improvements to our facilities. I apologize again for your disappointment, and hope you'll give us another chance the next time you're in the area.
Rating

Sue S, wrote review 08/11/2019

OK overnight stop

Used a free night voucher here to go to Wurstfest. Glad we weren't there for long - my only "complaint" - the freeway noise. I-35 is just outside the door and the truck traffic is 24/7 and LOUD. The f... more

Owner Response
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi Sue, I'm glad you had a pleasant stay overall, but understand your disappointment with the noise from the freeway. I appreciate your compliments regarding our clean and comfortable facilities in spite of this issue, and hope you'll give us another chance the next time you're in the area. Thank you for being our guest and taking the time to share your feedback.
Rating

ValdirCampanini, wrote review 04/11/2019

Great staff but poor accommodations

Me and my family went for the 4th time to enjoy the Wurstfest, being the first time I stay in this BW, and what a disappointment. We got a room with a door to the outside, not the normal inside with a... more

Owner Response
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi ValdirCampanini, thank you for taking the time to share your experience. I'm glad you received the courteous service you deserve from our staff, but realize there are some areas where we need to improve. Please know that I will be looking into the issues you mentioned and making the necessary improvements to our facilities. Thank you again for your feedback, and we hope you'll give us another chance the next time you're in the area.
Rating

medicflores3468, wrote review 02/11/2019

A good purchase.

The desk staff were helpful and were willing to match online pricing from third party websites. The breakfast had several choices which included healthier options. In the afternoon the cucumber/lemo... more

Owner Response
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi Medicflores3468, thank you for letting us know you had a pleasant stay. It's great to hear how much you enjoyed our amenities, as well as the courteous and helpful service from our front desk staff. Thank you for being our guest, and we hope to have you back the next time you're in the area.