24/03/2017 caitlk88, New Braunfels, Texas
My husband I wanted to have a honeymoon close to home and our children. We rented a room with a jacuzzi. It was sorely disappointing. The tub was loud and disturbing and barely fit one person let alon... more
My husband I wanted to have a honeymoon close to home and our children. We rented a room with a jacuzzi. It was sorely disappointing. The tub was loud and disturbing and barely fit one person let alone two. The jets were unclean or not thoroughly flushed from cleaner and left rashes all down my body. The tub was also in the bathroom (conveniently next to the toilet so the other person had a place to sit). We had hoped for a romantic tub in the room. We paid $200 for this room and expected much better than what we received. I'm noticing now why when you book on their website the pictures of the jacuzzi rooms don't load, you wouldn't book! I have definitely learned to never assume where hotel rooms are concerned again! less
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will take your feedback into consideration.
Had you spoken to someone directly at the property we would have explained that the jacuzzi is, in fact, a jetted garden tub in the bathroom so that would not have been a surprise at the time of your arrival. In addition, you stayed with us during the very busy Spring Break season where prices are elevated anywhere you stay in town.
Thank you for taking time to leave your review. We take all reviews, good and bad to heart, and try to learn from each of them.
Guest Relations Manager