Great staff but poor accommodations
04/11/2019 ValdirCampanini, Coppell, Texas
Me and my family went for the 4th time to enjoy the Wurstfest, being the first time I stay in this BW, and what a disappointment. We got a room with a door to the outside, not the normal inside with a... more
Me and my family went for the 4th time to enjoy the Wurstfest, being the first time I stay in this BW, and what a disappointment. We got a room with a door to the outside, not the normal inside with access to the corridor, more like a motel6-ish. The first room I got had a heater that was not heating anything, a second strong smell and a broken toilet. I asked for help and the front desk was amazing, moving me to another room, still with the door facing the street but with a heater that works. The smell was better, but due to the door not being inside the hotel I had to deal with roaches from the outside trying to break into my room. Breakfast was fine, thanks for the staff taking care of it... nothing out of ordinary but good enough. In a short, staff is amazing, place is not good and for another 10-20 dollars I can get better accommodations in one of the hotels nearby. Definitely not coming back. less
Mayur B, Manager at Best Western Inn & Suites, responded to this review
Hi ValdirCampanini, thank you for taking the time to share your experience. I'm glad you received the courteous service you deserve from our staff, but realize there are some areas where we need to improve. Please know that I will be looking into the issues you mentioned and making the necessary improvements to our facilities. Thank you again for your feedback, and we hope you'll give us another chance the next time you're in the area.