we stayed because we needed just a bed before an early soccer game. first, i got a call at 5:50 pm to see if we were still coming in (weird/tacky), I could have seen if it was at 9ish. once we got the... more
we stayed because we needed just a bed before an early soccer game. first, i got a call at 5:50 pm to see if we were still coming in (weird/tacky), I could have seen if it was at 9ish. once we got there and checked in, they gave me the room key and some basics re the motel. Didn't seem to feel the need to let me know the room had an exterior entrance. The room was fine, the beds good and clean. the noise was loud from outside. then on the way out, my daughter grabbed a roll and only to find a bug in it. less
44439bestw, Manager at Best Western Inn & Suites, responded to this review
Thank you for staying at the Best Western Inn and Suites of New Braunfels, TX. We apologize for you not enjoying your stay. We do occasionally call guest to verify stay dates and room preferences. Our rooms are more than just basic. We have refrigerator, microwave, alarm clock, hair dryer, coffee/tea maker, desk, executive chair, chair, ottoman, etc. We are conveniently located right off Interstate 35, along side the majority of hotels in New Braunfels. We do have a regularly scheduled pest control company. It is strange, you found a bug in your daughters danish. We do not to go plates for our Hot Breakfast buffet. Spring has just started and their may be critter flying around outside our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.