Best Western Inn & Suites

1493 N I-H 35, New Braunfels, Texas, 78130-2816, United States
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Best Western Inn & Suites

Welcome to the Best Western Inn & Suites! The Prime Outlets and Tanger Outlets are just moments away from our New Braunfels hotel, and a big reason why many out of towners come here.

Whether you want to cool off at Guadalupe River during the
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Inn & Suites

Traveller Overview:
4.0 Rating: 471 reviews
Excellent 44%
Very Good 25%
Average 16%
Poor 8%
Terrible 5%
Rating

OnAir650596, wrote review 31/05/2020

WORST HOTEL EXPERIENCE.

I called in and asked for the availability of 2 nights which they said yes. When I got there I asked if the the room was still available for the TWO nights which they said yes and my sister put the ch... more

Owner Response
44439bestw, Manager at Best Western Inn & Suites, responded to this review
Thank you for your review, OnAir650596. I'm sorry you were not satisfied with your stay. Please know that during this COVID-19 pandemic, we are limiting our breakfast options to go breakfast only. Which includes a bottle of water, fruit, breakfast bar, and a muffin. We are also offering lower rate options than usual. When you checked in you only authorized one night on the credit card pin pad and we could not get an additional authorization for the 2nd night. We tried to contact you many times during the day concerning your overdue payment and didn't receive it until the early morning of your departure. Your room also had more people than the allowed capacity of the room. Thank you for staying with us have a great day.
Rating

312cidneyr, wrote review 25/05/2020

Best Front Desk Service Ever

Sylvia has her hands full last night with a packed hotel and took care of everyone with great customer service and in orderly fashion. Wonderful welcoming smile and awesome attitude. Thank you so much... more

Owner Response
GRManagers01, Guest Relations Manager at Best Western Inn & Suites, responded to this review
Thank you for letting us know you had a great stay. We're proud to have offered you the exceptional service and accommodations we strive for every day. Thank you for being our guest and taking the time to rate your experience. - BL Guest Relations Manager
Rating

mamaerica81, wrote review 22/05/2020

Getaway with family

Sylvia was extremely nice, her customer service went above and beyond. She was the only one working in the front. She was running around the hotel doing everything. I was truly happy to see a employe... more

Owner Response
GRManagers01, Guest Relations Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to tell us about your experience at our hotel. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our Staff friendly and rooms were clean. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at LA Adventure Hotel we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Rating

roycS8751ZQ, wrote review 22/05/2020

Good stay

Had a very good stay here. Was here with a friend. The ladies at the front desk was extremely helpful and friendly. Thank you so much Sylvia and Jennifer for all your help. We will be back for another... more

Owner Response
GRManagers01, Guest Relations Manager at Best Western Inn & Suites, responded to this review
Thank you for letting us know you had a great stay. We're proud to have offered you the exceptional service and accommodations we strive for every day. Thank you for being our guest and taking the time to rate your experience. - BL Guest Relations Manager
Rating

X6712FOjohnk, wrote review 17/03/2020

New Braunfels

This is a nice facility, and we enjoyed it very much. This is the secnd year in a row that we have stayed there, and we were treated very kindly. The rooms were good, the breakfast although it was n... more

Owner Response
Heather W, Guest Relations Manager at Best Western Inn & Suites, responded to this review
Hi, X6712FOjohnk! thank you for your wonderful compliments. I'm glad to know you had a great stay. We're proud to have provided you a great value for your money. Providing you excellent service is what we aim for. Thank you for staying with use and we hope to accommodate you again the next time you're in the area!