WORST HOTEL EXPERIENCE.
I called in and asked for the availability of 2 nights which they said yes. When I got there I asked if the the room was still available for the TWO nights which they said yes and my sister put the ch... more
I called in and asked for the availability of 2 nights which they said yes. When I got there I asked if the the room was still available for the TWO nights which they said yes and my sister put the charge on her card. The second night comes and someone opens our room door at 1:30 am but we had the safety latch on. I then get a call saying I did not pay for 2 nights and when I try to calmly ask about just simply paying I was told (very rudely) that “I could either deal with authorities now or a different way.” I can understand a mix up in the room situations but this place is NOT worth a mix up with authorities. Went downstairs and had to REMIND them that I asked (many times) for TWO nights. I shouldn't have the cops called on me and my sisters because the front desk people got information wrong. Unbelievable.
* also they include “complimentary breakfast” with their over pricing which was a brown paper bag with a rotten apple, a nature valley bar, and a muffin. Take this out of the price if you ARE NOT going to provide. less
44439bestw, Manager at Best Western Inn & Suites, responded to this review
Thank you for your review, OnAir650596. I'm sorry you were not satisfied with your stay. Please know that during this COVID-19 pandemic, we are limiting our breakfast options to go breakfast only. Which includes a bottle of water, fruit, breakfast bar, and a muffin. We are also offering lower rate options than usual. When you checked in you only authorized one night on the credit card pin pad and we could not get an additional authorization for the 2nd night. We tried to contact you many times during the day concerning your overdue payment and didn't receive it until the early morning of your departure. Your room also had more people than the allowed capacity of the room. Thank you for staying with us have a great day.