Exhausting two nights.
29/12/2016 TXNancyBayouVista_TX, Bayou Vista,TX
Went thru 3 rooms before getting a room without laundry room chemical smell, cigarette smoke in non-smoking hotel .First room was next to laundry room which included vending machines and icemaker. 2nd... more
Went thru 3 rooms before getting a room without laundry room chemical smell, cigarette smoke in non-smoking hotel .First room was next to laundry room which included vending machines and icemaker. 2nd. room reeked of cigarettes. The third room we settled had a bathtub that did not sound solid when we stepped into it...sort of a pop of some kine. less
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your honest feedback regarding your stay. I remember I was the one who checked you in and we did have a few hiccups before getting you settled into your final room. The first room visually looks as if it is right next to the guest laundry room but it is not. There is space between the two areas and neither room shares a connecting wall with each other. The "chemical smell" can only be attributed to the cleaning products used to clean the room. Unfortunately, it does happen on occasion when a prior guest smokes in one of our non-smoking rooms as was the case with your second room. I did sincerely apologize as there should have been better communication within our departments and that second room should have been put out of order while the odor was treated. Your final room, an executive room, was an upgrade and was done at no additional charge to you. We do apologize, again, that your visit wasn't to your liking. We hope you will give us another chance on a future visit here in New Braunfels.
Guest Relations Manager