A comfortable place to stay
13/09/2016 Andrea M, Lakewood, Washington
We were able to purchase two rooms with out having reservations, as we were on our way home and didn't know when we would feel up to stopping for the night. The front desk clerk was very nice and hel... more
We were able to purchase two rooms with out having reservations, as we were on our way home and didn't know when we would feel up to stopping for the night. The front desk clerk was very nice and helpful. She gave us two rooms that were perfect for the number of people we were traveling with. The pool was awesome. It was not crowded and the pool was a very comfortable temperature. The hot tub was so relaxing too. The only thing that I saw that needed immediate attention was the amount of flies that would swarm inside every time an outside door was opened. When eating the nummy hot breakfast in the morning, the dining room was inundated with flies. It was horrible trying to eat while fanning ones food to keep the flies off the plates. I wonder why there were no fly traps that were used at night when there was no food/people present? I truly don't believe the flies were there as a sign of filth or dirt, as the flies were all over outside and in several neighboring restaurants too, it was just that there didn't seem to be any remediational attempts to rid their premises of said flies. The food area was clean and the hot food was hot and covered. Also, one of our non smoking rooms has the distinct smell of cigarette smoke from previous users. less
TandCHospitality, Public Relations Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your review, yes the fly problem is throughout the area, and yes when they first started coming inside we were caught off guard, we have been putting fly strips out at night and that is helping to keep them down to a minimal number.