Very nice and clean!
01/05/2017 Deanna K, Cleveland, Ohio, United States
This was a very nice and clean hotel and it was updated and modern. The hotel staff was very friendly. We stayed for a Rugby tournament so the hotel was pretty full.. There were a lot of high school g... more
This was a very nice and clean hotel and it was updated and modern. The hotel staff was very friendly. We stayed for a Rugby tournament so the hotel was pretty full.. There were a lot of high school girls running in and out and the staff kept the free breakfast well stocked. The only recommendation I have is to schedule more than one employee at the front desk. On Saturday night, one employee worked the front desk (I think she was the only employee in the hotel) and if you needed something you rang a bell. She took care of everything including checking people in, pool towels, room supplies etc. We observed a couple with a small child who waited over 10 minutes before the staff member came to the front desk to check them in. It wasn't until one of the guests called the hotel to report someone had been waiting to check in that got the attention of the worker. Despite the "high demand" from guests that evening, the employee was still very pleasant and helpful!
Very good location in Elkhart-close to highway and restaurants. less
bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you for the kind review to our hotel. We appreciate all the praise to our hotel.
We do try hard to meet everyones expectations. On the couple that you mentioned our staff had already helped them, the couple and their child were waiting for our front desk to check and see if we had a room available our staff member was simply making sure that the room that they wanted would meet their needs ,but thank you for your concern.
We hope that you will come back and see us soon.
Have A Great Day!