Best Western Inn & Suites - Midway Airport

I'm in the BW Rewards program, and we are supposed to be recognized and get a 'goodie bag' with maybe an apple, a granola bar, or cookie. Nothing - no recognition when my wife checked us in. I arrived later, and went down to the desk to discuss this. The clerk confirmed that the record showed my Rewards status, and then offered me one bottle of water. Apparently, my wife doesn't count. Try telling YOUR wife that.... The lobby was being renovated - furniture everywhere, some wrapped in plastic, some stacked up. Not appealing. My wife asked for a handicapped room, and the one we got had a slight musty smell to it. The A/C worked, but loudly. I wasn't sure the carpet had been swept in a number of days because there were 'dust bunnies' under the edge of the bed. The bed itself felt firm and turned out to be OK. The bathroom, however, was the issue. A handicapped shower in place, with a cracked surround at one corner, a hand shower that flowed only at a trickle just above a drip, and a fold-up seat whose cushion had separated from the frame and a thick dark layer of mold had formed in the separation. No tissues either, and no bath towels. We thought we could put up with it, however, as we were running late and had to go to our party very shortly after check-in. Back to the front desk. I got a plastic package of tissues and two bath towels. When morning came, we went down to breakfast, avoiding the shower. Served in a small room off the lobby, it was cramped and overflowing with guests at 7:30am. The food was 'standard' - pre-made omelets, heated up, ditto with sausages, a waffle iron and batter, fruit and cereal. Coffee and juice from machines. We found a table and noticed syrup residue on it, which we avoided. Next morning, trying the shower just once, we again went down to breakfast and sat at the same table. Syrup residue was still present. Not appetizing. Not acceptable either. And, just to add to the list, the hotel is about three miles from Midway Airport, but has no airport shuttle service. less

The hotel was clean. The staff was friendly and hard working. The breakfast was basic, make it yourself waffles, a variety of breads, sausage, hash, juice, cereal and milk, and the coffee was excellent. We would stay here again. less

The room especially 312 has an unpleasant odor that needs to be checked into. Breakfast should be better than what is served else don't serve it at all. Towels are very old and not enough are provided for use. The refrigerator was not workable as it freezed all our drinks and food. less

Never again will we stay at a Best Western. We experienced dingy towels, dim lighting, and we had to hunt to find staff. The toilet malfunctioned the morning of our departure, we found out the hard way that a chair was broken--thankfully no serious injuries. less

Okay for location to airport. Still costs about $12 for a taxi to the airport, which felt high. NOT a good location for any time spent down town Chicago. Staff was nice, but motel is average only. Breakfast was unappealing. less