19/09/2017 joellesing, New York City, New York
You know when can feel in your gut right away that something is bad news? Well, my entire experience with Best Western was that that. My company booked travel for me, and while I was ending up at a Be... more
You know when can feel in your gut right away that something is bad news? Well, my entire experience with Best Western was that that. My company booked travel for me, and while I was ending up at a Best Western I had stayed at previously in Monticello, IN I arrived in Chicago late and didn't want to make the drive so they booked me a room here for the night. From the airport I drove by a cluster of hotels in a more well lit, seemingly taken care area, and thought perhaps I had input the address wrong. NOPE. While the hotel is not far from the airport, it's also not close. When I arrived I was already skeptical - the parking lot is small and not particularly well lit and there was an aggressively barking dog behind a rickety fence. I was tired and knowing I was only staying one night didn't seem like making a reservation elsewhere. Inside there was scaffolding and tables / chairs in what perhaps would have otherwise been considered a lobby. In the room the AC was off, as they tend to be more and more to save energy, but result in terribly musky rooms. I could tell right away the room hadn't been updated, likely since the hotel was initially renovated, and it was not the cleanest - quite the opposite. I went to bed thinking 'what could go wrong in the 6 hours I have to sleep before getting on the road?' Answer - BED BUGS. I began my drive the next morning scratching my hand, as if I had a small rash - as the day progress the bites became more visible and a hell of a lot more itchy. My bites at first looked like mosquitos which was my initial thought but then a bed bug revealed itself. I called the hotel later that day to inform them that the room I stayed in had bed bugs and was informed by John that someone was in that room and he hadn't heard any complaints. I AM COMPLAINING! My hands were on fire, I had bites all over the right side of my face and arms that turned from mosquitos to more flea like bed bug bites. My doctor ended up prescribing me a anti-histamine that relieved the desire the scratch but also knocked me out, causing me to lose a days worth of work. Overall I would NOT recommend this hotel. less
214gene, Manager at Best Western Inn & Suites - Midway Airport, responded to this review
Thank you for writing a review. We're very sorry for your suffering. The hotel is regularly inspected for pests--small comfort to you.