Best Western Inn Santa Clara

4341 El Camino Real, Santa Clara, California, 95051-2510, United States
based on 356 reviews Trip Advisor Logo
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Best Western Inn Santa Clara

This charming Santa Clara hotel, located in the heart of Californias Silicon Valley, lets guests experience everything the area has to offer with comfort and convenience.

The Best Western Inn Santa Clara is centrally located in Santa Clara, show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Inn Santa Clara

Traveller Overview:
4.5 Rating: 356 reviews
Excellent 52%
Very Good 30%
Average 12%
Poor 3%
Terrible 1%
Rating

87suzanne, wrote review 28/05/2020

Great service

Manager and assistant manager were very kind and helpful. They always smiled and made us feel extremely welcomed. Janitorial staff was nice and accommodating especially under the circumstances of Cov... more

Owner Response
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Hey Suzanne, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you felt welcomed at our property, and it's nice to read that our hospitality left a positive impression on you. We also appreciate you telling us that you found our staff and property managers accommodating and helpful, and we hope your stay was comfortable and you had easy access to everything you needed. Thank you for taking the time to post your review. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Customer Care Team
Rating

jandcpaine, wrote review 16/03/2020

Unexpected need to be in this area

When it was decided my husband needed to be seen at this Kaiser, we traveled to Santa Clara for him to have a necessary procedure. Needless to say, we were a bit on edge and we are very grateful for ... more

Owner Response
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. At Best Western Inn Santa Clara, we are known for our professional, helpful and friendly staff, and we are happy to hear that our team left a positive impression on you with their excellence in customer service. Thank you for telling us that we remain your accommodation of choice here for future visits. This means a lot to us. It was a pleasure to host you and your spouse, and, on behalf of the entire team at Best Western Inn Santa Clara, we wish your husband a speedy recovery. Best Regards, Customer Care Team
Rating

xuw112, wrote review 21/02/2020

Good 2 star hotel with awesome breakfast

We stayed 2 nights here, breakfast and internet are very good. They have 24 hour drink in lobby. Staffs here are nice and polite. Only reason I didn't give 5 star is the room is not as clean as BW hot... more

Owner Response
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our breakfast and internet facility met your expectations, and we hope you enjoyed the 24-hour drink service in the lobby. We also appreciate your kind words for our staff. Your comment about cleanliness is duly noted. At Best Western Inn Santa Clara, we take upkeep and cleanliness very seriously. Our staff generally does a great job when it comes to maintaining our facility, so it is strange that this happened. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We trust that the positives of your stay outweighed the shortcomings, and we hope to welcome you back when you return to Santa Clara. Best Regards, Customer Care Team
Rating

ColoradoVal, wrote review 31/12/2019

Dimel and staff are amazing and kind! 👍🏼😀

My father had previously stayed here for business and remembered how great this place was. I booked based on his recommendation and he was right! Excellent service and kindness by all! overall wonder... more

Owner Response
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Dear guest, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are glad that our service left a positive impression on you and we appreciate your kind words for our staff. Thank you for telling us that you had a wonderful stay with us. This means a lot to us. It was a pleasure to host you, and we hope to welcome you back many more times in the future. Best Regards, Customer Care Team
Rating

mumzu, wrote review 31/12/2019

right after Christmas 2019

Have always received excellent service at this particular BW during the last many years. And, we do not intend to change on our future trips to Santa Clara. We know all of the support staff names and ... more

Owner Response
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Dear guest, It is truly rewarding to receive appreciation from our guests for our excellence in customer service, and we genuinely value your feedback and continued patronage - thank you very much. We are glad to have remained your property of choice here for many years, and we hope to welcome you back many more times in the future. Best Regards, Customer Care Team