NOT the "Best" Best Western we have stayed at!
15/11/2016 Lin O, Idaho
First I will start with the things I did like. In the dining room for your morning breakfast, they have a coffee machine that lets you choose many different coffees including lattes! That was great.... more
First I will start with the things I did like. In the dining room for your morning breakfast, they have a coffee machine that lets you choose many different coffees including lattes! That was great.It was quiet and clean. However, it was lacking the coziness of most BW"s. The computer in the office would not let us on to our airlines to check in on line the day before our flight. There were NO cookies waiting for us on Sat. upon checking in! ( Sounds trivial but remember in all my reviews that is one of the things I like about BW. The staff was not friendly and most of all, the pillows are OVER stuffed!! Lucky enough, on the second day, a staff member did find a pillow I could use without having to have neck surgery the next day. ( The first day I slept without a pillow. To summerize, it was a good location, near the air port, but we probably won't go back. less
Kishor P, General Manager at BEST WESTERN Inn Santa Clara, responded to this review
We apologize that your stay at the BEST WESTERN Inn was not what you were expecting. We offer very affordable prices compared to other hotels in the area, but understand there is a certain standard that should be met and we are sorry that we failed to do so. We value all of our guest’s comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address the issues at hand. Please come back and visit us again in the future.