Good 2 star hotel with awesome breakfast
We stayed 2 nights here, breakfast and internet are very good. They have 24 hour drink in lobby. Staffs here are nice and polite. Only reason I didn't give 5 star is the room is not as clean as BW hot... more
We stayed 2 nights here, breakfast and internet are very good. They have 24 hour drink in lobby. Staffs here are nice and polite. Only reason I didn't give 5 star is the room is not as clean as BW hotels in other place, but it's still very good among all 2 star hotels. less
GuestXperienceTeam, Guest Relations Manager at Best Western Inn Santa Clara, responded to this review
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our breakfast and internet facility met your expectations, and we hope you enjoyed the 24-hour drink service in the lobby. We also appreciate your kind words for our staff. Your comment about cleanliness is duly noted. At Best Western Inn Santa Clara, we take upkeep and cleanliness very seriously. Our staff generally does a great job when it comes to maintaining our facility, so it is strange that this happened. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We trust that the positives of your stay outweighed the shortcomings, and we hope to welcome you back when you return to Santa Clara.
Customer Care Team