Much to like, but a few problematic wrinkles
28/01/2017 GR260, Fort Wayne, Indiana
I was torn about how to rate this hotel. I loved the front desk staff...always such a good way to start a visit, and so very accommodating. We were assigned a second floor room in the D building. It w... more
I was torn about how to rate this hotel. I loved the front desk staff...always such a good way to start a visit, and so very accommodating. We were assigned a second floor room in the D building. It was a huge room for this sort of hotel, and the furnishings were bright and cheery with plenty of lighting in the room. The shower provided great water pressure and the dressing area was pleasant and functional. Like I said, there was plenty to like. The bed was ok, but far from the best I've ever experienced. The biggest issue was the heat. It's an in-wall unit, and as such, was incredibly noisy and not very efficient. Because of that, it runs constantly. As I write this, I walked over to turn it off, and my ears were literally ringing. less
Margie T, Front Office Manager at BEST WESTERN Inn of the Ozarks, responded to this review
Thank you for taking the time to send us your opinion about our hotel. I am sorry you had issues with the heater in the room. I was wondering if you contacted the front desk about it. We could have had the issue fixed pretty quickly had we known. We hope you come back again to give us a chance to show you our superior service.