Stayed there 5/18/21-----5/23/21, the place was dirty and rundown. On the night of the 19th, the fire alarm went on every 15 min from 12:20am to 5:40 am, needless to say I did not sleep, in the mornin... more
Stayed there 5/18/21-----5/23/21, the place was dirty and rundown. On the night of the 19th, the fire alarm went on every 15 min from 12:20am to 5:40 am, needless to say I did not sleep, in the morning the front dest promised to comp for the night upon checking out, on my checkout, they did not honor their word, they took down my phone number for the manager to call me, they never did. During my 6 day stay they only cleaned my room once, and that was after I asked, they said I had to request room service before they did, Ive never stayed in a hotel where room service was to be requested and not a normal service. Ive stayed there in the past, my experience wasn't the best but satisfactory, Its close to the contract Im working on, and I went there since I don't want to deal with Phoenix traffic, Im a rewards member and I stay at BWs on all my business travels, but I do not recommend this place and will never stay there again. less
Ketan Desai, General Manager at Best Western Inn Of Tempe, responded to this review
We are sorry regarding your recent stay experience. The fire alarm was caused by a guest as the hotel was not responsible and the fire alarm was finally reset after testing by fire department at 2.30am. Thank you and we look forward to your next visit.