Worst experience ever!
This is for the Tempe location near the 202. This place was awful, once I checked in and made it to the fourth floor not only did it reek of cigarettes but I got to my room and was immediately disappo... more
This is for the Tempe location near the 202. This place was awful, once I checked in and made it to the fourth floor not only did it reek of cigarettes but I got to my room and was immediately disappointed. The room also stunk of cigarettes and there was no microwave in the room which is false advertisement because the information I read said all rooms have them, although the rep says they don't come w them. I had to warm my food up on the 1st floor in a hot dirty "common area" they used to serve breakfast but could tell since Covid hit it hasn't been cleaned Nor was the trash taken out so out reeked in there too! It was a huge inconvenience to due so because I was on Tue 4th floor! The TV remote didn't work, the receptionist came up to "fix" it but it never worked the entire 3 days I was there, she did was replaced the batteries but to no avail, the air conditioner was extremely loud which made it hard to get peaceful sleep.
Not to mention this morning when I was leaving for work I realized that someone completely backed into my car busting my tail lights and causing scratches and damages to my vehicle. To my dismay I called my ins, filed a police report and informed the manager of the situation. She totally showed no empathy or concern. Not to mention there are no cameras covering the parking lot so I'll never know who did it or be able to hold anyone accountable, only cameras they have are cover the back-end of the building. Because it's private property they have no obligation or duty to cover my damages it's up to me to pay $500 for the deductible. Which is a total headache to say the least, of which I don't have! All I got was an incident report. That does nothing for my car or my damages. I wanted to get a refund the very 1st day and go elsewhere but because I rented thru Priceline so it wasn't an option. So all that to say, save your money, time and effort and go somewhere else. It's not worth the headache! less
BWInnofTempe, Public Relations Manager at Best Western Inn Of Tempe, responded to this review
We are sorry regarding your stay at our hotel. Our hotel is cleaned in all areas during day, afternoon and night. We are saddened to hear that you were unhappy regarding your stay at checkout on the day of your departure. No complaints or anything was mentioned during your stay from yourself to front desk or management. If you were not satisfied we would put it right for you and could have checked you out. But you decided to stay. Also all hotels are not responsible for damage to and personal belongings to car on hotel property. Thank you.