Little things that didn't work made stay frustrating
10/02/2018 Darlene W, Prescott, Arizona
None of the 4 ice machines were working so NO ice. TV remote only worked if you were standing next the TV. They sent someone whose was very condescending. Housekeeping knocked on door at 8am and then ... more
None of the 4 ice machines were working so NO ice. TV remote only worked if you were standing next the TV. They sent someone whose was very condescending. Housekeeping knocked on door at 8am and then tried to open door while I was dressing. Thank goodness bolt was on. Will NOT stay there again. less
BWInnofTempe, General Manager at Best Western Inn Of Tempe, responded to this review
Dear Darlene Wilson,
Thank you for your recent stay, we were made aware that the ice machine on the 3rd level broke down the date of your arrival(we are waiting on parts to remedy the issues), we have a 2nd ice machine that is available on the 1st floor that is working just great, I'm sorry you weren't able to use it nor find it. Also, I'm not aware of 4 ice machines on site??...the size of our Hotel only allows for 2 machines given the space....I hope this was the right Hotel you were mentioning.
I will speak to our rep that was sent to the room to address your challenges with the T.V, if you felt he was being condescending I apologize, Ray has a great personality and has always been a valued team member so to hear your comments on him are rather surprising.
I again apologize for the challenges you experienced, our Team strives hard to ensure each of our Guests have a relaxing, enjoyable stay that is free of complications...it seems we fell below that mark on this occasion so we will use this a training tool to strengthen our resolve so we can prevent this from happening in the future.