Disappointed with the Customer Service at this Location
24/04/2017 amm63, Caledon
First of all, when I arrived at this hotel, I was NOT greeted in Best Western style. The man behind the desk just glared and scowled at me. I told him I had a reservation and he processed it; howeve... more
First of all, when I arrived at this hotel, I was NOT greeted in Best Western style. The man behind the desk just glared and scowled at me. I told him I had a reservation and he processed it; however, he wasn't the least bit pleasant, nor did he say have a good stay or anything. Thus, my first experience was a negative one and it impacted the visit. I will outline both the pros and cons for you.
Pros: The room was clean and the beds were comfortable. No real complaints with the quality of the accommodation.
Cons: Our neighbouring guests were very noisy and you could hear everything. The fridge in the room had been turned off, so it was warm. My husband had to turn it on. My husband lost $1.00 in a vending machine. He asked for it back. Their solution was to give him a bag of chips and .40 cents. It made my husband feel like a crook. The breakfast was not up to par....bacon literally drenched and soaking in grease and sausage patties very greasy, too. Found an eggshell in the scrambled eggs.
When I checked out, I was asked to sign another piece of paper....not even sure why. Never had to do this at another Best Western. I usually just hand in the key cards and leave.
Would I go back here? Not unless every other hotel in the area was booked. It says it is operated by Pranham hospitality or something like that. Well, I hate to tell them that they need a Best Western refresher on the hospitality part. less
Arpit P, General Manager at Best Western Inn of St. Charles, responded to this review
Thank you for the review.
We will look into this.