What the heck died in the lobby?
20/03/2018 NHwaterfront, Kingston, NH
The lobby smelled like a dead animal. A junkie tried to sell me a knife in the back parking lot in the dark while I was unloading our luggage. I gave him $5 and didn't take the knife, hoping he wouldn... more
The lobby smelled like a dead animal. A junkie tried to sell me a knife in the back parking lot in the dark while I was unloading our luggage. I gave him $5 and didn't take the knife, hoping he wouldn't slash the tires on the rental car. I then moved the vehicle to the front parking lot, where it was brighter and in view of the reception desk. The single king room was pleasant enough, but not up to Best Western standards. The bathroom was so tiny that they couldn't fit the vanity in the bathroom. It was out in the room. Someone else's eyeglasses were on the floor in the room, implying that the room had not been cleaned or vacuumed since the previous guest(s), at least. The bacon at the free breakfast appeared to have been reheated several days / times. The orange juice was warm. Don't even stay in this town. There appears to be gang activity. There did not appear to be any bed bugs, so I gave it 2 stars. less
Simon R, General Manager at Best Western Inn of Pinetop, responded to this review
I would like to apologize for not exceeding your expectations. We strive every day to provide superior customer service and our cleanliness. I am sorry we were not able to do that for you and for your experience in the White Mountain. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Best Western Inn of Pinetop