Good hotel, but didn't meet all expectations..
07/01/2019 jferrari9474, Peoria, Arizona
Came here for a few days from the valley to enjoy the snow. Stayed here as I have stayed at Best Western Hotels elsewhere and have always had good experiences. Plus they offer free breakfast and are p... more
Came here for a few days from the valley to enjoy the snow. Stayed here as I have stayed at Best Western Hotels elsewhere and have always had good experiences. Plus they offer free breakfast and are pet friendly.
Staff was all friendly and check in was quick. Got our room and it appeared clean. Noticed a slight smell of urine from the closet. Likely from a previous dog. Really not noticeable, just a little more of a check of the property than normal due to having a dog and not wanting any unexpected charges.
Told staff and they stated they would have housekeeping clean it extra well the next day.
That night, the heater was set to automatic and only 69. Everyone woke up that evening as the room was EXTREMELY warm. Difficult time sleeping.
Breakfast was good. Standard affair. I have seen more options at other Best Westerns, but the food that was there was warm, good, and plentiful, which is more than enough when it's free.
After several hours in the snow, returned around 2pm and found our room was still not cleaned. Told staff not to worry about it as we were going to leave our dog there for the afternoon.
That night, same issue with the heat, waking us up at 1am. Actually had to turn the air on to cool full time to keep the room comfortable.
We have had a lot of good experiences with Best Western, and this was probably not enough to avoid this location in the future, and it still had a lot of positives, but sadly was not up to the usual standards for Best Western. less