Best Western Inn of Pinetop

Understandably an older property, rooms were good but breakfast was lacking and crowded. Location was great, rooms were good. Was close to all we wanted to do & see while in the White Mountains.Jan. is colder and snow was on the ground, great ambiance. Lots of local history & historic sites in and around the area. less

Spent two night here recently but Pinetop does not advertise the street numbers where you can see them and this place is a little hard to find. It would help if the put the address...ie 404....near the entrance so people looking for the number can find it. The breakfast was excellent with a nice selection of most everything you might like. Rooms we comfortable and clean...your just sleeping there so what more do you want?? less

Called hotel direct to make reservation. Offered only a more expensive King suite or double queen. They were full due to MLK weekend. Needed a pet friendly hotel. They delivered both. Overall a very decent property. Did opt for more expensive room because we prefer a king bed. Probably not worth the upgraded price, but it was a nice, clean, well appointed room. Did not notice elevator, so hauled all our stuff up to 2nd floor. Breakfast area and breakfast somewhat weak. less

First time at this property. Spent one night as a family. Great location on made road in town. Not far to drive to dining, casino and ski resort. Staff are very friendly and go above and beyond for customer service. Front staff member cleaned our car off from snow for us! Breakfast was hot, plentiful and eating area not too crowded. Although located on a main road, our room was in back of property and very quiet. Heater ran quietly enough. WiFi worked fine. We forgot to pack bathing suits for the jacuzzi but will make sure to do it for our next stay. Thank you to the staff at this Best Western for the great stay. less

Came here for a few days from the valley to enjoy the snow. Stayed here as I have stayed at Best Western Hotels elsewhere and have always had good experiences. Plus they offer free breakfast and are pet friendly. Staff was all friendly and check in was quick. Got our room and it appeared clean. Noticed a slight smell of urine from the closet. Likely from a previous dog. Really not noticeable, just a little more of a check of the property than normal due to having a dog and not wanting any unexpected charges. Told staff and they stated they would have housekeeping clean it extra well the next day. That night, the heater was set to automatic and only 69. Everyone woke up that evening as the room was EXTREMELY warm. Difficult time sleeping. Breakfast was good. Standard affair. I have seen more options at other Best Westerns, but the food that was there was warm, good, and plentiful, which is more than enough when it's free. After several hours in the snow, returned around 2pm and found our room was still not cleaned. Told staff not to worry about it as we were going to leave our dog there for the afternoon. That night, same issue with the heat, waking us up at 1am. Actually had to turn the air on to cool full time to keep the room comfortable. We have had a lot of good experiences with Best Western, and this was probably not enough to avoid this location in the future, and it still had a lot of positives, but sadly was not up to the usual standards for Best Western. less