Worst Hotel Ever
We had issues from the minute we arrived. I was informed that cash payments were not allowed, but then the clerk took our money when I told her we were leaving. My rewards status wasn't recognized. Th... more
We had issues from the minute we arrived. I was informed that cash payments were not allowed, but then the clerk took our money when I told her we were leaving. My rewards status wasn't recognized. The room was a smoking room, even though we booked a non-smoking. When we tried to extend our stay one night because of an extension to our project, I was told to get out because they don't take cash. Then the clerk became upset when I told her that I had no issues leaving their horrible hotel. Along with all these issues, the breakfast was bland and the coffee tasted horrible. I will not return to this establishment, EVER! less
BW10246, General Manager at Best Western Inn Of Palatka, responded to this review
Sorry to hear about your stay not been as expected, we apologize for any inconvenience during your stay, Yes you are right we do not take cash at this time, And it was nice for our front desk staff to make exception to collect cash and accommodate you, Since you did not have credit or debit card with you while you were travelling for work, we worked with you so that you can have a room at our facility, And we appreciate your understanding regarding same,
We also understand your frustration with smoking room, However we do not make any changes without guest consent to any reservation when it's made online by our guest,
We would have been happy to move you to non smoking if we had any, unfortunately we were sold out for those dates.
We hope you understand Us and given us an opportunity to serve you again in the future.