rely do I find a need to give a Best Western a poor review, but this time I must. My wife and I planned to stay there for 5 days and ended up staying only 2. Outside the facility looked great and the lobby and breakfast ate looked clean and recently renovated. The room was clean and comfortable, but the carpet was worn and badly stained. At breakfast they had a sign that gluten free items were available upon request, however when my wife, who must eat gluten free, asked if they had gluten free items, they did not. The biggest issue though was our room not having been cleaned on the second day of our stay. When we left our room for about half an hour to go to the lobby for breakfast, we put out the do not disturb sign until we returned. Upon returning to the room, we took the sign down and left for the day. When we returned later that evening, the beds had not been made, trash not emptied and towels on the floor were not replaced. We informed the front desk, they apologized and they gave us some clean towels, soap, etc. We checked out the next morning and explained to the assistant manager the problems and the reasons we were leaving. While she did apologize, she did say they had to go by what housekeeping said and that the sign was up all day and the manager did not believe us. It was not there for more than a half hour and no business should say they do not believe a guest.This is the first time at any hotel where having the do not disturb sign out for such a short time resulted in the room being left untouched and the management implying it was our fault for put the sign out for a half hour. Finally, we also recommended they put a new carpet in the room. less
BW10246, Manager at Best Western Inn Of Palatka, responded to this review
We apologize for not meeting your expectations. We will look into this and give aggressive training to housekeeping regarding DND, the gluten free delivery was delayed due to COVID 19. We do have now in stock. Thank you for your understanding on how we are handling COVID19 with local, state and federal authorities.