We stayed during the time of CORVID for almost a month. No daily maid service was allowed and yet office complained of smell. Iron in room ruined a good dress shirt. Hot water took 15-20 min to get to room. When it was mentioned to office, management blamed it on quality of city water then said for me to run the sink and tub at the same time to get hot water there which I was already doing. During stay, they checked in a drug dealer that approached my husband for drugs. The entire night he (dealer) walked around the parking lot which made me get very little sleep while trying to watch out for company truck. Office did nothing about it until in the morning when cops were called to escort him off property. Management also accused my service dog of some very foul stuff after we left which out of all our stays at Best Western, has NEVER happened before! When I reached out to management, I got a very nasty and threatening reply.
Also, as I stated, I was here during the time of the CORVID lockdown. During this time, they had their main lobby open for clients to go in and out without any kind barrier at the front desk. Staff also did not wear mask. It was only after a 2-3 weeks of lockdown that they shut the main doors and only communicated with guests thru the night check in window area which was something I actually had to sternly advise the day staff to get management to put in play. Breakfast consisted of a personally individually wrapped tiny muffin and a personally individually wrapped tangerine.
After staying in Best Western Hotel all over Texas, and spending BIG $$$ at this location with all its issues, I can honestly say this place was the worst and definitely not up to the standards of what the chain strives for!
Now to top it off, I'm being harassed by the hotel! This is not the standards which I think Best Western should associate it's name with!
BW Diamond member less