Trouble at Check-in
01/05/2018 tmflak, New Market, Maryland
I reserved a room for three nights online and was quoted a price. When I checked in, a trainee quoted a price that was $9.00 more per night, even though I showed him my paperwork with the original quo... more
I reserved a room for three nights online and was quoted a price. When I checked in, a trainee quoted a price that was $9.00 more per night, even though I showed him my paperwork with the original quote. Due to an early flight I needed to check out at 3:30 a.m. and signed an invoice, but upon arrival home I found that I was billed for a fourth night. I sent an email immediately to request a refund and three days later have had no response from the hotel staff. I feel the better communication and staff training would help to smooth the check-in process and make clear what the daily rate is. Other than this my stay was fine. less
Best Western N, General Manager at Best Western Inn Of Navasota, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 936-870-4100.
Best Western Inn of Navasota