I booked a room for my husband, who was traveling with a friend and two young children. They had just attended a football game that ran very late and wanted to stay the night somewhere rather than dr... more
I booked a room for my husband, who was traveling with a friend and two young children. They had just attended a football game that ran very late and wanted to stay the night somewhere rather than drive back to Houston. When they arrived at the Best Western, there were several individuals hanging out (not college students) and drinking in the parking lot that made them uneasy about staying at the motel with two young children. They opted to continue on to Houston. I called 11 minutes after booking to cancel the reservation. The said they would not accept a cancellation because they were not able to book rooms for other potential customers. This was a flat out lie. When I booked, they had 4 rooms available. No one was turned away in the 11 minutes that I booked and then cancelled (at almost 1 a.m., mind you). I called and spoke with the manager who offered to have the owners call me, but of course, they did not. If there are safety concerns, children involved, and only 11 minutes elapsed from booking to cancellation, this should be an automatic credit. However, they will not refund my money. These are unacceptable business practices. less
Best Western N, General Manager at Best Western Inn Of Navasota, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Reservations that are made online for the same night are booked as non refundable, which is shown on the website. It was a very busy weekend in town with many reservations arriving for check in after the game.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.