maids take things instead of turning it in
18/12/2016 Miranda T,
Would like to give this hotel a good review because we were pleased with the room Unfortunately, this place has thieves as house keepers. We accidentally left a dress in the room, we called within a f... more
Would like to give this hotel a good review because we were pleased with the room Unfortunately, this place has thieves as house keepers. We accidentally left a dress in the room, we called within a few hours to ask if it was turned in and it wasn't, and called again just now and was told the same thing. When on hold, we could overhear another customer complaining about the same thing. Things don't just disappear. The only obvious thing is the maids are keeping things for themselves instead of turning them in. less
sandymarsh, General Manager at BEST WESTERN Inn of Nacogdoches, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 936-560-4900.
BEST WESTERN Inn of Nacogdoches