Great Service, but a lot to be desired.
31/12/2017 PainKiller_24518, Cuba, Missouri
My family and I picked this hotel based on the Best Western brand alone. We've had good luck with the chain on past trips, and we decided to give this one a shot. We had no idea where were going to ... more
My family and I picked this hotel based on the Best Western brand alone. We've had good luck with the chain on past trips, and we decided to give this one a shot. We had no idea where were going to stay since this trip was on short notice, so seeing a Best Western made the decision easier. The desk clerk was tremendous and answered all of our questions regarding the area and our anticipated trip to Galveston the next day. She signed us up for the rewards program and even gave us the number and address for the Best Western in Galveston. The staff at the desk the next day was equally as polite and helpful. If the review would stop here, they would get a full 5/5 from me.
The area around the hotel gave us serious questions about security. The abandoned and graffiti covered restaurant adjacent to the entrance did not give us a lot of hope, but we took the desk staff at their word that the area was secure. The room was on the ground floor, and was basically what we expected for the price. It did not live up to our past experiences with Best Westerns we've visited in other areas.
The beds were both very small for a traveling couple (full sized I believe) and were pretty firm. The pillows had to be doubled over since they were quite soft and thin. The door had light showing all around, and we were woke up by other guest talking and loading up their vehicles in the morning. We could also smell their cigarettes through the gap around the door.
The manager did respond to a survey I filled out via email and promised to address the concerns I mentioned above with the maintenance staff. I haven't returned though to see if it has improved. I was impressed that he even cared enough to respond, so I'll give them and even "average" rating. Not nearly as bad as other hotels I've visited, but not as good as other Best Westerns I've seen. less