Really bad service and room.
The stay was brief and horrific. First of all they had no way to put us on the first floor even though I had told them my wife's knees were very bad and stairs are very difficult. Also there was no pl... more
The stay was brief and horrific. First of all they had no way to put us on the first floor even though I had told them my wife's knees were very bad and stairs are very difficult. Also there was no place to sit outside as they had closed the pool due to damage but no provision to slowing just sunning. Finally they worst was there was mold all over the tub and shower and the front desk person when informed of this said " not my problem I don't clean them" . There was no attempt at having the problem corrected so we packed up and left. Worst experience at a motel ever. less
Mark Friestad, General Manager at Best Western Inn Of Mcalester, responded to this review
Thank you for taking time to leave a review about your recent stay with us.We always try to accommodate all of our guest but due to it being Memorial Day Weekend we had no first floor rooms available during the time you checked in.
Also, for safety reasons we had to shut down the swimming pool due to damage done to the fence by a vehicle on Friday morning. I personally went to inspect the room you were in and found no signs of mold in the tub or shower as I take every guest complaint very serious. I've also visited with the desk clerk and would like you to know that we are very sorry about your stay.