Breakfast was the best part
16/08/2019 HeavenlyBliss, Kerrville, Texas
I had made my reservation on Booking.com and check-in was easy. The lobby was nice and modern looking. At this point I should say that this is a MOTEL, not a hotel. All of the doors face parking. Okay... more
I had made my reservation on Booking.com and check-in was easy. The lobby was nice and modern looking. At this point I should say that this is a MOTEL, not a hotel. All of the doors face parking. Okay, the second we opened our door, the odor hit you that we knew there was a water issue. We never took our shoes off so I do not know if the ugly carpet was wet or not. There was water damage to the ceiling above the show and it looked as if they had just painted over it . The grout around the bathtub was done properly either and you could see the black mold underneath. Overall the room just felt unclean. The next morning we had an early breakfast the was great. A yogurt machine with dried fruits and grains. Biscuits and sausage gravy, a pancake machine , mini omelettes, FRESH FRUIT. Of course, juices and cereals, coffee and water.The location is okay. It's about a mile and a half past their Wal-Mart , Chili's and other shopping and restaurants on Hwy 290 E. There were quite a few work trucks at this motel and quite a few workers at breakfast. If I had been a single woman it might have made me very nervous. less
bwmbrenham, Manager at Best Western Inn of Brenham, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all departments involved. We do hope you give us another chance when in the Brenham area.