Not worth the price
This was an okay place to stay so I would have given it a higher rating but for the price I paid was too much for just okay. First off, when you enter the lobby you are almost knocked over with the sm... more
This was an okay place to stay so I would have given it a higher rating but for the price I paid was too much for just okay. First off, when you enter the lobby you are almost knocked over with the smell of too much air freshener or cleaning product. Then there was the room which had a less overbearing but still prominent smell covering a damp smell the room had.
As for the room itself it was pretty standard, the bed was very comfortable but didnt feel 100% clean. Everything in the room just had a damp feel. From the carpet to the bedding and even the tv remote felt damp. I believe this was from the AC unit which despite setting it to a warmer temperature, it was always running and giving off a moldy smell. The rest of the room was nice and fairly clean but not cleaned to the level you would expect for a room that costs more than $100 a night. There was dust in some places and the bathroom needed some cleaning mainly in the bathtub area. Also there was no hand soap provided to wash your hands with in the bathroom and the door was damaged making it hard to open and close.
My other main complaint would be the location of the hotel. It was conveniently located near the highway, near several restaurants and gas stations. However the area did not feel 100% safe. I wouldn't recommend it if you were travelling alone. There was a strong police presence around the hotel and the 2 neighboring ones which made me question what problems they've had that made it necessary for one. Also the airport is nearby so you hear every plane that takes off and lands. You will also hear every door that is shut and person in the hallway that goes by.
Other than that, the staff was very friendly and the breakfast was just kinda meh overall. The waffles were the highlight but I have had them before during another hotel stay so I knew they would be ok. The breakfast area was a lil too cramped and not as spacious as the photos led me to believe.
So to summarize:
Too expenisve for what you get
Overbearing air freshener smells
Questionably safe area
Not 100% clean
Every noise permeates the walls of the room
Moldy smell less
BWINNFLORENCEKY, General Manager at Best Western Inn Florence, responded to this review
We love feedback from our guest, the pros and cons. You delivered that and we are very grateful for it. We will be remodeling our guest rooms this winter during slower season as we are due for a refresh. Our prices are comparable to the competition in the area and our rates do change daily. We offer many discounts, AAA, AARP, Military, Government, and also Best Western Rewards members. We have been at our location since 1996, many of our police officers will stop in for coffee, park out by the hotel and use our WiFi as we are close to the police station.
We sincerely apologize for the negative things that happened during your stay and I will defiantly be using them to improve future guests stay. Thank you again for the feedback.
Have a Blessed Day.