Best Western Inn Florence

Nice staff at desk and in the halls. Outdoor pool was a treat. Cookies at night. Kids love the breakfast. Great price on the room and centrally located with mall and airport. We stayed here to do the Ark Encounter. less

We were welcomed and given a restaurant list for close dining, we were directed to a grocery store for a bottle of wine. Our dog had a great big grass area to take care of his business. The breakfast was well stocked and the attendant was very helpful. All in all ths is the way travel should be! The pool was very refreshing too. less

There are many other hotels in the area to choose from, we would not recommend staying here. Would never come back to this location. Our overall experience was mixed but not satisfied staying at this location. less

On July 11th, I was unable to stay at the Best Western because they were fully booked due to a NASCAR event near by. I had been driving for 10 hours with my dog and really needed a place to stay. The employee at the front desk, who I found out later is actually the manager, took the time to call around and find me a place to stay. It really meant a lot to me. I asked for suggestions and before you know it she just got on the phone and started calling around the nearby area and found a place within a few miles. She went above and beyond. I would have preferred to stay at the BW and the next time I drive through I will certainly stay there if they have availability. Stellar employee! less

Good location ,very convenient to local restaurants and Shoppers Mall. There was a light odor to our room, smelled like cleaning solution, I did adjust to it. The bed was very comfortable, Our TV had no movie chanels , according to the guied there was suppose to be one. The breakfast was bar was not bad. I think the eggs were a little over reduced to the point that they didn't have much flavor. Every thing else is was very good. The sausage gravy was excelent. The attendent was very nice and curious. and oftened asked if there was anyting he could get us. The staffwas very friendly. The thing I disliked the most was the only ice machine was on the ground and floor,, we were on the third. I had to make a couple of trips during our stay, after a long drive, it's something I would of not done, other wise not bad, just inconvenient.There is an Airport near by and you do hear some noise but It didn't disturb message, it was only on certain take offs less