Best Western Inn Florence

First all, this hotel was clean and a decent stay. But, has some hiccups. The place is small. The breakfast area is WAY too small. Not enough room for the amount of people they serve. The entire breakfast area, food service and seating, was about the size of other hotel's food service area alone. Gave me claustrophobia and I couldn't enjoy my breakfast. Our room, although seemed clean, smelled a little musty. It looks like an older hotel that they are trying to improve. The pool was not open for the summer season, yet, as of June 1 because of delays in improvements. My kids were very disappointed as this was the only time during our vacation trip that we had extra time to enjoy a pool. less

After complaining in my last review about the poor breakfast and coffee at this perfect location hotel, we were delighted to experience the changes this spring in April. The breakfast was fresh and more varied and the new coffee maker made excellent coffee. There were several hot and cold choices and everything was ready on time. Best Western should be commended for making these changes. less

Probably my best overall Hotel experience ever. The staff goes way above and beyond to make sure that loyalty members are recognized and that you have everything you need. We had a gift bag waiting in our room and they were all so quick to get us other things we needed like shampoo conditioner and razors. The rooms were clean and had everything you could possibly need including refrigerator, microwave, hair dryer, coffee maker, ironing board. The breakfast selection was one of the most amazing I have seen at any hotel and included waffles, bread, muffins at least three different kinds of fresh fruit, scrambled eggs, scrambled eggs with sausage, biscuits, yogurt, at least six different kinds of cereal and many other items. The surrounding area has tons of shopping and restaurants. less

We were there for 4 nights, Wed-Sun. The room was clean and comfortable. The staff was extremely hospitable. They never once made us feel like we were interfering in any way. Greeted us to and from our room daily. Had snacks of an evening daily. Warm cookies and popcorn. Overall, the stay was excellent. The breakfast was exceptional! Hot eggs, waffles, fresh fruit, etc. Zach and Jeff were especially nice and helped us tremendously. We were there for 4 nights. While we left for church, they helped keep our leftover restaurant food cold so we could pick it up on our way out of town. They found my pillow (a sentimental one) and are going to send it to me. My husband and I couldn't have had a more accommodating or friendly staff. We really appreciated their hospitality. less

The hotel staff was very polite when checking in. The room was very clean. This hotel was serving guest a snack around 6pm each night which was a plus. The staff was very helpful when asked about things in the area and gave good recommendations. I enjoyed our stay. No loud noises and very quiet. less