Best Western Inn Florence

The front desk on check in and check out process was very rude. I did not get the name of the person checking in. I reserved 2 rooms on my card and wanted to pay for those separately. When the other family member said that she wanted to pay for her room, the person during check in said she would not talk to her as her name was not reserved for the room. And would not let her pay for the other room we reserved. We were very rudely told no pets allowed. We did not put that we had animals for checkin, but we could have been asked in a nice manner of we needed to confirm that we had no pets along with us. Upon checkout we had Tammi. She was taking another phone call during the checkout process. Again we said that we wanted to pay separately for our room and that the other family member would be paying for theirs. She said nothing and continued the transaction. When the family member went to pay for their room they were told that rooms were charged upon checkin and there was nothing she could do. less

Nice hotel but had trouble checking in because the front desk clerk was trying to charge state tax. Apparently when you book online through different websites like hotels.com you don't get charged for that. It kept getting declined. She was not very nice to me or the guys who checked in after me. Also, parking lot was full and there was a car taking up two spaces. Yep, you guessed it!! It was her car. Also, people across the hall smoking pot and stinking up the hallway. less

The hotel was clean, but despite the governor's mask mandate (which they have posted on the door) no one was wearing a mask. We were coming into town for our little girl to have surgery. We informed the hotel that our daughter was medically fragile upon booking. Not only were guests not being required (or even asked) to wear masks, but none of the 4 staff members we saw were wearing them either. Social distancing also did not exist here. We had to push our daughter in her wheelchair through a crowded lobby full of people without masks on during check-in and check-out. The staff even saw her and spoke to her but still did not put their masks on. less

Very very clean hotel. Gorgeous rooms. The beds were amazing and comfortable. Lovely outdoor pool, sparkling clean. Great location cloth to highway and food, etc. Hotel staff were professional and very helpful. less

Pleasant young lady at check-in. Of the two keys, one didn't work. Hair (not ours!) on the bathroom floor. Scuzzy, dirty water in coffee maker, TV remote doesn't work properly, elevator needs the re-set button pushed from down in the mechanical room, and the Grab and Go Breakfast (we understand the need for it) was pathetic...a small box of dried cereal, a rotten, inedible apple. And at $100 it was one of the more expensive places in the area. Cannot recommend. less