Best Western Inn Florence

7821 Commerce Drive, Florence, Kentucky, 41042-1569, United States
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Best Western Inn Florence

Minutes from Downtown Cincinnati, this award-winning hotel is perfect for both business and leisure travelers. Conveniently off Interstate 75 and Interstate 71, Exit 181, near the CVG Cincinnati Airport, this Florence, KY hotel is only minutes from m show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
7821 Commerce Drive, Florence, Kentucky, 41042-1569, United States

Reviews of Best Western Inn Florence

Traveller Overview:
4.0 Rating: 962 reviews
Excellent 50%
Very Good 31%
Average 10%
Poor 3%
Terrible 3%
Rating

Bob_GY, wrote review 24/02/2021

Terrible, terrible, terrible!

Where to even begin? We arrived after a long day on the road, and our room wasn't ready. The front desk clerk, Melissa, didn't seem to care at all. Talk about a bad attitude! It all went downhill from... more

Owner Response
Kary Moore, General Manager at Best Western Inn Florence, responded to this review
Thank you for leaving us a review. Good or bad we always like to know how our guest felt staying with us. I am trying to pinpoint the staff member you are describing, but we do not have anyone on our staff with the name Melissa. I've been at the property for 6 years and have never had a staff member with that name. I will be addressing this with our entire staff because a review like this is not something we take lightly. Thank you again for the review. Have a blessed day.
Rating

L1140QVjessicah, wrote review 14/02/2021

Great one night stay

My husband & I stayed here for one night & was very pleasantly surprised! For the price I didn’t know what to expect but the room was spacious & big! Nice comfy king size bed & a microwave, & mini fri... more

Rating

Sammisue97, wrote review 10/02/2021

HORRIBLE

When we first walked in the lady at the front said we needed a mask... no problem but when she told us about the policy and to sign that we understand we did and then she told our mom that we needed t... more

Owner Response
Kary Moore, General Manager at Best Western Inn Florence, responded to this review
Thank you for writing a review about our hotel and your stay with us. Us letting our guest know up front about our mask policy is something we have to do as a company right now. With the pandemic Mask are required in public areas of our hotel, and as some guest do not like it, we understand and are happy to cancel any ones reservation that does not want to comply to our policy. Mask have to be worn for the safety of our guest and our staff. With the industry and the with everyone traveling its very easy for virus to be brought into our hotel. This is one reason you will see the staff all have mask, and sanitizing stations as well as the staff sanitizing areas of the hotel, numerous times during their shifts. We are a 100% smoke free hotel, sometimes we do have guest not follow this policy. When checking in all guest sign an agreement to not smoke in our rooms as it could be an additional $250 charge. Guest sometimes overlook this and as it was not you smoking in your room someone else could have been in a room beside you or below you. Our Front Desk Agents have a procedure in order to handle problems like this, if it is brought to their attention. We have a restoair machine that when we put it into a guest room for 30 minutes it takes that smell right away. Dog hair I will immediately address with our room attendant staff. Thank you again for taking the time to write your review about your stay. Have a blessed evening.
Rating

jcW2024BG, wrote review 20/01/2021

Rude

I called just to ask if they required a security deposit, and the age required to check in, and the woman that answered the phone was pretty rude, and seemed like she didn't like her job very much. Al... more

Owner Response
Kary Moore, General Manager at Best Western Inn Florence, responded to this review
That you for writing a review. To check into our hotel, you do have to be 21 years of age. It is listed as this on our site and 3rd party sites. Please send me what site you seen it on that stated 18 years old. (Gm@bestwesternflorence.com) I will be following up with our desk agents to make sure they do know this policy as it’s been our policy for many years. If you are active military we do allow 18 years old as we support the people serving our country. Thank you again for your review. Have a blessed Evening.
Rating

Bill G, wrote review 03/01/2021

Great Location, great price

Located minutes from I-70/75 in KY, the hotel is close to the Cincinnati airport. The cost was significantly less than other hotels (including BW) a couple of miles closer to the airport (which is in ... more