Overall Good Place to Stay - But Be Upfront about Pet Fees
31/12/2017 chevjames2017, Toronto, Canada
I had made the reservation by calling the hotel directly, and stated we were traveling with our cat. There was no mention of a pet fee, so I was a little put out when I was told there was a $20 nonr... more
I had made the reservation by calling the hotel directly, and stated we were traveling with our cat. There was no mention of a pet fee, so I was a little put out when I was told there was a $20 nonrefundable pet fee. However, the good points are these: an impeccably clean room, in which everything works. There's not a hint of mold or mildew anywhere. The bed was extremely comfortable. There were sufficient electrical outlets for our electronics. The room had a refrigerator, coffee maker and microwave. While the hotel does not have a restaurant per se, there are many nice restaurants nearby and the hotel serves a passable--free--breakfast in the morning. You could get scrambled (most likely powdered) eggs, biscuits (a bit cold and hard), waffles, cereal, coffee, tea, orange juice and pastries. This hotel is very conveniently located off I-75 and is close to the airport. A few jets passed overhead, but after about 9 p.m. we didn't hear anything. The rooms were very quiet--you could not hear anything from the adjoining rooms. The bathroom had a great shower--plenty of hot water with great water pressure. The night manager told us about a car wash only about a mile away, which was open 7 days a week--something you can appreciate after having to drive on salted Ohio roads! The wi-fi was good, probably above average for most hotels. This review would have been a 5-star one if the pet fee had been stated upfront--no one likes surprises after eight hours on the road! We plan to stay here again. less
BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that you were not told about the $20 dollar pet fee when making the reservation. I have went over this with all staff to make sure they are aware that no one, not even myself, likes surprises like that. Our room attendants work very hard to provide an above average clean room, thank you for recognizing that and all of the other wonderful things. Glad our breakfast was "passable", but thank you, with letting me know there can be improvements.
Have a Blessed Day!