Best Western Inn Florence

Easy on and off of interstate without the noise of traffic. Very friendly staff. Best free breakfast I have had at a hotel. They also had evening snacks. Clean spacious room. Close to restaurants and shopping , only a few minutes to downtown Cincinnati. less

I don’t know how this hotel has been rated how it is. We booked here based on ratings and were extremely upset we decided on this location. Upon check in we noticed the bathroom had a lot of hair on the floor by the tub and behind the door. We notified the front desk girl as we were heading back out for our conference and she said that it would be taken care of. Well, we get back that evening and it is still there untouched. We leave the next morning to continue at our conference and when we return housekeeping again left all the hair! We let a different front desk girl know and she was extremely rude to us. She actually accused us of lying and making it up and would not come to the room to see the condition of the bathroom for herself. We even showed her the picture we took, and she still thought we were making it up! Unbelievable. Breakfast was just ok, but get there early since if there is a big group they will not restock things such as pastries. We will never stay here again and since we don’t stay at Best Western hotels often, I think we may just stay away from the entire chain if this is the standard corporate holds them to. There are plenty of other options out there that appreciate their guests and don’t accuse them of making up stories. less

On a recent college tour through KY for my daughter, we stayed here at the BW Florence, which was super convenient to the highway with great restaurants nearby and close to the colleges and nearby attractions we were visiting. The fresh cookies and nachos upon arrival were also a wonderful surprise for us all. less

The breakfast has hot and cold options. Vegetarian - fruit, cereal, and oatmeal, nothing warm. Beds very comfortable. If you want a darker room ask not to be housed on the front - as the lights outside are very bright. less

Very clean and spacious room, obviously renovated and up-dated . This hotel is on a quiet, dead end street but just a minute or so off the Interstate . We were impressed by the staff serving a free evening “snack” of home made fruit cobbler and ice cream in the lobby. The bed was very comfortable with a great shower, and the breakfast buffet was complete with fresh fruit. Would definitely stay here again. less