Best Western Inn Florence

Ive stayed at other best westerns before so when I planned My trip to see the ark encounter I immediately looked for a best western, I so wish I would of chose another hotel. We arrived at about midnight and the front desk person just looked at me when I came thru the doors and said hi! I then stated that I had reservations and again he just stared at me so I then stated my name, he never asked for it. He then hands me a door pack and says room is 305. I was like ummmm ok??? I was at least excited that breakfast was being offered the next morning, but as I said Ive stayed at this chain before and so I was very very disappointed in the breakfast raw bacon, dirty serving spoons, and waffle batter all over the counter, but thank god we had the guy that was cooking{???) our breakfast to stand over us the entire time we were eating to talk to us {rude??} He was excited he was making sausage the next day, I was excited we would be eating elsewhere, I do know not all hotels offer FREE breakfast but it is a reason I chose this hotel and was very disappointed! The room was what I expected. less

Our stay was wonderful. Gentleman working breakfast was there each morning to make our large group waffles. Room was clean and spacious. Every staff member we encountered made us feel at home. We were there to visit the ark. less

This was an okay place to stay so I would have given it a higher rating but for the price I paid was too much for just okay. First off, when you enter the lobby you are almost knocked over with the smell of too much air freshener or cleaning product. Then there was the room which had a less overbearing but still prominent smell covering a damp smell the room had. As for the room itself it was pretty standard, the bed was very comfortable but didnt feel 100% clean. Everything in the room just had a damp feel. From the carpet to the bedding and even the tv remote felt damp. I believe this was from the AC unit which despite setting it to a warmer temperature, it was always running and giving off a moldy smell. The rest of the room was nice and fairly clean but not cleaned to the level you would expect for a room that costs more than $100 a night. There was dust in some places and the bathroom needed some cleaning mainly in the bathtub area. Also there was no hand soap provided to wash your hands with in the bathroom and the door was damaged making it hard to open and close. My other main complaint would be the location of the hotel. It was conveniently located near the highway, near several restaurants and gas stations. However the area did not feel 100% safe. I wouldn't recommend it if you were travelling alone. There was a strong police presence around the hotel and the 2 neighboring ones which made me question what problems they've had that made it necessary for one. Also the airport is nearby so you hear every plane that takes off and lands. You will also hear every door that is shut and person in the hallway that goes by. Other than that, the staff was very friendly and the breakfast was just kinda meh overall. The waffles were the highlight but I have had them before during another hotel stay so I knew they would be ok. The breakfast area was a lil too cramped and not as spacious as the photos led me to believe. So to summarize: PROS Comfy bed Friendly staff Convenient location Elevator CONS Too expenisve for what you get Meh breakfast Overbearing air freshener smells Damp room Questionably safe area Not 100% clean Every noise permeates the walls of the room Moldy smell less

This is a large hotel with great amenities that is close to the Creation Museum. Hotel staff was able to answer questions regarding the Creation Museum. Breakfast had many options. Although the seating area was small. Rooms were clean and beds were comfortable. less

Strong urine odor in room covered by a lot of febreze. Front desk attendant was rarely at the front desk. Spend s little more and go elsewhere. I have stayed at hundreds of hotels around $100 a night and this is the worst I have been to. less