Best Western Inn at the Rogue

Room was great. BUT, I got sick and had to leave early. I checked out having my slip in hand I went home. They told me to contact Travelocity but they did NOT emphasis that you MUST do it that day. I got charged for not being there. The manager was rude when I tried to explain it to him. I did not get angry but he was terrible to me on the phone. I was trying to calm him down. He said they had to hold my room, BUT I checked out! NEVER will I stay there AGAIN. My parents live in Rogue River and it's convenient, I'll drive to and from Grants Pass instead. I also think $30 a night is ridiculous for a small dog, especially since you are in a pet room. No place to walk the dog either. Sorry but don't stay here the rooms are fine but the management is terrible, so I am making a statement. I lost $250 less

I would like to say that my family and I came to Oregon this Thanksgiving to celebrate with my brother and his family. Brian, Sierra and the rest of the staff were so accommodating since we checked in from 11/21-11/24. First, I had called ahead to ask if they would accept cash since an issue came up with my card and Sierra told me of an alternative. Then my son wasn't able to get all his vacation days approved so we had to check out a day early. Brian the manager told me I would have to contact the online website I booked my reservation through and speak to them about the changes. Brian attempted to make the call while I was still processing my check in. But he was unsuccessful in getting through so I had to call once we were settled in. Also, I requested a room on the 1st floor near the elevator for my disabled father and they gave us a special needs room on the first floor. We also requested extra towels and the staff brought them within 5 minutes. Plans fell through to have our Thanksgiving celebration at my brother's house so we ended up having it in the room. As we were attempting to have our celebration in our room the microwave got too hot and gave out. The lady at the front desk that morning brought us a new one within 10 minutes. We were so relieved. There was a rain and snow storm going on that day. Which caused a black out that lasted five hours from around 11pm until 3:10am. Not much we could do there. The following morning the staff was extra attentive(not that they weren't the whole length of our stay)to make sure everything was fine and we didn't run out if food or had to wait because of the power outage the night before. I really appreciated all their hard work. I just wanted to say that my family and I really enjoyed our stay at Best Western Inn at the Rogue. The staff was very professional, attentive and super friendly! Big thank yous to Brian, Sierra and the rest of the staff. Everyone was super friendly and you made our experience a 5 star experience. We will definitely be telling our friends and family about your hotel. less

The hotel was clean. The staff was pleasant. The breakfast was average, but they did offer dairy free milk which was most appreciated. Nicer than expected being in this area. Located near the highway which was also Nice less

We loved our room, we were on a corner with 2 windows and a nice breeze. The room was clean and offed luxury soaps and glass wear instead of paper/plastic. Cecilia checked us in quickly and offered exceptional service. less

We enjoyed a comfortable night stay at this hotel but the stay also included dealing with some repair work that started next to our room. We were told that a pipe had burst that day and there was a hole in the floor and all of the rooms beyond ours were closed off. They did not tell us this until after we checked in and headed to our room. There were no unusual smells or noise in our room but we didn't see any workmen there during our stay. The location was easy access as it was just off of I-5 and across the river. It was pretty along the river. There was some noise from trucks in the lot next to the hotel. I would stay there again but only after checking about any repairs or remodeling being done. less