Avoid at all costs literally.
I stayed at the Inn at the Rogue two nights ago. I checked in at 7pm and had to checkout. The clerk understood my needing to leave and told me he was refunding the amount I pai... more
I stayed at the Inn at the Rogue two nights ago. I checked in at 7pm and had to checkout. The clerk understood my needing to leave and told me he was refunding the amount I paid. I did get a refund on the room. A day and a half later the hotel started billing my credit card for random amounts. I called the hotel and asked what was going on. The female clerk told me they changed their minds and decided I had to pay half. Then they said they found ashes on balcony and said someone was smoking. I don't even smoke. I tried to tell the staff that they just can't charge whatever they want to whoever they want because of their lack of business due to coronavirus and lost revenue. The female staff member was very unaccommodating and rude. The general manager was not in. I was forced to call my c.c company and dispute charges. I would probably have agreed to the half night but after just getting random charges and no help. Avoid this hotel. 5 miles further is alot better hotels and restaurants. less
Brian P, General Manager at Best Western Inn at the Rogue, responded to this review
We regret that things did not work out for you during your recent stay with us. As the room was occupied and used for 4 hours, we did need to charge you for the stay. Due to the miscommunication upon your leaving, we only charged you half price. The original credit to your card was the release of the authorization from check-in. The additional charges were smoking fees, due to evidence at the time of inspection, of someone having smoked in the room. As stated on your signed registration form, we are a non-smoking hotel and violation of this policy can cause additional fees of up to $500. Again, we truly regret that this was your experience with us. Our desire is for every guest to have the best stay possible. If you would like to discuss this situation with me further, please feel free to contact me at your convenience.
Best Western Inn at the Rogue